At a Glance
- Tasks: Lead a passionate team of spa therapists and deliver exceptional guest experiences.
- Company: Join the award-winning St Michael’s Hotel and Spa with a friendly, supportive culture.
- Benefits: Enjoy a competitive salary, commission incentives, staff discounts, and ongoing training.
- Other info: Flexible hours with excellent career growth opportunities in a dynamic team.
- Why this job: Be part of a luxury spa environment and make a real impact on guest satisfaction.
- Qualifications: NVQ Level 3 Beauty Therapy and previous spa experience required.
The predicted salary is between 31200 - 31200 £ per year.
It couldn't be a better time to join the team at the St Michael’s Hotel and Spa! We are currently recruiting for a Head Therapist to lead our award-winning, friendly Spa therapists’ team. Our Spa forms a significant sector of our business attracting both hotel guests and a core following of local users. We are looking for a passionate and experienced Head Therapist to lead our spa treatment team and deliver exceptional guest experiences. This is a hands-on leadership role responsible for maintaining treatment standards, supporting therapist development, driving retail performance, and ensuring the smooth day-to-day operation of the spa.
The ideal candidate will be confident in leading a team, highly organised, commercially aware, and committed to creating a luxury spa environment for both guests and colleagues. Recently winning Best Spa in the South West in the Good Spa Guide awards, and holding a 5 Bubble Luxury rating, the opportunity to help grow and develop the Spa is here.
Responsibilities- Lead and support the therapist team on a daily basis
- Deliver high-quality treatments to an exceptional standard
- Ensure treatment protocols and spa standards are consistently followed
- Support training, coaching, and development of therapists
- Monitor treatment room presentation, cleanliness, and stock levels
- Drive retail sales and treatment upgrades
- Handle guest feedback professionally and efficiently
- Assist with rota management and operational organisation
- Maintain health & safety, hygiene, and compliance standards
- Support the Spa Manager with overall spa performance and operations
- NVQ Level 3 Beauty Therapy qualification (or equivalent)
- Previous spa experience essential
- Senior therapist or supervisory experience preferred
- Strong massage and facial treatment experience
- Excellent communication and leadership skills
- Professional, reliable, and guest-focused
- Passion for wellness, hospitality, and luxury service
- Flexible to work weekends, evenings, and busy periods when required
- Competitive salary of £31,200
- Commission and retail incentives
- Staff discounts and spa benefits
- Ongoing training and development
- Supportive team environment
- Full-time
- Weekend availability required
- Day shifts including bank holidays are required
- Spa Therapist: 2-3 years (preferred)
- Leadership or Senior Therapist experience: 1-2 years (preferred)
- NVQ Level 3 Beauty Therapy (required)
If you think you are the right person for this role please apply to Jo Smith, Spa Manager with CV and covering letter.
Brand Therapist employer: St Michaels Hotel & Spa
St Michael’s Hotel and Spa is an exceptional employer, offering a vibrant and supportive work culture where your passion for wellness and luxury service can truly shine. With competitive salaries, commission incentives, and ongoing training opportunities, you will be empowered to grow both personally and professionally while leading a talented team in a beautifully awarded spa environment. Join us in creating unforgettable guest experiences in a location renowned for its stunning surroundings and community engagement.
Contact Details:
St Michaels Hotel & Spa Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Brand Therapist
✨Tip Number 1
Get to know the spa's vibe! Before your interview, spend some time researching St Michael’s Hotel and Spa. Understand their values, treatments, and what makes them stand out. This will help you tailor your conversation and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership pitch! As a Head Therapist, you'll need to demonstrate your ability to lead and inspire a team. Think of examples from your past experiences where you've successfully managed a team or improved service standards. Be ready to share these stories during your chat!
✨Tip Number 3
Show off your passion for wellness! During your interview, express your enthusiasm for beauty therapy and luxury service. Talk about your favourite treatments and how you keep up with industry trends. This will help you connect with the interviewers and show that you're the right fit for their spa environment.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions ready about the spa's future plans or team dynamics. This shows that you're not just interested in the role, but also in contributing to the spa's success. And remember, apply through our website for a smoother process!
We think you need these skills to ace Brand Therapist
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the spa industry shine through! We want to see your love for wellness and luxury service, so share why you're excited about this role and how you can contribute to our award-winning team.
Tailor Your CV:Make sure your CV is tailored to highlight your relevant experience in beauty therapy and leadership. We’re looking for someone with a strong background, so don’t be shy about showcasing your skills and achievements that align with the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us your story! Use it to explain why you’re the perfect fit for the Head Therapist role. Mention specific experiences that demonstrate your ability to lead a team and deliver exceptional guest experiences.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss any important updates from us. Plus, it shows you’re keen on joining our fantastic team!
How to prepare for a job interview at St Michaels Hotel & Spa
✨Know Your Treatments Inside Out
Make sure you’re well-versed in the treatments offered at the spa. Be prepared to discuss your experience with various massage and facial techniques, as well as how you ensure high standards in treatment delivery.
✨Showcase Your Leadership Skills
Since this role involves leading a team, think of examples where you've successfully managed or trained others. Highlight your ability to motivate and support your colleagues, as well as how you handle feedback from guests.
✨Demonstrate Your Passion for Wellness
Express your enthusiasm for the wellness industry and luxury service. Share any personal experiences or philosophies that align with creating a top-notch spa environment, which will resonate with the interviewers.
✨Prepare Questions About Spa Operations
Have insightful questions ready about the spa's operations, such as how they maintain their high standards or drive retail performance. This shows your genuine interest in contributing to the spa's success and growth.
