At a Glance
- Tasks: Lead the Front of House team and ensure exceptional guest experiences.
- Company: St Michaels Resort, a top luxury destination on the Cornish coast.
- Benefits: Competitive salary, crew meals, gym membership, and discounts across the resort.
- Other info: Flexible hours with both full-time and part-time opportunities available.
- Why this job: Join a supportive team and thrive in a dynamic hospitality environment.
- Qualifications: Previous hospitality experience and strong communication skills.
The predicted salary is between 30000 - 35005 £ per year.
Set moments from the Cornish coast in Falmouth, St Michaels has been creating memorable guest experiences for over 20 years. The resort has become one of Cornwall’s leading luxury coastal destinations, known for warm hospitality, wellness, and memorable guest experiences. But St Michaels is more than a destination for our guests, it’s a place where our crew can thrive too. Our “Feel Good Again” philosophy runs through everything we do, from the way we care for our guests to the way we support one another as a team. Every crew member plays an important role in shaping the St Michaels experience, and we are proud to offer an environment where people feel valued, supported, and encouraged to grow.
The Role
St Michaels Resort is looking to recruit an exceptional Duty Manager to join our Front of House team, with both full-time and part-time opportunities available. This is a hands‑on and varied role at the centre of resort operations, ideal for someone who loves hospitality, enjoys leading from the front, and thrives in a fast‑paced environment where no two days are the same.
You will play a key role in ensuring the guest journey runs smoothly from arrival to departure, while supporting the wider operation of the resort day to day. Whether responding to guest requests, supporting reception during busy periods, coordinating with other departments, or resolving challenges behind the scenes, you will be central to keeping everything running seamlessly. This role is ideal for someone who enjoys a challenge, can think on their feet, and likes variety in their day. It is also a fantastic opportunity to gain exposure across all operational areas of the resort. From guest experience and front of house to maintenance, food and beverage, and wider resort operations, you will work closely with multiple departments and play a key role in bringing everything together to deliver an exceptional guest experience.
You will:
- Act as a key point of contact for guests across the resort
- Support the smooth day‑to‑day operation of St Michaels Resort
- Provide support to Reception and Front of House during busy periods
- Support departments across the resort whenever needed
- Respond to guest requests and resolve issues with confidence and care
- Liaise with departments including Front of House, Maintenance, Food & Beverage and Operations
- Take ownership of challenges and see them through to resolution
- Make confident decisions in the best interests of both our guests and crew
- Help create a calm, professional and positive atmosphere across the resort
About You
You will be someone who:
- Has previous hospitality experience at Supervisor or Management level
- Enjoys working with people and delivering exceptional guest experiences
- Is confident, professional and naturally welcoming
- Enjoys a challenge and stays calm under pressure
- Thinks on their feet and is confident making decisions
- Has excellent communication and interpersonal skills
- Has strong attention to detail and high personal standards
- Is adaptable, proactive and enjoys variety
- Works well as part of a team and is happy supporting across multiple departments
- Is flexible and able to work weekends and holiday periods, when the resort is at its busiest
What You’ll Get
- Comprehensive crew development from day one
- Ongoing wellbeing support and crew wellbeing events
- Crew meals on shift
- Free gym membership
- 25% discount on food and beverage across the resort
- Crew events throughout the year
- Uniform provided
- Cycle to work scheme
- Referral programme
Job Type: Permanent
Hours: Full Time & Part Time opportunities available, including weekends and holiday periods. We are open to both full-time and part-time applications and would be happy to discuss working patterns with the right candidate.
If you are passionate about hospitality, enjoy creating memorable guest experiences, and would like to be part of a supportive team in one of Cornwall’s leading coastal resorts, we would love to hear from you.
Duty Manager in Falmouth employer: St Michaels Resort
St Michaels Resort in Falmouth is an exceptional employer that prioritises the wellbeing and growth of its crew, embodying a 'Feel Good Again' philosophy that fosters a supportive and collaborative work environment. With comprehensive development opportunities, ongoing wellbeing support, and a strong emphasis on teamwork, employees are encouraged to thrive while delivering memorable guest experiences in one of Cornwall's premier luxury destinations. The resort offers unique benefits such as crew meals, gym memberships, and discounts, making it an attractive place for those passionate about hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager in Falmouth
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like St Michaels Resort. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to St Michaels Resort
Don't be shy about reaching out to St Michaels Resort directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Duty Manager in Falmouth
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about St Michaels Resort and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at St Michaels Resort
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
