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- Tasks: Lead Front of House teams to create exceptional experiences for patients and visitors.
- Company: St Michaels Hospice, a compassionate and supportive environment.
- Benefits: Generous annual leave, pension options, and employee assistance programme.
- Other info: Join a friendly team with opportunities for personal and professional growth.
- Why this job: Make a meaningful difference every day in a warm and welcoming setting.
- Qualifications: Leadership skills and a passion for customer service in sensitive situations.
The predicted salary is between 30000 - 40000 £ per year.
Are you a compassionate, people focused leader with a passion for creating exceptional experiences? St Michaels Hospice is seeking a Patient and Visitor Services Manager to lead our Front of House teams and ensure every person who walks through our doors feels welcomed, supported and cared for.
Main duties of the job:
- Oversee Reception, Housekeeping, the Coffee Shop, hospitality services and the Arthur Easton Centre, ensuring consistently high standards across all public-facing areas.
- Shape the complete visitor journey from arrival to departure, creating an environment that is warm, safe and aligned with Hospice values.
- Provide inspiring leadership to employees and volunteers, champion excellent customer service, and support teams to work confidently in emotionally sensitive situations.
- Lead essential operational processes, working collaboratively with clinical, estates and facilities and fundraising teams to support our wider charitable activities.
If you are proactive, calm under pressure, and driven to deliver exceptional service, we would love to hear from you. Join us in making a meaningful difference every day.
About us: At St Michaels Hospice we offer a friendly, team orientated work environment, a good pension scheme with the option to continue any existing NHS pension scheme membership, an Employee Assistance Programme (Benenden Healthcare), up to 33 days annual leave plus.
Patient and Visitor Services Manager employer: St Michael's Hospice (Hastings & Rother)
Contact Detail:
St Michael's Hospice (Hastings & Rother) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient and Visitor Services Manager
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those connected to hospices. A friendly chat can lead to insider info about job openings or even a recommendation.
✨Tip Number 2
Show your passion during interviews! When you get that chance to chat with the hiring team, let your enthusiasm for creating exceptional experiences shine through. Share stories that highlight your leadership and customer service skills.
✨Tip Number 3
Research St Michaels Hospice thoroughly! Understand their values and mission, and think about how your experience aligns with their goals. This will help you tailor your responses and show you're genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining us at St Michaels Hospice and making a meaningful difference every day.
We think you need these skills to ace Patient and Visitor Services Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for creating exceptional experiences shine through. We want to see how your compassion and people-focused approach align with our values at St Michaels Hospice.
Tailor Your Application: Make sure to tailor your application specifically for the Patient and Visitor Services Manager role. Highlight your relevant experience in leading teams and delivering outstanding customer service, as this is key to what we’re looking for.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that get straight to the heart of your qualifications and experiences, so avoid unnecessary fluff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity to make a meaningful difference every day.
How to prepare for a job interview at St Michael's Hospice (Hastings & Rother)
✨Know the Values
Before your interview, take some time to understand the core values of St Michaels Hospice. This role is all about creating exceptional experiences, so be ready to discuss how your personal values align with theirs and how you can contribute to a warm and welcoming environment.
✨Showcase Your Leadership Skills
As a Patient and Visitor Services Manager, you'll need to inspire and lead teams. Prepare examples from your past experiences where you've successfully led a team, especially in emotionally sensitive situations. Highlight your ability to maintain high standards while supporting your team.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills in real-life scenarios. Think about times when you had to handle difficult situations or improve service quality. Be ready to explain your thought process and the outcomes of your actions.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions prepared. This shows your genuine interest in the role and the organisation. You might ask about their approach to continuous improvement or how they support staff in delivering exceptional customer service.