At a Glance
- Tasks: Be the first point of contact for our Weekly Prize Draw supporters and manage their enquiries.
- Company: Join a community-focused charity making a real difference in people's lives.
- Benefits: Enjoy 33 days holiday, flexible hours, and discounts with the Blue Light Card.
- Other info: Hybrid working options available with excellent career development opportunities.
- Why this job: Make an impact while working in a supportive team environment.
- Qualifications: Experience in customer service or fundraising is a plus; great communication skills are essential.
The predicted salary is between 12000 - 16000 € per year.
We have a fantastic opportunity for a Lottery Administrator to join our dynamic Fundraising team.
Working pattern: 20 hours per week (can be worked over 4 or 5 days). Flexible start and finish times where possible. Contract: 3 months fixed term. Hybrid working: This role will primarily be based in the office but there is flexibility to work from home.
Why Join St Margaret’s Hospice?
- Be part of a local charity and see the outcome of your work and its difference to patients and families.
- Supporter‑led organisation – keep supporters at the heart of everything.
- Autonomy – you will be empowered to carry out your duties and support key projects.
- Positive team culture – a supportive team that works together.
Key Responsibilities
- First point of contact for Weekly Prize Draw supporters by phone, email and post.
- Respond to enquiries with empathy and efficiency to build trust and encourage continued support.
- Use judgement to resolve issues promptly, escalating to a manager where needed.
- Update supporter records accurately on our lottery database (including changes of address or cancellations).
- Process cancellation requests and updates on payment systems.
- Monitor inboxes and ensure any emails are dealt with within 48 hours.
Qualifications
- Experience in fundraising, customer service, call centre work, or another supporter‑facing role.
- Experience delivering high‑quality customer care within a busy, rapidly changing environment.
- Previous call centre experience would be an advantage.
- Knowledge of how to tailor communications to different types of supporters.
- Previous experience of using a database and comfortable processing payments and amending records where appropriate.
- Good communication skills, teamwork and the ability to learn new systems.
What can we offer you?
- 33 days holiday including bank holidays (pro‑rata), rising with service.
- Pension scheme (NHS or non‑NHS options available).
- Employee Assistance Programme for you and your family.
- Blue Light Card – discounts on retailers and restaurants saving up to 35 %.
- Excellent learning and development opportunities.
- Free on‑site parking in Yeovil and Taunton.
- Volunteering and fundraising opportunities. Eligibility criteria applies.
Lottery Administrator in Taunton employer: St Margarets Hospice
St Margaret’s Hospice is an exceptional employer, offering a supportive and community-focused work environment where you can truly make a difference in the lives of patients and their families. With flexible working arrangements, generous holiday allowances, and a commitment to employee development, you will find ample opportunities for personal and professional growth while being part of a dedicated team that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Lottery Administrator in Taunton
✨Tip Number 1
Network like a pro! Reach out to people in the fundraising and charity sector, especially those connected to St Margaret’s Hospice. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and fundraising. Think about how you can showcase your empathy and efficiency – these are key for a Lottery Administrator!
✨Tip Number 3
Show your passion for the cause! When you get the chance, express why you want to work with St Margaret’s Hospice and how you can contribute to their mission. It’ll make you stand out as a candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our fantastic team.
We think you need these skills to ace Lottery Administrator in Taunton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience in fundraising or customer service. We want to see how your skills align with the role of Lottery Administrator, so don’t hold back on showcasing relevant examples!
Show Your Empathy:Since you'll be the first point of contact for our supporters, it's crucial to demonstrate your ability to respond with empathy. Use your application to share instances where you've successfully handled enquiries or resolved issues with care and understanding.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free from jargon. Highlight your key achievements and experiences without overcomplicating things!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at St Margarets Hospice
✨Know the Organisation
Before your interview, take some time to research St Margaret’s Hospice. Understand their mission, values, and the impact they have on the community. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Lottery Administrator, you'll be the first point of contact for supporters. Prepare examples from your past experiences where you've demonstrated empathy and efficiency in customer service. Highlight how you resolved issues and built trust with clients, as this is crucial for the role.
✨Familiarise Yourself with Databases
Since you'll be updating supporter records on a lottery database, brush up on your database skills. If you have experience with similar systems, be ready to discuss it. If not, consider mentioning your willingness to learn and adapt quickly to new technologies.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the role, team culture, and how success is measured. This shows that you're engaged and serious about the position, plus it gives you valuable insights into whether the job is right for you.
