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- Tasks: Join our vibrant team as a Food & Beverage Server, delivering exceptional service and creating memorable guest experiences.
- Company: Morgans Originals is a collection of unique lifestyle hotels known for their rebellious spirit and cultural legacy.
- Benefits: Enjoy meals on duty, free uniform cleaning, birthday leave, and discounts across our hotel family.
- Why this job: Be part of a fun, diverse team that values creativity, kindness, and making positive impacts every day.
- Qualifications: Previous experience in hospitality is a plus, but a can-do attitude and passion for food are essential.
- Other info: Opportunities for growth and regular staff events make this a fantastic place to kickstart your career.
As the original lifestyle hotels, St Martins Lane London and Sanderson London sit under the Morgans Originals brand, a collection of independent hotels sharing the same spirit. Equal parts glossy, surprising and rebellious, we balance a refined outlook with careful chaos.
No two days are alike as we provide unique experiences every day such as our Mad Hatters afternoon tea in the Sanderson courtyard or our signature cocktails in the Blind Spot at St Martins Lane, our speakeasy cocktail bar.
We have a fabulous opportunity to join St Martins Lane in our Food & Beverage team as a Food & Beverage Server on a full-time basis (40 hours a week). You will support the seamless running of the restaurant spaces by providing a highly efficient and effective service. You will be responsible for ensuring the quality, consistency and delivery of all food options whilst delivering an Engaging, Dynamic Guest Experience.
- Provide a friendly, courteous and professional service at all times.
- Greeting and acknowledging guests whilst building a rapport.
- Recognising repeat guests and addressing them with their names.
- Be knowledgeable of food and drink menus offered and be able to answer queries and/or offer suggestions if asked.
- Upsell food and beverage menu items where possible, to maximize profit wherever possible.
- To prepare, clean and clear tables, before, during and after service.
- Ensuring that all ordered food is announced to guests at their table.
- Communicating guest complaints and compliments to management.
- Communicating guest special occasions to staff/management i.e. anniversaries, birthdays, proposals etc.
A bit about you:
- Be Original - We want our team to be themselves and we celebrate and welcome diversity in all forms, and we give you the opportunities to discover your best self.
- Be a team player - We always have each other's backs and work together to offer the best possible guest experience. Whatever challenge we face - we're in it together.
- Loves to have fun at work - Working hard is a given but remembering to make it fun is key. Make it fun for you, your team, and our guests.
- Makes Positive impacts - We do more to make a positive impact from small things to brighten someone's day to giving back and supporting causes close to our hearts.
- Be Humble & Kind - We're grounded and approach things with an open mind and show kindness both with guests and each other.
- Loves to think big & believe - We're dreamers and entrepreneurial big, bold thinkers constantly imagining what is possible.
To be successful in this role we ask that you have:
- Previous experience within hotels or service-based industry would be ideal but not required.
- Good communication skills.
- Sense of urgency.
- Yes, yes, yes mentality.
- Can do attitude.
- Have a genuine passion for food and beverage.
Alongside a competitive salary of £12.25 + tronc, we offer the following benefits:
- Meals on duty and uniform meaning you're fully dressed and fully fed at work.
- Free Dry Cleaning/Uniform washing, to ensure you're ready with clean uniform for the next shift!
- Season ticket loan to help with the annual cost of travel.
- Ride to work scheme, a loan of up to £5000 to help with the cost of a bike and equipment if you want to ride to work.
- £250 referral bonus if you refer a family member/friend and they pass probation and stay six months.
- A paid day off on your birthday, celebrate your special day on us!
- Free health cash back plan via HSF.
- Guest Experience (A free night at St Martins Lane, Complementary Cocktail and Dinner and Breakfast the next morning) after passing probation.
- Length of Service incentives (extra holidays).
- Excellent discounts across the Ennismore family for you.
- Discount across major retailers and brand via PerkBox.
- Regular Staff get-togethers (Summer party, Children's Xmas Party, Department nights out).
- Employee Assistance Programme - We've got your back.
- Mental Health Champions - It's ok to not be okay.
- Quarterly & Annual Employee awards.
- Lots of opportunity to progress and switch it up as part of a global family of brands.
- Healthcare cash plan provider to help towards everyday healthcare.
- Eye care vouchers.
Morgans Originals is rooted in iconic cultural legacy, with a collection of independent hotels all sharing the same free spirit.
Food & Beverage Server (40 Hours) employer: St Martins Lane
Contact Detail:
St Martins Lane Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food & Beverage Server (40 Hours)
✨Tip Number 1
Familiarise yourself with the unique offerings of St Martins Lane and Sanderson London. Understanding their signature cocktails and special events, like the Mad Hatters afternoon tea, will help you engage with guests and showcase your knowledge during the interview.
✨Tip Number 2
Demonstrate your ability to create a fun and engaging atmosphere. Think of examples from your past experiences where you contributed to a positive guest experience or worked as part of a team to overcome challenges.
✨Tip Number 3
Showcase your passion for food and beverage by discussing your favourite dishes or drinks. This not only highlights your enthusiasm but also aligns with the hotel's focus on delivering an exceptional dining experience.
✨Tip Number 4
Prepare to discuss how you embody the values of being humble, kind, and a team player. Share specific instances where you supported colleagues or made a positive impact on guests, as this aligns with the hotel's culture.
We think you need these skills to ace Food & Beverage Server (40 Hours)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the food and beverage industry or any customer service roles. Emphasise skills like communication, teamwork, and a positive attitude, as these are key for this position.
Craft a Compelling Cover Letter: Write a cover letter that reflects your personality and enthusiasm for the role. Mention specific experiences that demonstrate your ability to provide excellent guest service and your passion for food and beverage.
Showcase Your Knowledge: In your application, mention any knowledge you have about food and drink menus, as well as your ability to upsell items. This shows that you understand the role and are ready to contribute from day one.
Express Your Team Spirit: Highlight your ability to work well in a team and your willingness to support colleagues. Use examples from past experiences where you collaborated effectively to enhance guest experiences.
How to prepare for a job interview at St Martins Lane
✨Know the Menu Inside Out
Familiarise yourself with the food and drink menus offered at St Martins Lane. Be prepared to answer questions and make suggestions, as this shows your genuine passion for food and beverage.
✨Showcase Your Personality
Embrace the 'Be Original' ethos by being yourself during the interview. Share your unique experiences and how they align with the hotel's vibrant culture, demonstrating that you can contribute to a fun and engaging atmosphere.
✨Demonstrate Team Spirit
Highlight your ability to work collaboratively. Share examples of how you've supported your team in previous roles, as this aligns with the hotel's emphasis on teamwork and having each other's backs.
✨Exude Positivity and Enthusiasm
Adopt a 'yes, yes, yes' mentality throughout the interview. Show your eagerness to take on challenges and your commitment to creating memorable experiences for guests, which is key to succeeding in this role.
