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- Tasks: Help customers facing mortgage issues by providing solutions and support.
- Company: Join an award-winning law firm known for innovative legal services across various sectors.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Make a real impact by helping people in tough situations while building valuable skills.
- Qualifications: Passion for customer service and strong communication skills are essential.
- Other info: Located in central Bristol, this role offers a chance to work in a dynamic team.
The predicted salary is between 28800 - 43200 £ per year.
Customer Service Co-Ordinator Hit Apply below to send your application for consideration Ensure that your CV is up to date, and that you have read the job specs first. Avonmouth, Bristol – BS11 8AZ £25,000 – £28,000 + Benefits + Bonus Our Southern Customer Service team are looking to recruit a Customer Service Co-ordinator to join the team, playing a key role in managing our exemplary Customer Service standards, and assist in the ongoing development and improvement of the department. Responsibilities: Act as first point of contact to answer and deal with all calls and enquiries relating to our developments Build and maintain strong working relationships with internal stakeholders including Maintenance Technicians, Site Managers, Contractors, Managing Agents and the Sales Team Allocate work to the Maintenance Technicians in a timely manner, managing their diaries effectively Delivers consistently high-quality and professional customer service, to internal and external customers by telephone and in written communications Requirements: Extensive telephone-based Customer Service experience, ideally within the Housebuilding / Construction / Property sector Full driving license and own transport required due to office location Fast thinking, customer focussed individual Ability to communicate well, and influence at all levels What We Offer: Starting basic salary of between £25-28k + bonus scheme (10%) 25 days Annual Leave + Bank Holiday + Christmas Shutdown Fantastic suite of benefits including Private Healthcare, Private Pension, Life Cover Excellent training and development opportunities
Customer Service Coordinator employer: St. Modwen Homes
Contact Detail:
St. Modwen Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Familiarize yourself with the legal services industry, especially in areas like financial services and dispute resolution. Understanding the nuances of these sectors will help you engage more effectively with customers and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice active listening techniques before your interview. This role requires empathy and relationship building, so being able to showcase your ability to listen and respond thoughtfully will set you apart from other candidates.
✨Tip Number 3
Prepare examples from your past experiences where you've successfully resolved customer issues or built strong relationships. These stories will illustrate your passion for customer service and your problem-solving skills.
✨Tip Number 4
Research the company’s values and mission. Being able to align your personal values with theirs during the interview will show that you are not only a good fit for the role but also for the company culture.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Service Coordinator position. Understand the key responsibilities and required skills, especially the importance of empathy and relationship building in customer service.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service, particularly any roles where you dealt with sensitive situations or financial difficulties. Use specific examples that demonstrate your ability to listen actively and build trust with customers.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service. Mention how your skills align with the company's mission to provide innovative legal services and your commitment to helping customers navigate their challenges.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at St. Modwen Homes
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this will demonstrate your commitment to providing excellent support.
✨Demonstrate Active Listening Skills
Since the role requires active listening and empathy, practice these skills before the interview. Be prepared to discuss scenarios where you successfully listened to a customer's concerns and how you addressed their needs effectively.
✨Prepare for Situational Questions
Expect situational questions that assess your problem-solving abilities. Think of examples where you had to investigate a customer's situation and how you approached finding a solution, especially in challenging circumstances.
✨Research the Company and Its Values
Familiarize yourself with the company's mission and values, particularly their innovative approach to legal services. This knowledge will help you align your answers with what they value in a Customer Service Coordinator.
