At a Glance
- Tasks: Lead the front desk team and create unforgettable guest experiences at a luxury hotel.
- Company: Join LGH Hotels Management, a leader in the hospitality industry with 42 hotels across the UK.
- Benefits: Enjoy employee discounts, free meals, wellbeing support, and career growth opportunities.
- Other info: Be part of a dynamic team that values creativity and exceptional service.
- Why this job: Shape memorable stays and work in a vibrant, creative environment in Covent Garden.
- Qualifications: Experience in luxury hospitality, strong leadership skills, and a guest-first mindset.
The predicted salary is between 31500 - 38500 £ per year.
We’re looking for a Front Desk Manager to lead our guest services team at a 5-star lifestyle hotel where luxury meets personality.
This is your opportunity to shape the arrival experience, set the tone for every stay, and lead a team that thrives on excellence.
What You’ll Do
- Oversee the day-to-day operations of the front desk, ensuring smooth check-ins, check-outs, and guest interactions.
- Lead, coach, and inspire a team of receptionists, night auditors, and guest service agents.
- Handle guest feedback and resolve issues with professionalism and care.
- Collaborate with Housekeeping, Concierge, and F&B to deliver seamless service.
- Monitor performance metrics, staffing, and training to uphold 5-star standards.
- Champion a culture of warmth, efficiency, and attention to detail.
- Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
- Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Eye care
- Free legal & money advice
- Counseling sessions
- Cycle to work scheme
- Wellbeing tips and support fitness videos
- Recipe ideas
- Advice on keeping active and healthy living
- Wellbeing podcasts and tv
- Breathing exercises
- 24/7 advice and support line
- Team reward & recognition
- Free meals on duty
- Ideal Candidate
- Proven experience in a front office leadership role within luxury or lifestyle hospitality.
- A guest-first mindset and a passion for creating memorable experiences.
- Strong leadership, communication, and problem-solving skills.
- Familiarity with hotel systems (PMS, POS) and front office procedures.
- Impeccable grooming, presence, and professionalism.
- Hotel
At St Martins Lane, a Morgans Originals hotel, we don't just create memorable stays—we create unforgettable experiences.
Located in the vibrant heart of Covent Garden, our hotel is a destination for those who thrive on creativity, individuality and connection.
Renowned for its iconic design, bold personality and electric atmosphere, St Martins Lane brings together passionate people who love delivering exceptional service and making every guest interaction count
About us
Looking for an exciting career in the hospitality industry?
Look no further than LGH Hotels Management!
With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality.
Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
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Front Desk Manager (Fixed-Term) employer: St Martins Lane Hotel
St Martins Lane Hotel is an exceptional employer, offering a vibrant work culture that champions employee well-being and professional growth. As part of our dynamic commercial team, you will have the opportunity to thrive in the luxury hospitality sector while enjoying exclusive perks and a supportive environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Front Desk Manager (Fixed-Term)
✨Get Your Foot in the Door with Walk-Ins
In the hospitality and food service game, a personal touch goes a long way. Instead of waiting for listings, why not walk into local restaurants, cafes, or hotels? Bring your best smile and a CV, and show them that you're eager to join their team right on the spot!
✨Tap into Seasonal Hiring Trends
With temporary roles often popping up during busy seasons, like summer or festive times, keep an eye out for openings as these businesses ramp up. Joining local community groups on social media can also help you stay ahead of the game: think pop-up events, seasonal fairs, or any openings in your area!
✨Utilise Your Network in the Industry
We all know people in the hospitality world, right? Now's the time to message those friends or acquaintances who might already be working in restaurants or bars. They could give you the insider scoop on who’s hiring or even put in a good word for you – it’s all about that inside connection!
✨Apply Through Us for Quick Visibility
Don't forget you can apply for temporary roles directly through our website! It’s not just about the big chain restaurants; many smaller, local places look there for quick hires. Plus, it helps us get you on the radar of employers looking for passionate workers like you, so what are you waiting for?
We think you need these skills to ace Front Desk Manager (Fixed-Term)
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality-food-service game, your ability to connect with customers is key. Make sure to highlight any relevant experience in your CV, like working in cafes or restaurants, and emphasise your skills in teamwork and communication. Don't forget to mention any customer service training or certifications you've got under your belt!
Flexibility is Your Best Friend:Since this is a temporary role, you'll want to showcase your flexibility in your application. In your cover letter, mention your availability and willingness to work various shifts, including weekends or holidays. Employers love knowing they can rely on you during busy periods!
Bring Your Personality to the Front:In hospitality, it's not just about what you can do; it's about who you are! Let your personality shine through in your cover letter. A warm, engaging tone can really make your application stand out and show your potential to create a welcoming atmosphere for customers.
Include Relevant References:References can make a huge difference in the hospitality-field. Consider including a couple of references from previous employers or colleagues in your CV who can vouch for your customer service skills and ability to thrive in fast-paced environments. This adds credibility and elevates your application!
How to prepare for a job interview at St Martins Lane Hotel
✨Show Off Your Customer Service Skills
In the hospitality-food-service sector, it's all about the customer experience. Be ready to discuss specific examples where you've gone above and beyond for a customer or handled a difficult situation. They’ll appreciate knowing that you can keep your cool and maintain a positive attitude even when things get a bit hectic!
✨Know Your Menu Inside and Out
Whether you're applying for a temporary role as a server or in the kitchen, it’s important to familiarise yourself with the menu and any signature dishes they serve at St Martins Lane Hotel. During the interview, they might ask about your food and drink recommendations, so having a few tasty suggestions up your sleeve will show you're genuinely interested in contributing to the team.
✨Emphasise Your Flexibility
Temporary roles often require a bit of juggling with shifts and responsibilities. Be sure to convey your willingness to adapt and take on different roles as needed. Share instances where you’ve quickly switched tasks or taken the initiative to help out your colleagues, showing that you're a team player.
✨Dress the Part and Exude Personality
In hospitality, first impressions matter! Even for a temporary position, donning smart-casual attire can set the right tone. Plus, don't hold back on your personality – let your enthusiasm shine through, as they’re looking for someone who can mesh well with the team and create a welcoming atmosphere for guests.
