Key Worker in City of London

• Key Worker (Mental Health)
• Registered Care Manager

Contract Type

• Permanent
• Holidays: 25 days plus bank holidays
• Flexible working
• Pension: Home and Tech Salary Sacrifice
• Season Ticket Loan
• Enhanced Paternity, Maternity Leave
• Cycle to Work scheme

The main purpose of the role is to ensure the efficient and effective delivery of a trauma informed and recovery-based model within our specialist mental health accommodation.

The post-holder will provide support to residents with complex needs including mental health, forensic, drug addiction, alcohol issues and physical health needs.

They will be responsible for ensuring a high-quality service is delivered on a 24-hour basis.

The role will require some knowledge in mental health, and will work within the following areas:

• The main purpose of the role is to lead shifts, and key work a case load of residents.
• Ensure a high quality, recovery based, trauma informed service is delivered on a 24-hour basis.
• Where the service is registered with CQC to support the manager to ensure that all CQC regulations are upheld.
• Working in partnership with other agencies and our local communities.
• Ensuring that key performance targets are met and that all resident records are up to date corporate and local developments, in consultation with the post holder.

Provide a consistent approach to resident care and support.

• Comply with all relevant St Martin policies & procedures, including but not limited to: Safeguarding, Health & Safety, resident Care, Equality & Diversity, the Code of Conduct etc.
• Provide day-to-day shift leadership which includes organising the shift and delegating to other staff members.
• Ensure high levels of hygiene and infection control systems are maintained.
• Care and support of residents
• Develop and implement care and support plans to meet residents’ needs.
• developing and evaluating support/care plans and carry a caseload.
• Complete care and support plans and update risk assessment as needed and within KPI timelines.
• Use SMART goal planning to provide needs led holistic support

Carry out assessment to identify and prioritise needs at referral stages and throughout support offered.

• To support residents with their medication according to best practise and St Martin’s policy.
• Engaging with residents daily to build their trust and encourage them to take part in various activities within the service and wider community.
• To escort them to appointments, activities and attend meetings in community.
• To support residents with personal hygiene and toileting, along with dressing and maintaining their personal appearance in our CQC services.
• Manage and escalate concerns regards care and treatment and promote the whistleblowing policy so staff are aware of how it works.
• Establish effective, transparent and open lines of communication with care teams.
• Ensure care notes, health and safety records are recorded accurately and on time.
• Manage and lead shifts as identified in shift leader protocol.
• Ensuring compliance with HR processes including holidays/sickness absence etc.
• Take responsibility for completing mandatory training.

Liaise with local partners and voluntary sector organisations to get the best mix of services for St Martin’s residents.

• In collaboration with colleagues encourage others in creating and embedding high quality services.
• Project financial management and budgets
• Support residents with budgeting their monies and adhering to policy and procedures.
• Ensure that residents pay service charges.
• This post is subject to an Enhanced DBS check