At a Glance
- Tasks: Support resort operations and ensure guest satisfaction during night shifts.
- Company: A vibrant resort focused on exceptional guest experiences.
- Benefits: Flexible hours, competitive pay, and a fun work environment.
- Other info: Great opportunity for career growth in hospitality.
- Why this job: Join a dynamic team and make a difference in guests' nights.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
The main purpose of the Night Receptionist role is to support the Resort Operations Manager with the smooth running of the resort from 9pm to 7am daily. This is a hands-on role requiring some general Night Porter duties as well as some Supervisor activities.
Key Responsibilities
- Maintain a professional and high-quality service-oriented environment at all times.
- Provide the highest quality of guest service standard with the aim to exceed expectations at all times, whether by operations or administration.
- Focus and manage front of house, our guest requirements and fulfil the necessary administrative duties.
- Ensure the hotel and its guests are safe and secure through the night hours.
- Be visible and accessible, showing a presence throughout the hotel interacting with guests and staff alike.
- Act professionally for the hotel, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.
Key Performance Indicators
- Reception Standards: Arrivals are checked in correctly, allocated a room and sent to their room without delay. Check-in procedures are strictly adhered to and the correct address and charge out details are obtained from each guest. Reservations are taken correctly and courteously. Effective liaison between reservations and front office staff with other departments (e.g. housekeeping). Any enquiries, messages are dealt with courteously and efficiently. All Front of House areas are clean and tidy at all times, including back of house. On check-out, correct processes and procedures are followed.
- Food & Beverage Standards: Ensure all charges are correctly entered on the guest's bill and that this is up to date at all times. Use checklist to ensure the restaurant is ready for F&B staff by 6am. Clearing and setting up conference/function rooms as per standard. Basic food preparation and delivery of room service to guests. Assist F&B staff after hours and in line with company policies.
- Public Area Cleaning Standards: Hotel Reception Area – floor vacuumed and mopped daily. H&F Reception Area – stairs and floor are vacuumed and mopped daily. Toilets (Hotel reception, H&F reception, Nicklaus bar – toilet, urinals and sinks cleaned as per standard, dust and polish surface areas, floors mopped. Nicklaus Bar Hallway – vacuumed daily. External – check outside tables are clean and ashtrays are cleaned out, any glasses etc cleaned away. Including all entrance ways, hotel reception, hotel entrance etc.
- Maintenance Standards: Report any issues regarding the maintenance reporting app.
- Security, Health & Safety, Policy & Procedures: Compliant in the following resort procedures; conducting and managing evacuations of the whole hotel/cottages should the alarm sound during the night. Resort walk rounds throughout the night ensuring security and fire safety, addressing and/or reporting any issues or shortfalls in standards. Report any suspicious persons, activities and/or hazardous conditions to the ROM. Ensure that company and statutory hygiene standards are maintained in all areas. Be fully conversant with all statutory requirements within a food and beverage operation, that all licenses, including special licences, the conditions affecting the issues of a liquor licence are not jeopardised. Attend H&S training classes and fire evacuation drills when necessary.
Reporting
- Consistency in providing daily, weekly and monthly reporting as required. Using precise and effective language to communicate the most important KPIs and actions. Consistent use of professional language and style of writing.
Communication
- Build and maintain strong working relationships with all levels of staff and stakeholders. Work in liaison with resort departments as a team.
Night Receptionist in Saltash employer: St Mellion Estate
As a Night Receptionist at our resort, you will be part of a dynamic team dedicated to providing exceptional guest experiences in a vibrant and supportive work environment. We prioritise employee growth through ongoing training and development opportunities, ensuring that you can advance your career while enjoying the unique benefits of working in a beautiful resort setting. Our commitment to a high-quality service culture means you'll be empowered to make a real difference in our guests' stays, all while enjoying the camaraderie of a close-knit team.
StudySmarter Expert Advice🤫
We think this is how you could land Night Receptionist in Saltash
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like St Mellion Estate. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to St Mellion Estate
Don't be shy about reaching out to St Mellion Estate directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Receptionist in Saltash
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about St Mellion Estate and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at St Mellion Estate
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
