At a Glance
- Tasks: Be the friendly voice for our Weekly Prize Draw supporters and manage their queries with care.
- Company: Join a passionate charity making a real difference in Somerset.
- Benefits: Enjoy flexible working hours, generous holiday, and great learning opportunities.
- Other info: Hybrid working options and a chance to contribute to meaningful fundraising efforts.
- Why this job: Make an impact by providing excellent supporter care and being part of a supportive team.
- Qualifications: Good communication skills and a willingness to learn new systems.
The predicted salary is between 20000 - 25000 € per year.
Do you have experience in fundraising, customer service, call centre work, or another supporter-facing role? Do you want to join a charity that is passionate about delivering a gold standard supporter experience? We have a fantastic opportunity for a Lottery Administrator to join our dynamic Fundraising team. Helping us to implement an exciting change within this area of Fundraising, you will ensure our supporters receive good stewardship and donor care. You don't need to come from a charity background if you have good communication skills, enjoy working with people, and are happy learning new systems; we'll provide training and support to help you succeed.
Main duties of the job
- Being the first point of contact for Weekly Prize Draw supporters by phone, email and post.
- Responding to enquiries with empathy and efficiency, helping to build trust and encourage continued support for the hospice.
- Using judgement to resolve issues promptly, escalating to a manager where needed.
- Updating supporter records accurately on our lottery database (including changes of address or cancellations).
- Processing cancellation requests and updates on payment systems.
- Monitoring inboxes and ensuring any emails are dealt with within 48 hours.
About us
- Be part of a local charity: See the outcome of your work and the difference it makes to the patients and families we support here in Somerset.
- Supporter led organisation: Here at St Margaret's we keep our supporters at the heart of everything we do. You will be instrumental in delivering good customer service.
- Autonomy: You will be empowered to carry out your duties and will support with key projects related to the Lottery.
- Supportive Team Culture: You will be part of a team that is supportive and works together to ensure our supporters are receiving the best possible care.
We also offer the following benefits:
- Hybrid Working - This role will primarily be based in the office but there is flexibility to work from home.
- Flexible working pattern - This is a part time role working 20 hours per week. Hours can be worked over 4 or 5 days and flexible start and finish times can be considered where possible.
- Generous holiday entitlement.
- Pension scheme (NHS* or non-NHS options available).
- Employee Assistance Programme for you and your family.
- Blue Light Discount Card.
- Excellent learning and development opportunities.
- Free on-site parking.
- Volunteering and fundraising opportunities.
*Eligibility criteria applies.
Job responsibilities
- Be the first point of contact for Weekly Prize Draw supporters, managing inbound/outbound calls in a timely manner, dealing with and responding to telephone, email and post with consistently high-quality responses to maximise their relationship and lifetime value in supporting St Margaret's Hospice.
- Identify supporters needs, addressing complaints, and providing appropriate solutions, escalating to the appropriate manager when necessary.
- Accurately manage and update supporter records on Lottery Database including cancellation requests, change of address, deceased, gone away, deduplication and ensure contact preferences are accurately recorded so we are compliant with data protection legislation.
- Process cancellation requests on the relevant payment platform and updating the supporter records on the Lottery Database.
Lottery Administrator in Somerset employer: St Margaret's Somerset Hospice
St Margaret's Hospice is an exceptional employer, offering a supportive team culture where your contributions directly impact the lives of patients and families in Somerset. With flexible working options, generous holiday entitlement, and excellent learning opportunities, you will thrive in a role that empowers you to deliver outstanding supporter care while enjoying a healthy work-life balance.
Contact Detail:
St Margaret's Somerset Hospice Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Lottery Administrator in Somerset
✨Tip Number 1
Get to know the charity inside out! Research St Margaret's and understand their mission, values, and the impact they have on the community. This will help you connect with the team during interviews and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for supporters, it's crucial to demonstrate empathy and clarity. Role-play common scenarios with a friend or family member to build your confidence in handling enquiries.
✨Tip Number 3
Showcase your problem-solving abilities! Think of examples from your past experiences where you've resolved issues effectively. Be ready to share these stories during your interview to highlight your judgement and ability to handle challenges.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the team. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Lottery Administrator in Somerset
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for supporting our cause shine through. We want to see that you genuinely care about making a difference and are excited about the opportunity to help our supporters.
Tailor Your Experience:Make sure to highlight any relevant experience you have in customer service or supporter-facing roles. We’re looking for skills that show you can communicate well and handle enquiries with empathy, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us understand your qualifications quickly and effectively.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at St Margaret's Somerset Hospice
✨Know Your Supporter Experience
Familiarise yourself with the importance of supporter experience in a charity setting. Be ready to discuss how your previous roles in customer service or fundraising have prepared you to enhance relationships with supporters.
✨Show Empathy and Communication Skills
Prepare examples that showcase your ability to communicate effectively and empathetically. Think about times when you've resolved issues for customers or supporters, as this will demonstrate your suitability for the role.
✨Understand the Role's Responsibilities
Review the job description thoroughly and be prepared to discuss how you would handle specific tasks, such as managing supporter records or processing cancellation requests. This shows that you’re proactive and understand what’s expected.
✨Ask Insightful Questions
Prepare thoughtful questions about the charity's goals, team culture, and how they measure success in supporter engagement. This not only shows your interest but also helps you gauge if the organisation aligns with your values.
