Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead daily operations and ensure exceptional guest experiences at a stunning coastal resort.
- Company: Join St Michaels Resort, a vibrant 4-star destination in beautiful Cornwall.
- Benefits: Competitive salary, performance bonuses, and opportunities for professional growth.
- Other info: Be part of a passionate team dedicated to delivering high standards and guest satisfaction.
- Why this job: Make a real impact in a dynamic environment while enjoying breathtaking coastal views.
- Qualifications: Experience in senior operations roles within hotels or resorts is essential.
The predicted salary is between 50000 - 50000 £ per year.
Location: St Michaels Resort, Falmouth, Cornwall
Reporting To: General Manager
Direct Reports: Executive Housekeeping Manager, Maintenance Manager, Self-Catering Owner Executive, Front of House Manager
Employment Type: Full-time
Salary: Up to £50,000 per annum + quarterly performance-related bonus
About St Michaels Resort
Based in one of the UKs most stunning coastal locations, St Michaels Resort is one of the South-Wests most iconic and dynamic hospitality destinations. A leading 4-star resort in Cornwall, St Michaels combines contemporary style with a vibrant, welcoming atmosphere that embraces the local community. Overlooking the sandy Blue Flag Gylly beach and a spectacular stretch of coastline, the resort is also just a short walk from the creative and energetic town centre of Falmouth.
The Role
As Operations Manager, you will be a key member of the senior management team, working alongside the General Manager to oversee the day-to-day running of the resort. You will be responsible for ensuring seamless operational delivery and consistently high standards across all core areas of the business. This is a hands-on leadership role with significant responsibility for driving performance, leading crew, and delivering exceptional guest experience.
Key Responsibilities
- Work alongside the General Manager to lead the day-to-day operation of the resort
- Provide strong leadership across core operational functions, ensuring alignment, accountability, and high performance
- Lead, develop and motivate departmental managers and their crew to consistently deliver high standards
- Ensure all rooms, self-catering accommodation, public areas, and resort facilities are consistently maintained and presented to a high standard at all times
- Drive operational efficiency and performance, ensuring smooth coordination across all areas of the business
- Take ownership of operational decision-making and resolve issues quickly and effectively
- Manage budgets, labour costs, and departmental performance, supporting overall commercial objectives
- Drive on-site revenue through effective upselling and cross-selling across all departments, maximising guest spend and overall resort performance
- Ensure the property is maintained to a high standard through effective maintenance planning and execution
- Maintain full compliance with health & safety, statutory requirements, and operational procedures
- Handle guest feedback and service recovery with professionalism and a solutions-focused approach
- Support recruitment, training, and development to build strong, high-performing crew
Requirements
- Proven success in a senior operations role within a 4 or 5 star hotel/resort
- Experience operating at senior management level within a hotel or resort environment
- Strong background in multi-department operational leadership, including food and beverage management
- Commercially astute, with experience managing budgets and driving performance
- A confident, hands-on leader with a visible presence and strong leadership style
- Highly organised with the ability to perform in a fast-paced, high-expectation environment
- Professional, polished, and guest-focused in approach
- Strong communication skills with the ability to influence and lead crew effectively
- Solutions-driven with a proactive and accountable mindset
What Success Looks Like
- Strong guest satisfaction and effective service recovery
- Smooth, well-coordinated daily operations across the resort
- Consistently high standards across all rooms, apartments, and public areas
- High-performing crew with clear leadership and accountability
- A commercially focused, efficient, and well-run operation
Why Join St Michaels Resort
- A senior management role within one of Cornwalls leading coastal resorts
- Work in one of the UKs most desirable locations
- Opportunity to make a real impact on operational performance and guest experience
- Work alongside the General Manager in a hands-on leadership role
- Competitive salary and bonus structure
- Development opportunities within a growing and dynamic business
This is an excellent opportunity to join a standout 4-star resort in one of the South Wests most picturesque locations, offering both scale and quality in equal measure. We are looking for a proven operator who leads from the front, understands detail, and consistently delivers high standards across a dynamic resort environment.
Operations Manager - Guest Relations in Falmouth employer: St Michaels Resort
Contact Detail:
St Michaels Resort Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager - Guest Relations in Falmouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked at St Michaels Resort or similar places. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by researching the resort's values and recent developments. Show us that you’re not just another candidate; demonstrate your passion for guest relations and how you can enhance the experience at St Michaels.
✨Tip Number 3
Practice your leadership stories! We want to hear about times you've successfully led a team or resolved a tricky situation. Use the STAR method (Situation, Task, Action, Result) to structure your answers and keep it engaging.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows us that you’re genuinely interested in the role and appreciate the opportunity to chat.
We think you need these skills to ace Operations Manager - Guest Relations in Falmouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Manager role. Highlight your experience in senior operations within a hotel or resort, and don’t forget to showcase your leadership skills and ability to drive performance.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for St Michaels Resort. Mention specific examples of how you've led teams and improved guest experiences in previous roles.
Showcase Your Achievements: When filling out your application, be sure to include quantifiable achievements. Whether it’s improving guest satisfaction scores or managing budgets effectively, numbers speak volumes and show us what you can bring to the table.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team at St Michaels Resort!
How to prepare for a job interview at St Michaels Resort
✨Know the Resort Inside Out
Before your interview, make sure you research St Michaels Resort thoroughly. Familiarise yourself with its history, values, and unique offerings. Understanding the local community and how the resort integrates with it will show your genuine interest and help you connect with the interviewers.
✨Showcase Your Leadership Style
As an Operations Manager, your leadership style is crucial. Prepare examples of how you've successfully led teams in previous roles, particularly in high-pressure environments. Highlight your ability to motivate and develop crew members while maintaining high standards across operations.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and operational decision-making. Think of specific situations where you've handled guest feedback or resolved issues effectively. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Commercial Acumen
Since managing budgets and driving performance are key responsibilities, be ready to discuss your experience with financial management. Bring examples of how you've maximised revenue through upselling or cross-selling, and how you've contributed to overall commercial objectives in past roles.