Night Assistant Front Office Manager

When the city sleeps, our hotel stays quietly alive—welcoming late arrivals, preparing for early risers, and ensuring every guest feels safe, seen, and supported. We’re looking for a poised and proactive Night Assistant Front Office Manager to help lead our front‑of‑house operations through the twilight hours.

Your Role

As Night Assistant Front Office Manager, you’ll be the right hand to the Night Manager and a guiding presence for the overnight team. You’ll ensure smooth operations, support your colleagues, and deliver exceptional service with calm confidence—no matter the hour.

Responsibilities

• Support the Night Manager in overseeing front office operations during the night shift.
• Lead and motivate the night team, including reception, concierge, and security.
• Handle late check‑ins, early departures, and guest requests with warmth and efficiency.
• Assist with night audit procedures and prepare reports for the morning handover.
• Respond to incidents or emergencies with professionalism and care.
• Ensure all public areas remain secure, clean, and guest‑ready.

Benefits

• Employee discounts on bedroom rates across the LGH hotel portfolio.
• Shopping discounts ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care.
• Free legal and money advice.
• Counseling sessions.
• Cycle to work scheme.
• Wellbeing tips and support fitness videos.
• Recipe ideas.
• Advice on keeping active and healthy living.
• Wellbeing podcasts and TV.
• Breathing exercises.
• 24/7 advice and support line.
• Team reward & recognition.
• Free meals on duty.

Ideal Candidate

• Previous experience in a front office or supervisory role, ideally in a luxury or lifestyle hotel.
• A guest‑first mindset and a reassuring, professional demeanour.
• Strong communication, problem‑solving, and organisational skills.
• Familiarity with hotel systems and night audit procedures.
• Flexibility to work overnight shifts, weekends, and holidays.