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- Tasks: Manage relationships with property owners and ensure exceptional service standards.
- Company: Join the award-winning St Michaels Resort, steps from Gyllyngvase Beach.
- Benefits: Enjoy a full-time role with perks like discounted food and a cycle to work scheme.
- Why this job: Shape the owner experience in a leading coastal resort and make a real impact.
- Qualifications: Experience in hospitality or property management with strong communication skills.
- Other info: Be part of a dynamic team focused on growth and owner satisfaction.
The predicted salary is between 30000 - 40000 ÂŁ per year.
The award-winning St Michaels Resort is located just steps away from the stunning Gyllyngvase Beach. We are seeking an organised and proactive Owner Relations Executive. Reporting directly to the Hotel Manager, you will lead the management of private owners participating in the resort’s serviced self-catering accommodation proposition. This pivotal role acts as the primary point of contact for all apartment owners, ensuring each property is maintained to exceptional standards while relationships are managed with professionalism, transparency and commercial focus.
Role Purpose
To lead the management of private owners participating in the serviced self-catering accommodation proposition at St Michaels Resort.
The role is responsible for:
- Building and maintaining strong relationships with property owners
- Managing all owner communications
- Driving owner-focused marketing and performance reporting
- Ensuring commercial success and high satisfaction for owners
This role sits at the intersection of operations, hospitality, stakeholder management, and marketing.
Key Responsibilities
- Owner Relationship Management
- Act as the primary point of contact for all serviced self-catering property owners
- Develop trusted, long-term relationships with owners
- Lead regular owner meetings (1:1s and group forums)
- Provide transparent reporting on occupancy, revenue, guest feedback and performance
- Manage owner expectations around service levels, yield and operational constraints
- Handle escalations and resolve issues professionally and promptly
- Communications Management
- Create and manage a structured communication programme for owners
- Deliver monthly performance reports and quarterly business updates
- Produce owner newsletters and operational updates
- Ensure clear communication around maintenance, refurbishment, compliance and brand standards
- Coordinate with internal departments to ensure alignment of messaging
- Provide new owner inductions, welcome and benefit information where needed.
- Operational Oversight
- Oversee operational delivery for serviced apartments to ensure consistency with resort standards
- Liaise with housekeeping, maintenance, front of house and revenue teams
- Ensure apartments meet brand, safety and quality compliance standards
- Manage refurbishment schedules and property improvement plans with owners
- Monitor guest satisfaction metrics and implement improvements
- Commercial Performance & Reporting
- Work with revenue management to optimise pricing and occupancy
- Analyse performance data and provide insight-led recommendations to owners
- Support budgeting and forecasting for the owner portfolio
- Identify opportunities to increase yield and owner returns
- Marketing of the Owner Proposition
- Own and develop the “owner proposition” strategy
- Work with marketing teams to position serviced apartments within the wider resort offering
- Develop materials to support owner acquisition and retention
- Identify case studies and success stories
- Support events, webinars or open days for prospective and existing owners
- Compliance & Governance
- Ensure all properties comply with legal, safety and insurance requirements
- Maintain accurate records of owner agreements and contractual obligations
- Support the management of licence agreements and terms
Key Performance Indicators (KPIs)
- Owner satisfaction and retention rate
- Portfolio occupancy and revenue growth
- Guest satisfaction scores
- Response time to owner enquiries
- Operational compliance standards
Person Specification
- Experience in hospitality, property management or serviced accommodation
- Strong stakeholder or account management experience
- Experience managing multiple high-value relationships
- Commercial awareness and financial literacy
- Experience producing performance reports
- Experience within a resort or mixed-use hospitality environment
- Knowledge of self-catering or holiday let operations
- Experience in owner-led property schemes
- Exceptional communication and interpersonal skills
- High emotional intelligence and diplomacy
- Strong organisational and project management skills
- Analytical and commercially minded
- Ability to influence across departments
Why Join St Michaels Resort?
This is a pivotal role in shaping and strengthening the owner proposition within one of Cornwall’s leading coastal resorts. The successful candidate will play a key part in building a sustainable, profitable and highly regarded serviced accommodation portfolio within St Michaels Resort.
If interested, please email francescasweeney@stmichaelsresort.com for more information/to apply.
Owner Relations Executive in Falmouth employer: St Michaels Resort
Contact Detail:
St Michaels Resort Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Owner Relations Executive in Falmouth
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality and property management sectors. Attend industry events, join relevant online groups, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its owner relations approach. Familiarise yourself with their serviced accommodation offerings and think about how you can contribute to their success. Show them you’re not just another candidate; you’re genuinely interested in making a difference at St Michaels Resort.
✨Tip Number 3
Practice your communication skills! As an Owner Relations Executive, you’ll need to manage relationships and handle queries effectively. Role-play common scenarios with a friend or family member to build your confidence and ensure you can articulate your thoughts clearly during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at St Michaels Resort. Keep an eye on our careers page for the latest opportunities and updates!
We think you need these skills to ace Owner Relations Executive in Falmouth
Some tips for your application 🫡
Show Your Organisational Skills: As an Owner Relations Executive, being organised is key! Make sure your application highlights your ability to manage multiple tasks and relationships effectively. Use examples from your past experiences to demonstrate how you keep everything running smoothly.
Communicate Clearly: Since you'll be the main point of contact for owners, clear communication is a must. In your written application, showcase your communication style. Whether it's through concise emails or detailed reports, let us see how you convey important information professionally.
Highlight Your Hospitality Experience: We love candidates with a background in hospitality or property management. Make sure to mention any relevant experience you have in these areas. Share specific achievements that show your understanding of owner relations and guest satisfaction.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specifics of the Owner Relations Executive role. Mention how your skills align with our needs at St Michaels Resort, and don’t forget to apply through our website for the best chance!
How to prepare for a job interview at St Michaels Resort
✨Know Your Owners
Before the interview, research the types of property owners that St Michaels Resort works with. Understanding their needs and expectations will help you demonstrate your ability to build strong relationships and manage communications effectively.
✨Showcase Your Communication Skills
Prepare examples of how you've successfully managed stakeholder communications in the past. Highlight your experience in delivering performance reports or handling escalations, as this role requires exceptional communication and interpersonal skills.
✨Demonstrate Commercial Awareness
Be ready to discuss how you would optimise pricing and occupancy for serviced apartments. Familiarise yourself with basic revenue management concepts and be prepared to share insights on how you can contribute to the commercial success of the owner portfolio.
✨Highlight Your Organisational Skills
This role involves managing multiple high-value relationships and operational oversight. Prepare to discuss your project management experience and how you ensure consistency with brand standards while juggling various tasks.