At a Glance
- Tasks: Manage daily operations of food and beverage outlets, ensuring outstanding guest service.
- Company: Join the vibrant team at St Martins Lane, part of Morgans Originals.
- Benefits: Enjoy employee discounts, wellbeing support, and free meals on duty.
- Other info: Embrace diversity and creativity while shaping unforgettable guest experiences.
- Why this job: Be part of a fun, dynamic environment where you can make a real impact.
- Qualifications: At least two years' experience in an F&B manager role or equivalent.
The predicted salary is between 31500 - 38500 £ per year.
No two days are alike as we provide unique experiences every day such as our Mad Hatters afternoon tea in the Sanderson courtyard or our signature cocktails in the Blind Spot at St Martins Lane - our speakeasy cocktail bar.
We have a fabulous opportunity to join St Martins Lane in our Food & Beverage team as an F&B Manager. Under the guidance and supervision of the Food & Beverage Director, you will manage and develop the hotel F&B outlets to the highest of standards whilst optimising guest satisfaction through consistent high operating procedures and development of team members.
You will:
- Manage daily operations of our food and beverage outlets, ensuring that all guests receive outstanding service.
- Handle promptly and courteously all guest comments, questions, complaints, requests, and inquiries while taking the necessary action steps and ensuring a follow-through.
- Create and maintain a personal and respectful rapport with regular guests.
- Assist in organising regular team member training while also helping in creating development and performance management plans.
- Assist in driving promotional and marketing activities.
- Assist in managing budgets and financial goals, including revenue management, Payroll & Team schedule management, alongside food and beverage cost of sales.
- Foster a positive work environment by motivating and leading team members to deliver their best.
- Maintain high team morale and retention rate.
- Maintain positive and productive working relationships with colleagues in other departments.
Benefits include:
- Employee discounts on bedroom rates across the LGH hotel portfolio.
- Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Eye care.
- Free legal & money advice.
- Counseling sessions.
- Hospital & death benefit plans.
- Cycle to work scheme.
- Wellbeing tips and support fitness videos.
- Recipe ideas.
- Advice on keeping active and healthy living.
- Wellbeing podcasts and tv.
- Breathing exercises.
- 24/7 advice and support line.
- Team reward & recognition.
- Free meals on duty.
Must have at least two years' experience in an F&B manager role or equivalent in hospitality.
Be Original - We want our team to be themselves and we celebrate and welcome diversity in all forms, and we give you the opportunities to discover your best self.
Be a team player - We always have each other's backs and work together to offer the best possible guest experience. Whatever challenge we face - we're in it together.
Loves to have fun at work - Working hard is a given but remembering to make it fun is key. Make it fun for you, your team, and our guests. We make memories - for our guests and each other.
Makes Positive impacts - We do more to make a positive impact - from small things to brighten someone's day to giving back and supporting causes close to our hearts.
Be Humble & Kind - We're grounded and approach things with an open mind and show kindness - both with guests and each other. The best idea wins, no matter where it comes from.
Loves to think big & believe - We're dreamers and entrepreneurial - big, bold thinkers constantly imagining what is possible. We push the boundaries, challenge the norm and create change, even if that means being wrong some of the time. The biggest risk is not taking any risks.
St Martins Lane London and Sanderson London are part of Morgans Originals, a brand of unique lifestyle hotels. They combine elegance with a touch of chaos, creating an unexpected and bold experience.
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
Food and Beverage Operations Manager - London employer: St Martins Lane Hotel
St Martins Lane Hotel is an exceptional employer, offering a vibrant work culture that champions employee well-being and professional growth. As part of our dynamic commercial team, you will have the opportunity to thrive in the luxury hospitality sector while enjoying exclusive perks and a supportive environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Food and Beverage Operations Manager - London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like St Martins Lane Hotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to St Martins Lane Hotel
Don't be shy about reaching out to St Martins Lane Hotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Food and Beverage Operations Manager - London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about St Martins Lane Hotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at St Martins Lane Hotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
