At a Glance
- Tasks: Join us as a Bank Laundry Assistant, managing laundry services and ensuring a clean environment.
- Company: St Monica Trust is dedicated to providing exceptional care for older people and those with dementia.
- Benefits: Enjoy flexible shifts, competitive pay, and comprehensive training opportunities.
- Other info: This role offers the chance to build relationships and develop valuable skills in a caring setting.
- Why this job: Make a real difference in residents' lives while working in a supportive team environment.
- Qualifications: No prior experience needed; just a willingness to learn and strong customer service skills.
Hourly rate: £12.60 per hour. Joining our Bank of casual staff allows you to choose shifts that are convenient to you and required by St Monica Trust.
Key Results
- Deliver a full and timely commercial and personal laundry service for all sites of St Monica Trust, as required.
- Control of laundry stores and equipment.
- Maintain a clean and safe working environment.
- Comply with Health and Safety regulations and legislation in relation to tasks undertaken and report any situations that could be considered hazardous.
- Open, run and close the laundry service on Saturday mornings and times when the Manager or Senior are away.
- Build good working relationships with colleagues (including in other teams) and treat every item that passes through the laundry with care and attention.
- Support with the transport of laundry between sites, to be agreed from time to time with line manager.
Skills and Experience
- Communication: Write notes and messages - numeracy, literacy and verbal skills. Communicate with people with differing communication needs. Encourage and influence. Understand and follow instructions and procedures. Strong customer service skills. Mixed methods and mediums of communication.
- Thinking Style: Analyses and evaluates given information. Adapts style and approach appropriate to situation or task. Structures tasks/activities. Pre-empts issues and trouble-shoots. Refers appropriate decisions to line manager. Identify and recommend learning and development areas for colleagues. Challenge, or suggest new ways of working, to promote the efficiency of the unit or team.
- Well-being and Values: Demonstrate interest, care and attention. Create a positive impression. Reliable, dependable and professional. Understand the needs of older people and people with dementia (including willingness and motivation to learn). Aware of cultural and individual differences in all interactions and service areas.
- Working with Others: Works effectively as part of a team. Builds relationships of trust with others (team, residents and their family & friends). Potential exposure to challenging, physical or emotional situations.
Other Skills and Qualifications
- Essential: Ability to undertake heavy manual work. Evidence of ability to learn. Customer service skills.
- Desirable: Experience of working in commercial laundry. Experience of operating machinery. Knowledge of Health and Safety, manual handling and infection control.
Additional Information
- Duties must be carried out in compliance with St Monica Trust's Equity, Diversity and Inclusion Policy.
- This role profile contains the principal accountabilities relating to this post and does not describe in detail all the duties required to carry them out.
The role includes cleaning residents' rooms, communal areas, dining areas and helping with food. You'll be a practical person with the ability to think and respond quickly.
Training and development
Whilst experience of working with older people and/or people living with dementia is desirable, it is not essential. If you wish to further proceed, full training will be provided.
StudySmarter Expert Advice🤫
We think this is how you could land Bank Laundry Assistant in Bristol
✨Tip Number 1
Familiarise yourself with the specific laundry processes and equipment used in commercial settings. Understanding how to operate machinery safely and efficiently will give you an edge during interviews.
✨Tip Number 2
Highlight any previous experience in customer service or teamwork, as these skills are crucial for building good relationships with colleagues and residents. Be ready to share examples of how you've successfully worked in a team.
✨Tip Number 3
Demonstrate your understanding of Health and Safety regulations relevant to laundry services. Being knowledgeable about safe practices will show that you take the role seriously and are committed to maintaining a safe working environment.
✨Tip Number 4
Prepare to discuss how you would handle challenging situations, especially when it comes to working with older people or those with dementia. Showing empathy and a willingness to learn can set you apart from other candidates.
We think you need these skills to ace Bank Laundry Assistant in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience, especially in customer service and any previous roles in laundry or housekeeping. Emphasise skills like communication, teamwork, and manual handling.
Craft a Strong Cover Letter:Write a cover letter that showcases your understanding of the role and the values of St Monica Trust. Mention your ability to work in a team, your reliability, and your willingness to learn about working with older people.
Highlight Relevant Skills:In your application, specifically mention skills that align with the job description, such as your ability to follow health and safety regulations, your customer service skills, and any experience with heavy manual work.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at St Monica Trust
✨Show Your Customer Service Skills
Since the role involves interacting with residents and colleagues, be prepared to discuss your customer service experience. Share specific examples of how you've handled challenging situations or provided excellent service in the past.
✨Demonstrate Your Understanding of Health and Safety
Familiarise yourself with basic health and safety regulations relevant to laundry services. Be ready to explain how you would ensure a safe working environment and handle any hazardous situations that may arise.
✨Highlight Your Teamwork Abilities
This position requires building good relationships with colleagues. Prepare to talk about your experience working in teams, how you contribute to a positive team dynamic, and any instances where you've supported others.
✨Prepare for Practical Questions
Expect questions that assess your ability to perform heavy manual work and operate laundry machinery. Think about your physical capabilities and any relevant experience you have, and be ready to discuss how you approach these tasks safely and efficiently.
