Commissioning Manager Complex Care in Kingston upon Hull

Location: Hull

Job Type: Permanent, Full-time

Join St Mary’s Care Group – Make Every Day Matter. At St Mary’s Care Group, we believe great care is about more than meeting needs. It’s about creating an environment that helps people feel truly at home, living life to the fullest and enjoying new experiences. Our approach is rooted in dignity, respect and personalised care, placing residents’ wellbeing, independence and choices at the heart of everything we do. Located in Hull, this will be 41 beds over 2 units supporting complex care and nursing. We know that it’s the small, meaningful moments that make a big difference to everyday life, helping residents and families feel supported. If you share our passion for kindness, respect and making every day matter, St Mary Mary's is a place where you can truly make a difference.

Main duties of the job:

• As a Commissioning Home Manager, you will be responsible for driving the occupancy growth of the care home, recruiting and developing a brand-new team to deliver the best quality person-centred care in a state-of-the-art new build care home.
• You will work closely with our support team to introduce the home into the wider community and welcome new residents.
• This is a fantastic opportunity to set the foundations of an outstanding care home and successfully drive it through its first inspection.

About You:

• As a Commissioning Home Manager, you will have inspirational leadership skills with a passion for person-centred care.
• Successful track record of developing and motivating teams to deliver outstanding personalised care through continuous improvement.
• Experience of managing/opening a new build.
• Community engagement and marketing a home to drive occupancy.
• Experience of managing a luxury care home with a high percentage of privately funded residents.
• A successful track record of developing and motivating teams to deliver outstanding care.
• Excellent organisational and management skills.
• A strong understanding of safeguarding, CQC and compliance guidelines.

In short, your proven track record of marketing and business skills within the care sector, running a commercially successful, Good or Outstanding rated care home will be complemented by your blend of compassion and resilience.

Main Responsibilities:

• To manage the day-to-day running of all aspects of the home including; the standards and quality of care, recruitment, training, communication with the team, the premises of the home and financial matters associated with the home.
• To recognise and assess individuals’ needs, involving relevant professional agencies and relatives where needed, in order to formulate personalised care plans for each individual.
• To ensure the highest level of personal care and attention is delivered to residents following individual care plans carefully and ensuring all contact is polite, friendly, warm and supportive.
• Responsible for understanding and complying with statutory and legal requirements relevant throughout the home, including HACCP, COSHH, Health and Safety, all aspects of the Care Standards Act to maintain a safe environment throughout the home.
• To monitor the effective running of the home ensuring all legislation and regulations concerning environmental health, infection control, building control, planning and health and safety are met and all risk assessments are regularly carried out (including fire checks) to meet the high standards expected in the home.
• To be an active and encouraging Manager, establish and maintain effective means of communication and good relationships with residents, relatives, employees in the home along with others externally such as professionals in the caring environment, outside suppliers, agencies.
• Oversee and ensure residents are supported with their personal financial arrangements, maintaining confidentiality of all information, and that any financial transaction is recorded and treated with the utmost honesty.
• To deal with all staffing requirements, responsible for the recruitment of suitable employees in line with the Company’s Recruitment policy.
• Ensuring staff effective inductions and Care Certificate standards take place, the training needs for all the team are identified and met.
• To carry out regular supervisions, assessments, lead team meetings, ensuring a friendly and supportive caring environment.
• Responsible for the marketing, promotion and sales within the Home.
• To manage all prospective/potential residents for the home including; providing relevant information, guided tours, assessing potential/new residents and negotiating appropriate fees.
• Welcome new residents, complete appropriate records and paperwork and ensure adequate arrangements are made for every resident.