At a Glance
- Tasks: Lead a passionate team of spa therapists and deliver exceptional guest experiences.
- Company: Join the award-winning St Michael’s Hotel and Spa with a friendly, supportive culture.
- Benefits: Enjoy a competitive salary, commission incentives, staff discounts, and ongoing training.
- Other info: Flexible hours with excellent career growth opportunities in a dynamic team.
- Why this job: Be part of a luxury spa environment and make a real impact on guest satisfaction.
- Qualifications: NVQ Level 3 Beauty Therapy and previous spa experience required.
The predicted salary is between 31200 - 31200 € per year.
It couldn’t be a better time to join the team at the St Michael’s Hotel and Spa! We are currently recruiting for a Head Therapist to lead our award-winning, friendly Spa therapists’ team. Our Spa forms a significant sector of our business attracting both hotel guests and a core following of local users. We are looking for a passionate and experienced Head Therapist to lead our spa treatment team and deliver exceptional guest experiences. This is a hands-on leadership role responsible for maintaining treatment standards, supporting therapist development, driving retail performance, and ensuring the smooth day-to-day operation of the spa. The ideal candidate will be confident in leading a team, highly organised, commercially aware, and committed to creating a luxury spa environment for both guests and colleagues.
Recently winning Best Spa in the South West in the Good Spa Guide awards, and holding a 5 Bubble Luxury rating, the opportunity to help grow and develop the Spa is here.
Responsibilities- Lead and support the therapist team on a daily basis
- Deliver high-quality treatments to an exceptional standard
- Ensure treatment protocols and spa standards are consistently followed
- Support training, coaching, and development of therapists
- Monitor treatment room presentation, cleanliness, and stock levels
- Drive retail sales and treatment upgrades
- Handle guest feedback professionally and efficiently
- Assist with rota management and operational organisation
- Maintain health safety, hygiene, and compliance standards
- Support the Spa Manager with overall spa performance and operations
- NVQ Level 3 Beauty Therapy qualification (or equivalent)
- Previous spa experience essential
- Senior therapist or supervisory experience preferred
- Strong massage and facial treatment experience
- Excellent communication and leadership skills
- Professional, reliable, and guest-focused
- Passion for wellness, hospitality, and luxury service
- Flexible to work weekends, evenings, and busy periods when required
- Competitive salary of 31,200
- Commission and retail incentives
- Staff discounts and spa benefits
- Ongoing training and development
- Supportive team environment
- Full-time
- Weekend availability required
- Day shifts including bank holidays are required
- Spa Therapist: 2-3 years (preferred)
- Leadership or Senior Therapist experience: 1-2 years (preferred)
- NVQ Level 3 Beauty Therapy (required)
If you think you are the right person for this role please apply to Jo Smith, Spa Manager with CV and covering letter. Request for full Job Description can be emailed to josmith@stmichaelsresort.com.
Pay: 31,200.00 per year
Application question(s):- Level 3 Beauty Therapy or Equivalent
- Senior therapy: 1 year (required)
- Spa: 2 years (required)
Brand Therapist in Cornwall employer: St Michaels Hotel & Spa
St Michael’s Hotel and Spa is an exceptional employer, offering a vibrant and supportive work culture where your passion for wellness and luxury service can truly shine. With competitive salaries, ongoing training opportunities, and a team-oriented environment, you will have the chance to lead a talented group of therapists in a prestigious spa that has recently been awarded Best Spa in the South West. Join us in creating unforgettable experiences for our guests while enjoying staff discounts and incentives that enhance your career in this beautiful coastal location.
Contact Detail:
St Michaels Hotel & Spa Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Brand Therapist in Cornwall
✨Tip Number 1
Get to know the spa and its vibe! Before your interview, spend some time researching St Michael’s Hotel and Spa. Familiarise yourself with their treatments, ethos, and what makes them stand out. This will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your leadership pitch! As a Head Therapist, you'll need to demonstrate your ability to lead and inspire a team. Think of examples from your past experiences where you've successfully managed a team or improved service standards. Be ready to share these stories during your chat!
✨Tip Number 3
Show off your passion for wellness! In your interview, make sure to express your enthusiasm for beauty therapy and luxury service. Talk about what wellness means to you and how you can contribute to creating an exceptional guest experience at the spa.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to Jo Smith, the Spa Manager. It’s a great way to reiterate your interest in the role and leave a positive impression. Plus, it shows that you’re proactive and professional!
We think you need these skills to ace Brand Therapist in Cornwall
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for wellness and luxury service shine through. We want to see how excited you are about the role and what makes you a perfect fit for our award-winning spa team!
Tailor Your CV:Make sure your CV highlights your relevant experience in beauty therapy and leadership. We love seeing specific examples of how you've led teams or delivered exceptional guest experiences in your previous roles.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you're the one! Share your journey in the spa industry, your qualifications, and how you plan to contribute to our team's success. Keep it engaging and personal!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at St Michaels Hotel & Spa
✨Know Your Treatments Inside Out
Make sure you’re well-versed in the treatments offered at the spa. Be ready to discuss your experience with various massage and facial techniques, as well as how you ensure high standards in treatment delivery.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight your ability to support and develop therapists, and how you’ve handled challenges in a supervisory role.
✨Demonstrate Your Guest-Focused Approach
Think of specific instances where you’ve gone above and beyond for guests. Discuss how you handle feedback and ensure a luxury experience, as this is crucial for the role.
✨Be Ready to Talk Retail Performance
Since driving retail sales is part of the job, come prepared with ideas on how to boost retail performance. Share any past successes in upselling treatments or products to guests.
