At a Glance
- Tasks: Lead a passionate team of spa therapists and deliver exceptional guest experiences.
- Company: Join the award-winning St Michael’s Hotel and Spa with a friendly, supportive culture.
- Benefits: Enjoy competitive salary, commission, staff discounts, and wellness perks.
- Other info: Dynamic role with ongoing training and excellent career growth opportunities.
- Why this job: Be part of a luxury spa environment and make a real impact on guest satisfaction.
- Qualifications: NVQ Level 3 Beauty Therapy and previous spa experience required.
The predicted salary is between 31200 - 31200 £ per year.
Ensure all your application information is up to date and in order before applying for this opportunity.
- 10% Retail Commission
- Wellbeing Scheme; Facility and Treatment Use
- Health Club Membership
- Paid Lunch Breaks with Meals on Shift - provided
- 25% Spa Treatment Discount
- 20% Retail Discount
- Friends and Family Resort Rates
- NatWest Mentor Scheme
- In House Training
We are currently recruiting for a Head Therapist to lead our award-winning, friendly Spa therapists’ team. Our Spa forms a significant sector of our business attracting both hotel guests and core following of local users. We are looking for a passionate and experienced Head Therapist to lead our spa treatment team and deliver exceptional guest experiences. This is a hands-on leadership role responsible for maintaining treatment standards, supporting therapist development, driving retail performance, and ensuring the smooth day-to-day operation of the spa.
The ideal candidate will be confident in leading a team, highly organised, commercially aware, and committed to creating a luxury spa environment for both guests and colleagues. Recently winning Best Spa in the South West in the Good Spa Guide awards, and holding a 5 Bubble Luxury rating the opportunity to help grow and develop the Spa is here.
Responsibilities- Lead and support the therapist team on a daily basis
- Deliver high-quality treatments to an exceptional standard
- Ensure treatment protocols and spa standards are consistently followed
- Support training, coaching, and development of therapists
- Monitor treatment room presentation, cleanliness, and stock levels
- Drive retail sales and treatment upgrades
- Handle guest feedback professionally and efficiently
- Assist with rota management and operational organisation
- Maintain health & safety, hygiene, and compliance standards
- Support the Spa Manager with overall spa performance and operations
- NVQ Level 3 Beauty Therapy qualification (or equivalent)
- Previous spa experience essential
- Senior therapist or supervisory experience preferred
- Strong massage and facial treatment experience
- Excellent communication and leadership skills
- Professional, reliable, and guest-focused
- Passion for wellness, hospitality, and luxury service
- Flexible to work weekends, evenings, and busy periods when required
- Competitive salary of £31,200
- Commission and retail incentives
- Staff discounts and spa benefits
- Ongoing training and development
- Supportive team environment
- Full-time
- Weekend availability required
- Day shifts including bank holidays are required
- Spa Therapist: 2-3 years (preferred)
- Leadership or Senior Therapist experience: 1-2 years (preferred)
- NVQ Level 3 Beauty Therapy (required)
If you think you are the right person for this role please apply to Jo Smith, Spa Manager with CV and covering letter. Request for full Job Description can be emailed to Pay: £31,200.00 per year.
Application question(s):- Level 3 Beauty Therapy or Equivalent
- Senior therapy: 1 year (required)
- Spa: 2 years (required)
Community therapist in Falmouth employer: St Michaels Hotel & Spa
St Michael’s Hotel and Spa is an exceptional employer, offering a vibrant work culture that prioritises employee wellbeing and development. With competitive salaries, generous discounts on spa treatments and retail, and a commitment to ongoing training, this is a fantastic opportunity for passionate individuals to thrive in a supportive environment while leading a talented team in a luxury setting. Join us in creating memorable experiences for our guests and enjoy the benefits of working in an award-winning spa.
Contact Details:
St Michaels Hotel & Spa Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Community therapist in Falmouth
✨Tip Number 1
Get to know the company before your interview! Research St Michael’s Hotel and Spa, their values, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their award-winning team.
✨Tip Number 2
Practice your leadership skills! Since this role is all about leading a team, think of examples from your past experiences where you've successfully managed or supported others. Be ready to share these stories during your chat with Jo Smith.
✨Tip Number 3
Show off your passion for wellness and luxury service! During the interview, let your enthusiasm shine through. Talk about why you love working in a spa environment and how you can contribute to creating exceptional guest experiences.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email to Jo Smith can go a long way. It shows your professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Community therapist in Falmouth
Some tips for your application 🫡
Keep It Up-to-Date:Make sure all your application info is current and accurate. We want to see your latest qualifications and experiences, so double-check everything before hitting send!
Tailor Your CV:Don’t just send a generic CV! Highlight your relevant experience in spa therapy and leadership. We love seeing how you can bring your unique skills to our team.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for wellness and luxury service, and explain why you’re the perfect fit for our award-winning spa.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at St Michaels Hotel & Spa
✨Know Your Stuff
Make sure you’re well-versed in the latest beauty therapy techniques and treatments. Brush up on your NVQ Level 3 knowledge and be ready to discuss your hands-on experience with various treatments, especially massages and facials.
✨Show Your Leadership Skills
As a Head Therapist, you'll need to lead a team. Prepare examples of how you've successfully managed or supported a team in the past. Think about times when you’ve trained others or handled guest feedback effectively.
✨Be Guest-Focused
This role is all about creating exceptional guest experiences. Be ready to share your approach to customer service and how you ensure guests leave feeling pampered and satisfied. Highlight any specific instances where you went above and beyond for a guest.
✨Dress the Part
First impressions matter! Dress professionally and in line with the spa's luxury environment. This shows that you understand the brand and are serious about the role. Plus, it sets a positive tone for the interview!
