Company Description
At St Martin-in-the-Fields, music isn't just an art; it's a vibrant part of our history and spirit. With its timeless Georgian architecture and exceptional acoustics, St Martin's stands as London's premier concert venue. We boast the UK's longest-running free concert series, dating back to the Second World War and the founding of the Academy of St Martin in the Fields in 1958. Today, we host over 350 concerts per year, offering a platform for emerging musicians and showcasing Britain's finest ensembles, choirs, and soloists. Our music resonates in the heart of the city, celebrating both commercial music-making and spiritual harmony.
Joining St Martin-in-the-Fields means becoming a part of our rich musical heritage and our commitment to fostering a vibrant community. We offer comprehensive training, opportunities for personal and professional development, and a supportive environment where your ideas and creativity are valued.
Role Description
As a Concert Host, you'll play a crucial role in ensuring the smooth, efficient, and safe operation of our front-of-house department during concerts. You will set up the venue, create a warm and welcoming atmosphere for our audiences, and provide exceptional customer service to both internal and external patrons. Your duties include handling on-site issues, maintaining clear communication with various departments, and contributing to the overall visitor experience.
Main duties and responsibilities
Operations
- Setting up of church before concerts and clearing all equipment and litter away after the concert;
- Reporting any problems, i.e. double bookings or health and safety issues, immediately to a member of management; and
- Providing cover to the Box Office for pre-paid ticket collection when necessary.
Customer service and visitor experience
- Creating a welcoming atmosphere for audiences, promoters, and musicians;
- Delivering exceptional customer service to internal and external customers;
- Dealing with on-site issues or complaints, escalating them to management if necessary; and
- Understanding and keeping up to date with the site-wide activities across St Martin's and maintaining good communication with all departments and colleagues.
- Maintaining a neat, clean, and tidy appearance, ensuring the required uniform is worn at all times when on duty;
- Working together with colleagues in other parts of the business;
- Being willing to attend training where necessary; and
- Observing safety and emergency procedures.
Knowledge, skills, and abilities
- Excellent organizational skills and attention to detail;
- Outstanding customer service and communication skills, both verbal and written;
- Ability to work collaboratively within a diverse team;
- Knowledge or interest in classical music is desirable but not essential; and
- A positive attitude and enthusiasm for creating memorable experiences for our visitors.
Contact Details:
St Martin-in-the-Fields, London Recruitment Team
