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- Tasks: Support adults with mental health and substance misuse issues through care and activities.
- Company: Highwater House, a caring residential home with a supportive environment.
- Benefits: Comprehensive training, 31 days holiday, and access to 24/7 GP appointments.
- Other info: Permanent role with opportunities for progression and additional perks.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Empathy, strong organisational skills, and a caring attitude are essential.
The predicted salary is between 27274 - 29070 £ per year.
We are recruiting for a permanent Support Worker at Highwater House, a residential care home providing care for 22 adults with mental health and substance misuse issues.
Responsibilities
- Medication administration
- Care planning
- Escorting residents to appointments
- Planning and implementing activities
- Providing personal care
- Attending meetings with other professionals
Qualifications
- Empathy and support for clients with complex needs
- Strong time‑management and organisational skills
- Ability to work within a team
- Demonstrated caring, kind, empathic and patient attitudes, and knowledge of basic care principles
Work details
- 32 hours per week (Permanent)
- Shift work including evenings, weekends and sleep‑ins
- Salary range: £27,274–£29,070 per full‑time equivalent
- Sleep‑in rate: £44.54
Benefits
- Comprehensive in‑house training and progression opportunities, including apprenticeships, higher qualifications and career advancement
- Approximately 31 days holiday, plus an additional birthday holiday in the month of your birthday
- Employee Assistance Programme (EAP) with 24‑hour helpline and up to 10 counselling sessions per year (including CBT)
- Access to GP appointments 24/7, 365 days a year
- Salary sacrifice schemes for pension and tax benefits
- Non‑cash benefits such as bikes, technology, and discounted products and services (e.g., Blue Light card, wellbeing platform, pension scheme, life insurance)
Additional information
St Martins is committed to using the Psychologically Informed Environment (PIE) framework to inform and continuously develop the care and support we offer. We are not able to offer visa sponsorship for international applicants; all candidates must have the right to work in the UK at the time of application. For more information about the role, please contact Iain Boag, Head of Residential Care Services, on 01603 766627. Closing date: 15th May 2026.
Support Worker in Norwich employer: St Martins
Contact Detail:
St Martins Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Worker in Norwich
✨Tip Number 1
Get to know the company culture! Before your interview, check out Highwater House's website and social media. Understanding their values and approach will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your experiences and demonstrate your empathy and support skills, which are crucial for a Support Worker.
✨Tip Number 3
Show off your soft skills! During the interview, share specific examples of how you've used your time-management and organisational skills in past roles. This will highlight your ability to handle the responsibilities of a Support Worker.
✨Tip Number 4
Don’t forget to ask questions! Prepare thoughtful questions about the role and the team. This shows your enthusiasm and helps you gauge if Highwater House is the right fit for you. Plus, it’s a great way to make a lasting impression!
We think you need these skills to ace Support Worker in Norwich
Some tips for your application 🫡
Show Your Empathy: When writing your application, make sure to highlight your empathy and support for clients with complex needs. We want to see how you connect with others and demonstrate kindness in your approach.
Be Organised: Strong time-management and organisational skills are key for a Support Worker. Use your application to showcase any relevant experiences where you've successfully managed tasks or planned activities.
Team Player Vibes: We love a good team player! In your written application, mention any past experiences working within a team, especially in care settings. Show us how you contribute to a positive team dynamic.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and keep everything organised. Plus, it shows you’re keen on joining our team at Highwater House!
How to prepare for a job interview at St Martins
✨Know Your Stuff
Before the interview, make sure you understand the role of a Support Worker at Highwater House. Familiarise yourself with the responsibilities like medication administration and care planning. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Your Empathy
Since this role involves working with adults facing mental health and substance misuse issues, it's crucial to demonstrate your empathy. Prepare examples from your past experiences where you've shown kindness and support to individuals with complex needs. This will highlight your suitability for the role.
✨Team Player Vibes
The ability to work within a team is essential for this job. Think of instances where you've collaborated effectively with others, especially in challenging situations. Be ready to discuss how you can contribute positively to the team dynamic at Highwater House.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training opportunities or how the Psychologically Informed Environment (PIE) framework is implemented. This shows your enthusiasm for the role and your commitment to professional development.