At a Glance
- Tasks: Lead a talented team of spa therapists and deliver top-notch treatments.
- Company: Join the award-winning St Michael's Hotel and Spa with a friendly atmosphere.
- Benefits: Enjoy a competitive salary, commission, staff discounts, and ongoing training.
- Other info: Flexible hours with opportunities for growth in a supportive team.
- Why this job: Be part of a luxury spa environment and make a real impact on guest experiences.
- Qualifications: NVQ Level 3 Beauty Therapy and previous spa experience required.
The predicted salary is between 31200 - 31200 £ per year.
It couldn't be a better time to join the team at the St Michael's Hotel and Spa! We are currently recruiting for a Head Therapist to lead our award-winning, friendly Spa therapists' team. Our Spa forms a significant sector of our business attracting both hotel guests and a core following of local users. We are looking for a passionate and experienced Head Therapist to lead our spa treatment team and deliver exceptional guest experiences. This is a hands-on leadership role responsible for maintaining treatment standards, supporting therapist development, driving retail performance, and ensuring the smooth day-to-day operation of the spa. The ideal candidate will be confident in leading a team, highly organised, commercially aware, and committed to creating a luxury spa environment for both guests and colleagues. Recently winning Best Spa in the South West in the Good Spa Guide awards, and holding a 5 Bubble Luxury rating, the opportunity to help grow and develop the Spa is here.
Responsibilities
- Lead and support the therapist team on a daily basis
- Deliver high-quality treatments to an exceptional standard
- Ensure treatment protocols and spa standards are consistently followed
- Support training, coaching, and development of therapists
- Monitor treatment room presentation, cleanliness, and stock levels
- Drive retail sales and treatment upgrades
- Handle guest feedback professionally and efficiently
- Assist with rota management and operational organisation
- Maintain health & safety, hygiene, and compliance standards
- Support the Spa Manager with overall spa performance and operations
Requirements
- NVQ Level 3 Beauty Therapy qualification (or equivalent)
- Previous spa experience essential
- Senior therapist or supervisory experience preferred
- Strong massage and facial treatment experience
- Excellent communication and leadership skills
- Professional, reliable, and guest-focused
- Passion for wellness, hospitality, and luxury service
- Flexible to work weekends, evenings, and busy periods when required
What We Offer
- Competitive salary of £31,200
- Commission and retail incentives
- Staff discounts and spa benefits
- Ongoing training and development
- Supportive team environment
Schedule
- Full-time
- Weekend availability required
- Day shifts including bank holidays are required
Experience
- Spa Therapist: 2-3 years (preferred)
- Leadership or Senior Therapist experience: 1-2 years (preferred)
Licence/Certification
- NVQ Level 3 Beauty Therapy (required)
If you think you are the right person for this role please apply to Jo Smith, Spa Manager with CV and covering letter.
Head Therapist in Falmouth employer: St Michaels Hotel & Spa
St Michael's Hotel and Spa is an exceptional employer, offering a vibrant and supportive work culture where your passion for wellness and luxury service can truly shine. As the Head Therapist, you will not only lead a talented team in a recently awarded Best Spa in the South West but also benefit from competitive salaries, ongoing training, and generous staff discounts, all while working in a stunning coastal location that attracts both hotel guests and local clientele.
Contact Details:
St Michaels Hotel & Spa Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head Therapist in Falmouth
✨Tip Number 1
Get to know the spa's vibe! Before your interview, spend some time researching St Michael's Hotel and Spa. Understand their values, treatments, and what makes them stand out. This will help you tailor your conversation and show that you're genuinely interested in being part of their award-winning team.
✨Tip Number 2
Practice your leadership pitch! As a Head Therapist, you'll need to demonstrate your ability to lead and inspire a team. Think about examples from your past experiences where you've successfully managed a team or improved service standards. Be ready to share these stories during your interview.
✨Tip Number 3
Show off your treatment skills! Since this role is hands-on, be prepared to discuss your favourite treatments and techniques. Maybe even suggest a new treatment idea that could fit into their luxury spa environment. This shows initiative and passion for the role!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to Jo Smith, the Spa Manager. Mention something specific from your conversation to remind them of your enthusiasm and professionalism. It’s a small gesture that can make a big difference!
We think you need these skills to ace Head Therapist in Falmouth
Some tips for your application 🫡
Read the Job Description Carefully:Before you dive into your application, take a moment to really absorb the job description. It’ll give you a clear idea of what we’re looking for in a Head Therapist and help you tailor your CV and cover letter accordingly.
Show Off Your Experience:Make sure to highlight your relevant experience in beauty therapy and any leadership roles you've held. We want to see how your background aligns with our needs, so don’t hold back on showcasing your skills!
Personalise Your Cover Letter:When writing your cover letter, let your personality shine through! Share why you’re passionate about wellness and luxury service, and how you can contribute to our award-winning spa team. We love a bit of enthusiasm!
Apply Through Our Website:Once you’ve polished your CV and cover letter, head over to our website to submit your application. It’s the easiest way for us to receive your details and get the ball rolling on your journey with us!
How to prepare for a job interview at St Michaels Hotel & Spa
✨Know Your Treatments Inside Out
Make sure you’re well-versed in the treatments offered at the spa. Be ready to discuss your experience with various techniques and how you can maintain high standards. This shows your passion and expertise, which is crucial for a Head Therapist role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you supported your colleagues' development or handled guest feedback effectively. This will demonstrate your ability to lead and inspire the therapist team.
✨Understand the Spa's Brand and Values
Research St Michael's Hotel and Spa thoroughly. Familiarise yourself with their awards and what makes them stand out. Being able to articulate how your values align with theirs will show that you’re genuinely interested in contributing to their success.
✨Prepare Questions for the Interviewer
Think of insightful questions to ask Jo Smith, the Spa Manager. Inquire about the spa's future goals or how they measure success in treatment delivery. This not only shows your interest but also helps you gauge if the role is the right fit for you.
