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- Tasks: Provide friendly IT support to staff and volunteers, ensuring smooth digital operations.
- Company: Join a compassionate team in Ulverston dedicated to making a difference.
- Benefits: Part-time role with competitive pay and a supportive work environment.
- Other info: Exciting opportunity to grow in a hands-on, dynamic role.
- Why this job: Be the go-to tech person and help others focus on care.
- Qualifications: IT knowledge, problem-solving skills, and a passion for helping people.
The predicted salary is between 30000 - 30000 £ per year.
Location: Ulverston, Cumbria
Salary: Part‑time £30,000 pro rata (£15.60 per hour)
Hours: 22.5 per week, spread over 3 days
About the Role
We are looking for a knowledgeable IT professional with a passion for helping people to join our team in Ulverston as a friendly, hands‑on Digital Support Technician. This brand‑new, on‑site role is designed to support staff and volunteers so they can focus on providing compassionate care. As our first dedicated, on‑site Digital Support Technician, you will be the friendly face of IT, bridging the gap between our team and the external Managed Service Provider.
Key Responsibilities
- Provide technical support to staff and volunteers, ensuring smooth operation of digital systems.
- Act as the initial point of contact for IT queries and troubleshoot issues promptly.
- Coordinate with the Managed Service Provider to resolve more complex technical problems.
- Maintain an approachable, service‑oriented attitude, fostering a positive working environment.
Qualifications
- Solid foundation in IT, with experience in troubleshooting and support.
- Proactive, can‑do attitude and natural problem‑solving skills.
- Strong communication and interpersonal skills, with an eagerness to help others.
Digital Support Technician in Ulverston employer: St. Mary's Hospice
Contact Detail:
St. Mary's Hospice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Support Technician in Ulverston
✨Tip Number 1
Network like a pro! Reach out to people in your field, attend local meetups, or join online forums. The more connections we make, the better our chances of landing that Digital Support Technician role.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects and troubleshooting successes. This gives us a chance to demonstrate our hands-on experience and problem-solving abilities.
✨Tip Number 3
Prepare for interviews by practising common questions related to IT support. We should also be ready to discuss how we can maintain a positive working environment and help staff and volunteers with their tech needs.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team as a Digital Support Technician.
We think you need these skills to ace Digital Support Technician in Ulverston
Some tips for your application 🫡
Show Your Passion for IT: When writing your application, let us see your enthusiasm for technology and helping others. Share any relevant experiences that highlight your passion for IT support and how you've made a difference in previous roles.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Digital Support Technician role. Highlight your troubleshooting skills and any experience you have with digital systems, as this will show us you're the right fit for our team.
Be Personable: Since this role is all about being the friendly face of IT, don’t hesitate to showcase your interpersonal skills in your application. We want to know how you connect with people and create a positive environment, so share examples of your communication style.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at St. Mary's Hospice
✨Know Your Tech Inside Out
Make sure you brush up on your IT knowledge, especially troubleshooting techniques. Familiarise yourself with common digital systems and tools that the company might use, so you can confidently discuss how you would support staff and volunteers.
✨Show Off Your People Skills
As a Digital Support Technician, you'll be the friendly face of IT. Prepare examples of how you've helped others in the past, showcasing your communication and interpersonal skills. Think about times when you turned a frustrating tech issue into a positive experience for someone.
✨Be Ready to Problem-Solve
Expect to face some hypothetical scenarios during the interview. Practice thinking on your feet by working through potential IT issues they might present. Show them your proactive, can-do attitude by explaining how you would approach these challenges.
✨Research the Company Culture
Understanding the company's values and mission is key. Look into their approach to compassionate care and how technology supports that. This will help you align your answers with their ethos and demonstrate that you're not just a tech whiz, but also a great fit for their team.