At a Glance
- Tasks: Lead a passionate team of spa therapists and deliver exceptional guest experiences.
- Company: Join the award-winning St Michael's Hotel and Spa with a friendly atmosphere.
- Benefits: Competitive salary, commission incentives, staff discounts, and ongoing training.
- Other info: Flexible hours with opportunities for professional growth in a supportive team.
- Why this job: Be part of a luxury spa environment and help shape its future success.
- Qualifications: NVQ Level 3 Beauty Therapy and previous spa experience required.
The predicted salary is between 31200 - 31200 £ per year.
It couldn't be a better time to join the team at the St Michael's Hotel and Spa! We are currently recruiting for a Head Therapist to lead our award-winning, friendly Spa therapists' team. Our Spa forms a significant sector of our business attracting both hotel guests and a core following of local users. We are looking for a passionate and experienced Head Therapist to lead our spa treatment team and deliver exceptional guest experiences. This is a hands-on leadership role responsible for maintaining treatment standards, supporting therapist development, driving retail performance, and ensuring the smooth day-to-day operation of the spa.
The ideal candidate will be confident in leading a team, highly organised, commercially aware, and committed to creating a luxury spa environment for both guests and colleagues. Recently winning Best Spa in the South West in the Good Spa Guide awards, and holding a 5 Bubble Luxury rating, the opportunity to help grow and develop the Spa is here.
Responsibilities- Lead and support the therapist team on a daily basis
- Deliver high-quality treatments to an exceptional standard
- Ensure treatment protocols and spa standards are consistently followed
- Support training, coaching, and development of therapists
- Monitor treatment room presentation, cleanliness, and stock levels
- Drive retail sales and treatment upgrades
- Handle guest feedback professionally and efficiently
- Assist with rota management and operational organisation
- Maintain health & safety, hygiene, and compliance standards
- Support the Spa Manager with overall spa performance and operations
- NVQ Level 3 Beauty Therapy qualification (or equivalent)
- Previous spa experience essential
- Senior therapist or supervisory experience preferred
- Strong massage and facial treatment experience
- Excellent communication and leadership skills
- Professional, reliable, and guest-focused
- Passion for wellness, hospitality, and luxury service
- Flexible to work weekends, evenings, and busy periods when required
- Competitive salary of £31,200
- Commission and retail incentives
- Staff discounts and spa benefits
- Ongoing training and development
- Supportive team environment
- Full-time
- Weekend availability required
- Day shifts including bank holidays are required
- Spa Therapist: 2-3 years (preferred)
- Leadership or Senior Therapist experience: 1-2 years (preferred)
- NVQ Level 3 Beauty Therapy (required)
If you think you are the right person for this role please apply to Jo Smith, Spa Manager with CV and covering letter.
Head Therapist employer: St Michaels Hotel & Spa
St Michael's Hotel and Spa is an exceptional employer, offering a vibrant and supportive work culture where your passion for wellness and luxury service can truly shine. As the Head Therapist, you will not only lead a talented team in a recently awarded Best Spa in the South West but also benefit from competitive salaries, ongoing training, and generous staff discounts, all while contributing to an environment that prioritises both guest satisfaction and employee growth.
Contact Details:
St Michaels Hotel & Spa Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head Therapist
✨Tip Number 1
Get to know the spa's vibe! Before your interview, spend some time researching St Michael's Hotel and Spa. Understand their values, services, and what makes them stand out. This will help you tailor your conversation and show that you're genuinely interested in being part of their award-winning team.
✨Tip Number 2
Show off your leadership skills! As a Head Therapist, you'll be leading a team, so think about examples from your past where you've successfully managed or mentored others. Be ready to share these stories during your chat to demonstrate your capability and passion for developing a strong team.
✨Tip Number 3
Prepare for those tricky questions! Think about how you'd handle guest feedback or manage a busy day at the spa. Practising your responses can help you feel more confident and articulate during the interview, making it easier to showcase your problem-solving skills.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you note to Jo Smith, the Spa Manager. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate your excitement about the role and how you can contribute to the spa's success!
We think you need these skills to ace Head Therapist
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for wellness and luxury service shine through. We want to see how excited you are about leading a team and creating exceptional guest experiences!
Tailor Your CV:Make sure your CV highlights your relevant experience in spa therapy and leadership. We love seeing how your background aligns with our needs, so don’t be shy about showcasing your skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you’re the perfect fit for the Head Therapist role. Share specific examples of your achievements and how you can contribute to our award-winning spa team.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at St Michaels Hotel & Spa
✨Know Your Treatments Inside Out
Make sure you’re well-versed in the treatments offered at the spa. Be ready to discuss your experience with various massage and facial techniques, as well as how you ensure high-quality standards. This shows your passion and expertise, which is crucial for a Head Therapist role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you supported therapist development or handled guest feedback effectively. Highlighting your leadership experience will demonstrate that you can manage and inspire the team at St Michael's Hotel and Spa.
✨Understand the Business Side
Familiarise yourself with retail performance and how it ties into the spa's success. Be ready to discuss strategies for driving sales and treatment upgrades. Showing that you’re commercially aware will impress the interviewers and align with their goals for the spa.
✨Emphasise Your Guest-Focused Approach
Prepare to talk about how you create exceptional guest experiences. Share specific examples of how you’ve handled guest feedback or improved service quality in previous roles. This will highlight your commitment to luxury service, which is key for this position.
