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- Tasks: Sell and plan group events while ensuring top-notch customer service.
- Company: Join Morgans Originals, a collection of unique lifestyle hotels in London.
- Benefits: Enjoy perks like free dry cleaning, travel loans, and discounts across the Ennismore family.
- Why this job: Be part of a creative, rebellious culture with opportunities for professional growth.
- Qualifications: Experience in upscale venue sales and excellent communication skills required.
- Other info: Flexible hours and teamwork are essential; enjoy regular staff get-togethers!
The predicted salary is between 28800 - 43200 £ per year.
As the original lifestyle hotels,St Martins Lane London andSanderson London sit under theMorgans Originals brand, a collection of independent hotels sharing the same spirit. Equal parts glossy, surprising and rebellious, we balance a refined outlook with careful chaos.
Reporting into the Head of Groups & Events you will be responsible for selling and planning group and event business, fostering positive client relationships and ensuring budgets are exceeded for St Martins Lane London and Sanderson London.
In this role asGroups & Events Executive , you will:
- Ensure all enquires are dealt with quickly and with the highest level of customer service.
- Input all group & event enquiries into Delphi, adhering to data entry standards.
- Manage pre & post group and event billing and credit control in a timely manner.
- Attend pre & post event client meetings, event & group pipeline meetings, credit meetings and function sheet meetings as appropriate.
- Conduct imaginative and engaging client site inspections.
- Successfully convert and contract enquires, in order to exceed monthly, quarterly and yearly group & event budget.
To succeed in this role, youll need:
- Experience in an upscale or lifestyle venue sales and planning environment.
- Hot-desking across multiple properties is required.
- Excellent communication skills, with a strong attention to detail and the ability to thrive in a fast-paced environment.
- Efficient in using Microsoft office, Opera, Delphi, Cvent and other RFP platforms.
- Flexibility in working hours is required.
- Can work independently and collaboratively with others to foster teamwork.
At St Martins Lane and Sanderson, we are more than just hotelswe are lifestyle icons. As part of the Morgans Originals collection, youll be joining a global brand that celebrates creativity, individuality, and a touch of rebellion.
Alongside a competitive salary, we offer the following benefits:
- A dynamic and inclusive work environment.
- The opportunity to work in two prestigious hotels in the heart of London.
- Professional growth and development opportunities.
- Free Dry Cleaning/Uniform washing, to ensure youre ready with clean outfit for the next shift!
- Season ticket loan to help with the annual cost of travel
- Ride to work scheme, a loan of up to £5000 to help with the cost of a bike and equipment if you want to ride to work
- Access to the Accor Heartist loyalty scheme with up to 50% off hotel's around the world
- Guest Experience (A free night at St Martins Lane, Complementary Cocktail and Dinner and Breakfast the next morning) after passing probation so that you can experience what our guests do.
- Length of Service incentives (extra holidays) because who doesnt love extra holidays!
- Excellent discounts across the Ennismore family for you, ranging from discounted stays as well as a food & beverage discount at most of the Ennismore properties.
- Access to the Accor Heartist programme after passing probation!
- Code membership to enjoy the finest that hospitality has to offer.
- Regular Staff get-togethers (Summer party, Childrens Xmas Party, Department nights out) – we love to enjoy ourselves!
- Employee Assistance Programme – We've got your back, we work with a confidential service provider whom can offer support about anything whether it be medical, mental, legal or financial.
- Mental Health Champions Its ok to not be okay. We have a team of mental health champions who are here to help, whether it be having an initial conversation through to supporting you to get appropriate help.
- Lots of opportunity to progress and switch it up as part of a global family of brands.
- Eye care vouchers We are partnered with Specsavers, which means we can offer our screen using members of staff a voucher for a free eye test as well as a discount on a range of glasses.
Morgans Originals is rooted in iconic cultural legacy, with a collection of independent hotels all sharing the same free spirit. Each hotel, one of a kind, is brought together by a shared culture and community. No matter how big or small, a Morgans Original is always entertaining, celebrates a love for the glossy hey days, and the magic of a Friday night where time disappears.
AMRT1_UKCT
Groups & Events Executive employer: St Martins Lane
Contact Detail:
St Martins Lane Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Groups & Events Executive
✨Tip Number 1
Familiarize yourself with the unique offerings of St Martins Lane and Sanderson London. Understanding their brand identity and what sets them apart will help you connect with potential clients and tailor your pitches effectively.
✨Tip Number 2
Network within the hospitality industry, especially with professionals who have experience in upscale or lifestyle venues. Building relationships can lead to valuable insights and potential referrals that may help you land the role.
✨Tip Number 3
Get comfortable with the software mentioned in the job description, like Delphi and Opera. Familiarity with these tools will not only boost your confidence but also demonstrate your readiness to hit the ground running.
✨Tip Number 4
Showcase your ability to thrive in fast-paced environments by sharing specific examples from your past experiences. Highlighting your adaptability and teamwork skills will resonate well with the hiring team.
We think you need these skills to ace Groups & Events Executive
Some tips for your application 🫡
Understand the Brand: Familiarize yourself with Morgans Originals and their unique approach to hospitality. Highlight your understanding of their brand values and how you can contribute to their spirit in your application.
Tailor Your CV: Make sure your CV reflects relevant experience in upscale or lifestyle venues. Emphasize your skills in sales, event planning, and customer service, as these are crucial for the Groups & Events Executive role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your ability to foster client relationships. Mention specific examples of how you've exceeded budgets or successfully managed events in the past.
Highlight Technical Skills: Since proficiency in software like Delphi, Opera, and Cvent is important, make sure to mention your experience with these tools. Provide examples of how you've used them to enhance your work efficiency and client satisfaction.
How to prepare for a job interview at St Martins Lane
✨Showcase Your Customer Service Skills
As a Groups & Events Executive, exceptional customer service is key. Be prepared to share specific examples of how you've handled client inquiries and ensured satisfaction in previous roles.
✨Familiarize Yourself with Relevant Software
Since the role requires proficiency in tools like Delphi, Opera, and Cvent, make sure you can discuss your experience with these platforms. If you have any certifications or training, mention them!
✨Demonstrate Your Attention to Detail
Attention to detail is crucial in managing events and budgets. Prepare to discuss how you've successfully managed details in past projects, ensuring everything runs smoothly.
✨Emphasize Flexibility and Teamwork
This role requires flexibility in working hours and the ability to collaborate with others. Share examples of how you've adapted to changing situations and worked effectively within a team.
