Head Housekeeper
Luxury isn't created by grand gestures alone. It's created by the standards people uphold every single day
Location: Bowburn Manor, Durham
Hours: Full Time
Contract: Permanent
Salary: Competitive
Help Us Create a Home Residents Are Proud to Call Their Own
Bowburn Manor is preparing to open its doors as Durham's newest luxury care home, and we're looking for an experienced and passionate Head Housekeeper to join our founding team.
As part of the trusted St Mary's Care Group, we're creating far more than a beautiful building. We're creating a warm, welcoming home where residents can enjoy comfort, dignity and the highest quality of life.
First impressions matter.
The beautifully presented lounge.
The sparkling windows.
The fresh, welcoming resident rooms.
The little details that make residents feel comfortable and families feel reassured.
As our Head Housekeeper, you'll play a pivotal role in creating and maintaining those standards from day one.
This is a fantastic opportunity for someone who takes pride in their work, enjoys leading people and understands that exceptional housekeeping is a vital part of exceptional care.
The Opportunity
As Head Housekeeper, you will lead and support a small housekeeping and laundry team, ensuring Bowburn Manor consistently delivers the high standards expected within a luxury care environment.
You'll combine hands on housekeeping with leadership responsibilities, helping to create systems, routines and quality standards that ensure every area of the home remains safe, clean, welcoming and beautifully presented.
Working closely with the Home Manager, you'll help establish a culture where attention to detail, teamwork and pride in our environment become part of everyday life.
What You'll Be Doing
Leading Your Team
Support, supervise and motivate a small team of Housekeepers and Laundry Assistants, creating a positive and supportive working environment.
Managing Rotas and Workloads
Prepare housekeeping schedules and allocate tasks effectively to ensure all areas of the home maintain exceptional standards.
Setting the Standard
Lead by example through hands on housekeeping, ensuring residents' bedrooms, communal areas and facilities are maintained to the highest level.
Quality Auditing
Carry out regular inspections and quality checks across the home, identifying opportunities for improvement and ensuring standards remain consistently high.
Supporting Recruitment and Development
Assist with interviews, onboarding, training, supervisions and annual appraisals for housekeeping team members.
Maintaining Stock and Budgets
Monitor and order housekeeping supplies, conduct stock checks and support effective budget management.
Supporting Safety and Compliance
Ensure adherence to COSHH, infection prevention, health and safety requirements and company policies.
Working with the Wider Team
Build positive relationships with residents, families and colleagues, contributing to the warm and welcoming culture of Bowburn Manor.
What We're Looking For
We're looking for someone who combines excellent housekeeping standards with strong leadership skills.
You will ideally have:
- Previous experience in housekeeping, hospitality, domestic services or facilities management.
- Experience supervising, leading or coordinating a team.
- Excellent attention to detail and organisational skills.
- Knowledge of cleaning standards, infection prevention and COSHH procedures.
- The ability to plan workloads and manage priorities effectively.
- Strong communication and people management skills.
- A positive, proactive and supportive approach.
Most importantly, you'll be someone who takes genuine pride in creating beautiful environments and supporting others to achieve high standards.
Why Join Bowburn Manor?
Be Part of Our Opening Team
Play a key role in shaping the standards, culture and success of a brand new luxury care home.
Lead and Develop a Team
Create a positive team environment where people can learn, grow and succeed together.
Make a Meaningful Difference
Your work will directly impact residents' comfort, wellbeing and quality of life.
Feel Valued
Join a supportive organisation that recognises the importance of every role within the home.
INDSMCS
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Head Housekeeper in North East employer: St Mary's Care Homes
St Mary's Care Homes is an exceptional employer, offering a unique opportunity to lead the launch of a new dementia care service in Acomb, York. With a strong focus on employee development and a supportive work culture, we empower our team to deliver outstanding care while fostering personal and professional growth. Join us to make a meaningful impact in the lives of residents and be part of a dedicated team committed to excellence in elderly care.
