At a Glance
- Tasks: Lead the front office team and ensure exceptional guest experiences.
- Company: 5-star lifestyle hotel in the vibrant heart of Covent Garden.
- Benefits: Employee discounts, wellbeing support, free meals on duty, and career growth opportunities.
- Other info: Join a dynamic team shaping the future of hospitality.
- Why this job: Be the heartbeat of guest journeys and create unforgettable moments.
- Qualifications: Experience in luxury hotel management and a passion for service.
The predicted salary is between 31500 - 38500 £ per year.
At our 5-star lifestyle hotel, the lobby is more than a space—it’s a stage.
First impressions matter, and we’re looking for an Assistant Front Office Manager who can lead with grace, think on their feet, and make every guest feel like the star of the show.
Your Role
As Assistant Front Office Manager, you’ll be the right hand to our Front Office Manager and the heartbeat of our guest journey.
From check-in to fond farewell, you’ll ensure every moment is seamless, stylish, and sincerely warm.
- What You’ll Be Doing
- Lead and support the front office team across reception, concierge, and guest services.
- Ensure smooth daily operations and exceptional guest experiences.
- Handle escalations with confidence, empathy, and a solutions-first mindset.
- Coach and develop team members to deliver service with personality and polish.
- Collaborate with housekeeping, F&B, and reservations to ensure seamless communication.
- Step up as acting manager when needed - because you’ve got the poise and the plan.
- Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
- Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Eye care
- Free legal & money advice
- Counseling sessions
- Cycle to work scheme
- Wellbeing tips and support fitness videos
- Recipe ideas
- Advice on keeping active and healthy living
- Wellbeing podcasts and tv
- Breathing exercises
- 24/7 advice and support line
- Team reward & recognition
- Free meals on duty
- Ideal Candidate
- Previous experience in a supervisory or assistant management role in a luxury hotel.
- A guest-first mindset and a calm, confident approach to problem-solving.
- Strong leadership, communication, and organisational skills.
- A passion for people, service, and creating unforgettable moments.
- Flexibility to work shifts, weekends, and special events.
- Hotel
At St Martins Lane, a Morgans Originals hotel, we don't just create memorable stays—we create unforgettable experiences.
Located in the vibrant heart of Covent Garden, our hotel is a destination for those who thrive on creativity, individuality and connection.
Renowned for its iconic design, bold personality and electric atmosphere, St Martins Lane brings together passionate people who love delivering exceptional service and making every guest interaction count
About us
Looking for an exciting career in the hospitality industry?
Look no further than LGH Hotels Management!
With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality.
Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
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Assistant Front Office Manager employer: St Martins Lane Hotel
St Martins Lane Hotel is an exceptional employer, offering a vibrant work culture that champions employee well-being and professional growth. As part of our dynamic commercial team, you will have the opportunity to thrive in the luxury hospitality sector while enjoying exclusive perks and a supportive environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Front Office Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like St Martins Lane Hotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to St Martins Lane Hotel
Don't be shy about reaching out to St Martins Lane Hotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Front Office Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about St Martins Lane Hotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at St Martins Lane Hotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
