General Practice Assistant in Windermere

The post holder will be responsible for undertaking a wide range of administrative and clinical duties. To participate in the smooth running of the practice, provide support to the whole multidisciplinary team ensuring:

• The delivery of an efficient, friendly accessible and confidential service to patients and visitors
• The provision of an efficient and comprehensive support system for clinical sessions
• To engage in effective and efficient workflow of information to clinical and non-clinical staff

Main duties of the job

• Processing documents, and prioritising in terms of actions for the GP
• Extracting relevant information from clinical letters which require coding
• Signposting to other organisations if appropriate
• Actioning patient correspondence received
• New patient registrations, GP2GP and temporary patient correspondence
• Processing referrals
• Promoting the practice on our Social Media platforms of Twitter and Facebook
• Summarising of new patient records
• Completing of forms and subject access requests
• Other administrative work
• To cover reception as and when required

• Assessing home blood pressure readings
• Urinalysis
• To arrange appointments for patients who require annual reviews
• Supporting our immunisation programme
• ECGs
• Chaperoning NHS Health Checks & Holistic assessments
• To chaperone for GPs undertaking procedures

• Well-developed communication and interpersonal skills
• Ability to deal with members of the public in a courteous and understanding manner
• Ability to cope under pressure
• Ability to use own judgement, resourcefulness and common sense in response to patients enquiries and requests
• Effective time management
• Ability to work as part of a team and on their own
• Be flexible in an environment where the workload is constantly changing and varied
• Effective keyboard skills and good spelling
• An understanding, acceptance and adherence to the need for strict confidentiality

While seeking treatment, patients entrust with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy.

The post-holder will support the equality, diversity and rights of patients, carers and colleagues.

The post-holder will participate in any training programme implemented by the Practice as part of this employment.

The post-holder will strive to maintain quality within the Practice.

The post-holder should recognise the importance of effective communication within the team.

The post-holder will adhere to Practice policies, protocols, and procedures.

The requirements of the post regarding skills, knowledge and experience are:

• Well-developed communication and interpersonal skills
• Ability to deal with members of the public in a courteous and understanding manner
• Ability to cope under pressure
• Ability to use own judgement, resourcefulness and common sense in response to patients enquiries and requests
• Effective time management
• Ability to work as part of a team and on their own
• Be flexible in an environment where the workload is constantly changing and varied
• Effective keyboard skills and good spelling
• An understanding, acceptance and adherence to the need for strict confidentiality
• Experience of working in the NHS
• Experience of working in Primary Care

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.