At a Glance
- Tasks: Provide top-notch housekeeping, catering, and hospitality services in a care home.
- Company: Join St Monica Trust, a caring organisation focused on enhancing residents' lives.
- Benefits: Earn £13.48 per hour with potential enhancements and flexible part-time shifts.
- Other info: Opportunity to learn and grow in a rewarding care setting.
- Why this job: Make a real difference in residents' lives while working in a supportive team environment.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 13 - 13 € per hour.
Bank shifts as and when required according to the needs of the business. £13.48 per hour plus enhancements where applicable.
The purpose of the Resident Support Assistant role is to provide high-quality housekeeping, catering, and hospitality services within our care home. This is not a care or nursing position. Instead, you will focus on creating a comfortable, welcoming environment for residents by delivering excellent customer service and working collaboratively as part of a “one-team” approach to enhance the overall resident experience.
Key Results- Delivery of a holistic, person-centred service to care home residents, which identifies their hospitality, housekeeping and catering needs and preferences. Collaborating with other teams to achieve this.
- Maintain a high standard of hygiene in accordance with health and safety, infection control standards, food hygiene legislation and St Monica Trust’s policies and procedures.
- Ensure room checks, communal room comfort, cleanliness, hygiene and laundry sorting.
- Meet residents’ unique needs and collaborate with colleagues across the care home teams.
- Ensure lounge areas (where applicable) are ready for use as a coffee and bar venue for residents and their visitors.
- Communication: Write notes and messages – numeracy, literacy and verbal skills. Communicate with people with differing communication needs. Encourage and influence. Understand and follow instructions and procedures. Strong customer service skills. Mixed methods and mediums of communication.
- Thinking Style: Analyses and evaluates given information. Adapts style and approach appropriate to situation or task. Structures tasks/activities. Pre-empts issues and trouble-shoots. Refers appropriate decisions to line manager. Challenge, or suggest new ways of working, to promote the efficiency of the unit or team.
- Well-being and Values: Aware of cultural and individual differences in all interactions and service areas. Demonstrate interest, care and attention. Create a positive impression. Understand and respond to the needs of older people and people with dementia (including willingness and motivation to learn). Collaborate with residents and relatives (where appropriate), tailoring service to meet individual needs. Promptly respond to or refer to team leader/line manager (as appropriate to role), issues of residents or colleagues' health or well-being. Contribute to maintaining a safe and secure environment – reporting faults, repairs or hazards through appropriate channels.
- Working with Others: Works effectively as part of a team. Build relationships of trust with others (team, residents and their family & friends). Potential exposure to challenging, physical or emotional situations.
- Essential: Confident with IT and using standard office programs including word, outlook/email, system folders etc. Understanding of basic food preparation and cleaning techniques. An understanding and appreciation of older people in a care setting and the issues that may affect them. Knowledge of basic health and safety rules. Knowledge of customer service principles.
- Desirable: Level 1 or 2 in Food Hygiene (or equivalent). Level 2 in Healthcare Cleaning (or equivalent). General level of education (GCSE or equivalent). Familiar with Microsoft 365 and video call programs such as Facetime, Zoom etc. Working experience in a care setting. Knowledge of safe moving and handling techniques.
Duties must be carried out in compliance with St Monica Trust’s Equality, Diversity and Inclusion Policy. This role profile contains the principal accountabilities relating to this post and does not describe in detail all the duties required to carry them out. This post is exempt from the Rehabilitation of Offenders Act 1974 and this means that any criminal conviction, including spent convictions, must be made known at the time of the application.
Salary Ranges: £13.48 - £13.48
Time Type: Part time
If you have any queries please email our Recruitment Team - recruitment@stmonicatrust.org.uk
Bank Resident Support Assistant employer: St Monica Trust
St Monica Trust is an exceptional employer that prioritises the well-being of both its residents and staff, fostering a collaborative and supportive work culture. As a Bank Resident Support Assistant, you will enjoy competitive pay, opportunities for personal growth, and the chance to make a meaningful impact in the lives of older people within a vibrant care home environment. With a strong commitment to training and development, St Monica Trust ensures that employees are equipped with the skills needed to thrive in their roles while promoting a sense of community and belonging.
StudySmarter Expert Advice🤫
We think this is how you could land Bank Resident Support Assistant
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on St Monica Trust. Understanding their values and how they operate will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves interacting with residents and colleagues, it’s crucial to demonstrate your ability to communicate effectively. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Showcase your teamwork spirit! During the interview, share examples of how you've successfully collaborated with others in previous roles. Highlighting your ability to work as part of a 'one-team' approach will resonate well with the hiring team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Bank Resident Support Assistant
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about why you’re passionate about creating a welcoming environment for residents.
Tailor Your Application:Make sure to tailor your application to the Resident Support Assistant role. Highlight your relevant experience in housekeeping, catering, or customer service. We love seeing how your skills match what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points if it helps to organise your thoughts. We appreciate straightforward communication, so make it easy for us to see your key skills and experiences.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our values there.
How to prepare for a job interview at St Monica Trust
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Resident Support Assistant role. Familiarise yourself with the responsibilities, especially around housekeeping, catering, and customer service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role heavily focuses on delivering excellent customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Think about how you can relate these experiences to creating a welcoming environment for residents.
✨Demonstrate Teamwork
This position requires collaboration with various teams. Be ready to discuss times when you've worked effectively as part of a team. Highlight your ability to build trust and relationships with colleagues, residents, and their families, as this is key to enhancing the overall resident experience.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle challenging situations. Think about how you would respond to specific scenarios related to resident care and hospitality, and be prepared to explain your thought process.
