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- Tasks: Provide on-site digital support and improve technology use in a caring environment.
- Company: St Mary's Hospice, dedicated to excellent care through reliable technology.
- Benefits: Mentorship, skill development, and a supportive team atmosphere.
- Other info: Opportunity for growth with dedicated mentoring from a digital advisor.
- Why this job: Make a real difference by helping others navigate technology in a compassionate setting.
- Qualifications: Basic IT skills, eagerness to learn, and a caring attitude.
The predicted salary is between 25000 - 30000 £ per year.
This is the first dedicated on-site digital support role at St Mary's Hospice, created because we recognise that excellent care depends on reliable, accessible technology. We are in the early stages of delivering a digital strategy that will see us migrate to Microsoft 365 by November 2026, strengthen our cyber security posture, improve clinical system reliability, and reduce the day-to-day friction that takes time away from caring.
We work alongside an external Managed Service Provider (MSP) for core infrastructure and have access to specialist digital strategy guidance. What we are missing is someone here on the ground, part of the team who can be the friendly, knowledgeable first point of contact for all things digital. This is a growth role.
We are looking for someone with a solid foundation of IT skills, a genuine curiosity to learn, and the kind of attitude that means they will roll up their sleeves and help wherever they can. You do not need to be a seasoned expert. You need to be reliable, thoughtful, keen to develop, and comfortable working in a caring environment where the people around you may not be technically confident.
You will be mentored and supported, with dedicated time from a specialist digital advisor (two days per month on-site initially) to help you build your skills, your confidence, and your understanding of how technology and care fit together.
Main duties of the job include communication. You will be working with people from across the hospice who have very different levels of confidence with technology, often in busy or emotionally demanding situations. Being able to listen carefully, explain things clearly, adapt your approach, and build trust with colleagues is just as important as technical ability. You will not be expected to succeed in isolation. You will be supported by an external MSP and a specialist digital advisor, with dedicated mentoring time to help you build your skills.
Digital Support Technician employer: St. Mary's Hospice
Contact Detail:
St. Mary's Hospice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Support Technician
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. The more people you know, the better your chances of landing that Digital Support Technician role.
✨Tip Number 2
Show off your skills! If you’ve got any relevant projects or experiences, don’t hesitate to share them during interviews. We want to see how you can roll up your sleeves and contribute to the team at St Mary's Hospice.
✨Tip Number 3
Practice your communication skills! Since this role involves working with folks who might not be tech-savvy, being able to explain things clearly is key. Try role-playing scenarios with friends to build your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Digital Support Technician
Some tips for your application 🫡
Show Your Curiosity: Let us see your genuine interest in technology and learning. Share examples of how you've tackled new challenges or picked up new skills. We love a curious mind!
Communicate Clearly: Since communication is key in this role, make sure your application reflects your ability to explain things simply. Use straightforward language and avoid jargon to show you can connect with everyone.
Highlight Team Spirit: We’re looking for someone who’s a team player! Mention any experiences where you’ve collaborated with others or supported colleagues, especially in busy or challenging situations.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at St Mary's Hospice.
How to prepare for a job interview at St. Mary's Hospice
✨Know Your Tech Basics
Brush up on your IT skills before the interview. Familiarise yourself with Microsoft 365 and any relevant digital tools mentioned in the job description. Being able to discuss these confidently will show that you're ready to hit the ground running.
✨Show Your People Skills
Since communication is key in this role, prepare examples of how you've helped others with tech issues in the past. Think about times when you had to explain something complex in a simple way, especially to those who might not be tech-savvy.
✨Demonstrate Your Curiosity
Express your eagerness to learn and grow in the role. Share any experiences where you've taken the initiative to learn new technologies or improve your skills. This will highlight your genuine interest in the position and your commitment to personal development.
✨Be Ready for Scenario Questions
Expect questions that assess how you'd handle real-life situations at the hospice. Prepare for scenarios where you might need to support a colleague under pressure or explain a technical issue in a caring environment. Practising these responses can help you feel more confident.