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For Companies At a Glance
- Tasks: Create unforgettable guest experiences through seamless reservations and personalised service.
- Company: Join a 5-star lifestyle hotel known for its unique and bold hospitality.
- Benefits: Enjoy employee discounts, wellness support, free meals, and more.
- Why this job: Be part of a dynamic team shaping the future of hospitality.
- Qualifications: Experience in guest services, excellent communication, and a passion for hospitality.
- Other info: Opportunities for growth in a vibrant hotel environment.
The predicted salary is between 24000 - 36000 £ per year.
Are you passionate about hospitality and love creating seamless, memorable guest journeys from the very first hello? We’re looking for a Reservations & Guest Services Agent to join our front-of-house team at a 5-star lifestyle hotel where every interaction is personal, polished, and full of personality. If you thrive on delivering exceptional service and have a flair for detail, this is your moment.
What You’ll Do:
- Handle guest reservations with accuracy, warmth, and efficiency — by phone, email, and online.
- Provide personalised recommendations and pre-arrival assistance to enhance the guest experience.
- Collaborate with Front Office, Concierge, and Housekeeping to ensure smooth arrivals and departures.
- Manage booking systems, guest profiles, and special requests with precision.
- Resolve queries and concerns with professionalism and a guest-first mindset.
Benefits:
- Employee discounts on bedroom rates across the LGH hotel portfolio.
- Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Eye care.
- Free legal & money advice.
- Counseling sessions.
- Hospital & death benefit plans.
- Cycle to work scheme.
- Wellbeing tips and support fitness videos.
- Recipe ideas.
- Advice on keeping active and healthy living.
- Wellbeing podcasts and tv.
- Breathing exercises.
- 24/7 advice and support line.
- Team reward & recognition.
- Free meals on duty.
Ideal Candidate:
- Previous experience in a reservations or guest services role, ideally in a luxury or lifestyle hotel.
- Excellent communication skills and a naturally warm, engaging manner.
- Strong attention to detail and a proactive, solution-focused attitude.
- Familiarity with hotel booking systems (PMS/CRM) and Microsoft Office.
- A passion for hospitality and a commitment to delivering 5-star service.
St Martins Lane London and Sanderson London are part of Morgans Originals, a brand of unique lifestyle hotels. They combine elegance with a touch of chaos, creating an unexpected and bold experience.
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
Reservations & Guest Services Agent in London employer: St Martins Lane Hotel
Contact Detail:
St Martins Lane Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations & Guest Services Agent in London
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues in the hospitality industry. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to meet someone from the hotel or hospitality sector, be ready to share your passion for guest services and what makes you a great fit for the role. Keep it personal and engaging!
✨Tip Number 3
Show up at events! Attend hospitality fairs, workshops, or networking events. It’s a fantastic way to meet potential employers and showcase your enthusiasm for the industry face-to-face.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are excited about joining our team. Plus, it shows you’re genuinely interested in being part of our hospitality family.
We think you need these skills to ace Reservations & Guest Services Agent in London
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share specific experiences where you created memorable guest journeys or went the extra mile to ensure satisfaction. We want to see that spark!
Be Personal and Engaging: Remember, we’re looking for someone with a warm and engaging manner. Use a friendly tone in your application and don’t be afraid to show a bit of personality. It’s all about making that personal connection right from the start!
Highlight Your Attention to Detail: As a Reservations & Guest Services Agent, precision is key. Make sure to mention any relevant experience with booking systems or managing guest profiles. We love candidates who can demonstrate their strong attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at St Martins Lane Hotel!
How to prepare for a job interview at St Martins Lane Hotel
✨Know Your Stuff
Before the interview, make sure you research St Martins Lane Hotel and its unique offerings. Familiarise yourself with their services and values, so you can speak confidently about how your experience aligns with their mission to create memorable guest journeys.
✨Showcase Your Personality
As a Reservations & Guest Services Agent, your warm and engaging manner is key. During the interview, let your personality shine through! Share stories that highlight your passion for hospitality and how you've gone above and beyond for guests in the past.
✨Demonstrate Attention to Detail
In this role, precision is crucial. Be prepared to discuss specific examples of how you've managed bookings or resolved guest queries with accuracy. This will show that you understand the importance of detail in delivering 5-star service.
✨Ask Thoughtful Questions
At the end of the interview, don’t hesitate to ask questions that reflect your interest in the role and the hotel. Inquire about their approach to guest experiences or how they support their staff's professional development. This shows you're genuinely invested in being part of their team.
