At a Glance
- Tasks: Support our Lymphoedema team with scheduling, patient records, and administrative tasks.
- Company: Join St Margaret's Hospice Care, a compassionate and dedicated healthcare provider.
- Benefits: Enjoy 33 days holiday, flexible working, and access to health and wellbeing support.
- Other info: Part-time role with opportunities for professional development and community involvement.
- Why this job: Make a real difference in patient care while developing your skills in a supportive environment.
- Qualifications: GCSEs in Maths and English, strong communication skills, and a proactive attitude.
The predicted salary is between 10598 - 10598 € per year.
St Margaret's Hospice Care has a fantastic opportunity for a Clinical Administrative Support to join our team. Your work behind the scenes will play a vital part in enabling our clinical teams to focus on delivering the best possible care.
Location: Yeovil
Salary: £10598.19 per annum
Working pattern: Part time, 15 hours per week
Contract: Permanent
Although based in Yeovil, there may be opportunity to work cross county and occasionally at home. We can also consider flexibility around working pattern and spread across the week.
Main duties of the job:
- Providing timely responses to scheduling, referral and appointment queries
- Updating spreadsheets and databases
- Managing the patient record system
- Co-ordinating clinics and organising patient appointments
- Processing orders and invoices
Holiday entitlement:
- 33 days holiday including bank holidays rising to 35 days after 1 year, and increasing with length of service (pro-rata if part-time)
- Ability to buy and sell annual leave
- NHS employees eligible to continue with their NHS pension scheme
- Non-NHS employees will receive 6% employer and 5% employee contribution
Award-winning Employee Assistance Programme for you and your family offering:
- Vitality & wellbeing health portal for non-emergency care
- Unlimited access to 24/7 online GP Consultations as well as Expert Case Management
- Confidential and free 24-hour Employee Assistance Counselling and support
- Legal, financial, and medical information and advice
- And more
Life assurance cover: 2x salary
Health Cash Plans: help with covering the cost of healthcare needs by providing cashback on a range of health benefits
Blue Light Discount Card
Enhanced maternity leave: Eligibility criteria applies
Excellent learning and development opportunities
Free on-site parking in Yeovil and Taunton
Volunteering and fundraising opportunities
Job responsibilities:
- To respond promptly, efficiently and professionally to all types of referrals to the service, dealing with interruptions to planned tasks, and re-prioritising own workload at short notice
- To liaise with internal and external colleagues in processing referrals and answering general enquiries regarding access and referrals to the service
- To promptly and accurately record and maintain referrals, deaths and discharges on the SystmOne database system
- To book appropriate patient appointments according to the triage completed by the clinical team
- To arrange regular team meetings, booking rooms, preparing agendas, and as needed taking, writing up and distributing minutes
- Contributing to meetings where appropriate
- To provide administration support to the wider multi-disciplinary team for the efficient running of the service, including processing Lymphoedema requirements, typing of correspondence and documents, organising patient appointments, maintaining stats, booking transport, recording patient phone calls, filing, photocopying and distribution
- Ordering and processing of lymphoedema hosiery and consumables, filing, recording and processing invoices prior to passing to lead lymphoedema specialist for approval
- Cover and support the rest of the administrative team with their workloads and absence cover including reception duties. This may also include cover in other hospice sites
- Participate in the orientation and induction of new staff including training in administration procedures and equipment as required
- To identify, propose, facilitate implementation and maintenance of systems that improve and help in the administration of the service and maintain records of activity, including the creating, formatting of database/spreadsheets and the retrieval of information that may require some analysis
Person Specification:
Education and Qualifications:
- Educated to GCSE (grade A-C/ 9-4) or equivalent, including Maths and English
- willingness to undertake any courses offered in order to improve knowledge of work of Hospice
- Committed to self-development
- Uses initiative and is resourceful
- Conscientious, reliable and punctual
- Enthusiastic and proactive
- Positive attitude towards equal opportunities and towards working in a multicultural environment
Working with others:
- Excellent communication skills, both verbal and written
- Good interpersonal skills, including negotiation and persuasion
- Shows empathy and presents a calm, caring, courteous and compassionate manner
- Discrete and aware at all times of confidential nature of work
- Deal with routine information requiring tact or persuasive skills
- Able to communicate with a wide range of people including the Multi-Disciplinary Team, District Nurses, Community Clinical Nurse Specialist, patients and distressed relatives
- Previous experience in customer service role
- Ability to deal with patients in sometimes difficult situations
Outcome and Results:
- Ability to manage one's own time and successfully deal with conflicting priorities
- Ability to work well under pressure
- Ability to work independently and as part of a team
Leading in your area:
- Recent office and administrative experience in a busy environment
- Excellent computer skills and good knowledge of Microsoft office software packages including Word and Excel, email and the internet
- Experience of accurate data input
- Knowledge of simple statistical techniques
- Previous experience working in health/social care experience
- Experience of taking minutes at meetings
- Previous experience of order and invoice processing
Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Part-time, Flexible working, Home or remote working
Lymphoedema Clinical Administrative Support in Yeovil employer: St Margaret's Somerset Hospice
St Margaret's Hospice Care is an exceptional employer, offering a supportive work environment in Yeovil where your contributions directly enhance patient care. With flexible working options, generous holiday entitlement, and a commitment to employee development, you will find numerous opportunities for personal and professional growth while being part of a compassionate team dedicated to making a difference in the community.
Contact Detail:
St Margaret's Somerset Hospice Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Lymphoedema Clinical Administrative Support in Yeovil
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those working in hospices or lymphoedema care. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to administrative support in healthcare. Think about how your skills can help the Lymphoedema team deliver top-notch patient care. We want to see you shine!
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed schedules or handled multiple tasks in previous roles. This will demonstrate your ability to juggle responsibilities effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Lymphoedema Clinical Administrative Support in Yeovil
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Lymphoedema Clinical Administrative Support role. Highlight your relevant experience and skills that match the job description, like your ability to manage appointments and handle patient records.
Show Your Passion:Let us know why you're excited about working with St Margaret's Hospice Care. Share your enthusiasm for providing patient-centred care and how you can contribute to our dedicated Lymphoedema team.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon, so we can easily see how you fit into the role and our team.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the position without any hiccups!
How to prepare for a job interview at St Margaret's Somerset Hospice
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of the Lymphoedema Clinical Administrative Support role. Familiarise yourself with the key tasks like managing patient records and coordinating appointments. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves liaising with various teams and patients, it's crucial to highlight your communication skills. Prepare examples from your past experiences where you've effectively communicated in challenging situations. This will illustrate your ability to handle sensitive information and maintain professionalism.
✨Demonstrate Your Organisational Skills
The job requires excellent organisational abilities, so be ready to discuss how you manage your time and prioritise tasks. You could mention specific tools or methods you use to stay organised, such as spreadsheets or task management apps. This will reassure the interviewers that you can handle the workload efficiently.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the team, the work culture, or the challenges they face. This shows that you're not just interested in the job but also in how you can contribute to their success. Plus, it gives you a chance to assess if the role is the right fit for you.
