At a Glance
- Tasks: Lead a passionate team of spa therapists and deliver exceptional guest experiences.
- Company: Join the award-winning St Michael’s Hotel and Spa with a friendly, supportive culture.
- Benefits: Enjoy a competitive salary, commission incentives, staff discounts, and ongoing training.
- Other info: Flexible hours with opportunities for growth in a dynamic team.
- Why this job: Be part of a luxury spa environment and help shape its future success.
- Qualifications: NVQ Level 3 Beauty Therapy and previous spa experience required.
The predicted salary is between 31200 - 31200 € per year.
It couldn't be a better time to join the team at the St Michael’s Hotel and Spa! We are currently recruiting for a Head Therapist to lead our award-winning, friendly Spa therapists’ team. Our Spa forms a significant sector of our business attracting both hotel guests and a core following of local users. We are looking for a passionate and experienced Head Therapist to lead our spa treatment team and deliver exceptional guest experiences. This is a hands-on leadership role responsible for maintaining treatment standards, supporting therapist development, driving retail performance, and ensuring the smooth day-to-day operation of the spa.
The ideal candidate will be confident in leading a team, highly organised, commercially aware, and committed to creating a luxury spa environment for both guests and colleagues. Recently winning Best Spa in the South West in the Good Spa Guide awards, and holding a 5 Bubble Luxury rating, the opportunity to help grow and develop the Spa is here.
Responsibilities- Lead and support the therapist team on a daily basis
- Deliver high-quality treatments to an exceptional standard
- Ensure treatment protocols and spa standards are consistently followed
- Support training, coaching, and development of therapists
- Monitor treatment room presentation, cleanliness, and stock levels
- Drive retail sales and treatment upgrades
- Handle guest feedback professionally and efficiently
- Assist with rota management and operational organisation
- Maintain health & safety, hygiene, and compliance standards
- Support the Spa Manager with overall spa performance and operations
- NVQ Level 3 Beauty Therapy qualification (or equivalent)
- Previous spa experience essential
- Senior therapist or supervisory experience preferred
- Strong massage and facial treatment experience
- Excellent communication and leadership skills
- Professional, reliable, and guest-focused
- Passion for wellness, hospitality, and luxury service
- Flexible to work weekends, evenings, and busy periods when required
- Competitive salary of £31,200
- Commission and retail incentives
- Staff discounts and spa benefits
- Ongoing training and development
- Supportive team environment
- Full-time
- Weekend availability required
- Day shifts including bank holidays are required
- Spa Therapist: 2-3 years (preferred)
- Leadership or Senior Therapist experience: 1-2 years (preferred)
- NVQ Level 3 Beauty Therapy (required)
If you think you are the right person for this role please apply to Jo Smith, Spa Manager with CV and covering letter. Request for full Job Description can be emailed to.
Locations
Head Therapist in Cornwall, Falmouth employer: St Michaels Hotel & Spa
St Michael’s Hotel and Spa is an exceptional employer, offering a vibrant and supportive work culture where your passion for wellness and luxury service can truly shine. As the Head Therapist, you will not only lead a talented team in a recently awarded Best Spa in the South West but also benefit from ongoing training, competitive salary, and generous staff discounts, all while contributing to an environment that prioritises both guest satisfaction and employee growth.
Contact Detail:
St Michaels Hotel & Spa Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Head Therapist in Cornwall, Falmouth
✨Tip Number 1
Get to know the spa's vibe! Before your interview, pop by the St Michael’s Hotel and Spa if you can. Check out the atmosphere, chat with some staff, and get a feel for what makes their spa special. This will help you tailor your approach and show that you're genuinely interested.
✨Tip Number 2
Show off your leadership skills! When you’re in the interview, share specific examples of how you've led a team or improved service standards in your previous roles. We want to see that you can inspire and develop others while maintaining high treatment quality.
✨Tip Number 3
Be ready to discuss retail performance! Since driving sales is part of the role, come prepared with ideas on how to boost retail sales and treatment upgrades. We love candidates who can think commercially and bring fresh ideas to the table.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to Jo Smith, the Spa Manager. It shows your enthusiasm for the role and keeps you on their radar. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Head Therapist in Cornwall, Falmouth
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for wellness and luxury service shine through. We want to see how excited you are about leading a team and creating exceptional guest experiences!
Tailor Your CV:Make sure your CV highlights your relevant experience in spa therapy and leadership. We love seeing specific examples of how you've supported teams or improved treatment standards in your previous roles.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you're the perfect fit for the Head Therapist role. Share your vision for the spa and how you plan to drive retail performance while maintaining high treatment standards.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at St Michael’s Hotel and Spa!
How to prepare for a job interview at St Michaels Hotel & Spa
✨Know Your Treatments Inside Out
Make sure you’re well-versed in the treatments offered at the spa. Be prepared to discuss your experience with various massage and facial techniques, as well as how you ensure high standards are maintained. This shows your passion and expertise, which is crucial for a Head Therapist role.
✨Showcase Your Leadership Skills
Since this role involves leading a team, think of examples where you've successfully managed or supported a team in the past. Highlight your communication style and how you motivate others, as this will demonstrate your capability to lead the therapist team effectively.
✨Be Ready to Discuss Guest Experience
Prepare to talk about how you handle guest feedback and ensure exceptional experiences. Share specific instances where you’ve turned a negative situation into a positive one, showcasing your commitment to guest satisfaction and luxury service.
✨Understand the Business Side
Familiarise yourself with retail performance and how it ties into the spa's success. Be ready to discuss strategies you’ve used to drive sales or improve treatment upgrades, as this will show that you’re commercially aware and can contribute to the spa’s growth.
