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For Companies At a Glance
- Tasks: Provide specialist telemedicine support and triage for patients in need.
- Company: Join a community-minded charity dedicated to outstanding palliative care.
- Benefits: Competitive hourly rate, pension scheme, and access to 24/7 online GP consultations.
- Why this job: Make a real difference in patients' lives while working in a supportive team.
- Qualifications: Registered Nurse with experience in palliative care or chronic condition management.
- Other info: Flexible shifts, excellent learning opportunities, and a welcoming environment.
The predicted salary is between 20 - 20 £ per hour.
Are you an experienced and compassionate Clinical Nurse Specialist looking for a role where your expertise truly matters? Join our Advice Line team, where you’ll provide specialist telemedicine support to patients and families across Somerset. This is an opportunity to use your clinical judgement, communication skills and holistic approach to care – right at the moment people need it most.
Location and working arrangements
- Location: Taunton
- Contract: Bank/Casual
- Hourly Rate: £20.86, plus 30% unsocial hours payments on Saturdays and 60% on Sundays.
- This role offers shift patterns of 8:00 – 16:00, 9:00 – 17:00, 8:00 – 18:00, or 14:00 – 22:00.
About St Margaret’s
At St Margaret’s, you’re not just joining a team – you’re becoming part of a welcoming, community‑minded charity where everyone plays a vital role in delivering outstanding palliative care. Our staff and volunteers will tell you the same thing: the patient is at the heart of everything we do. So, if you’re looking for a role where you can really make a difference, working as part of a supportive team, we could be a perfect match.
What can you expect to be doing?
You will work within our advice line team focusing on our referral, triage process and advice line calls. The role is predominantly telemedicine and will work closely with our central referral centre. Your day-to-day work will include:
- Working with a team to respond to advice line queries, referrals and take appropriate action.
- Triaging new referrals, signposting appropriately based on the individual needs, and liaising with other services, internal and external.
- Supporting and advising patients, using specialist knowledge and skills in physical symptom control, social, emotional and spiritual care.
- Assessing the appropriateness and urgency of referrals seeking further information and advice as appropriate managing expectation and giving clarity to outcome.
- Conducting home visits as required and feeding back to the community CNS team.
What will you bring?
- Be a Registered Nurse.
- Have specialist post‑graduate experience and knowledge in palliative care, acute oncology or chronic condition management.
- Remain calm under pressure during busy shifts.
- Work effectively with other healthcare professionals to ensure comprehensive assessment and care planning.
- Demonstrate excellent communication skills.
- Hold a full driving licence to enable travel for occasional home visits.
What can we offer you?
- Pension scheme: NHS employees eligible to continue with their NHS pension scheme; Non-NHS employees will receive 5.5% employer and 5% employee contribution.
- Award-winning Employee Assistance Programme for you and your family offering:
- Vitality & wellbeing health portal for non-emergency care
- Unlimited access to 24/7 online GP Consultations for employees, their partners, and dependent children as well as Expert Case Management
- Confidential and free 24-hour Employee Assistance Counselling and support
- Legal, financial, and medical information and advice
*Eligibility criteria applies
How to apply and contact
If you want to get to know our team or have a chat before applying, we’d love to hear from you. Just reach out to Colleen Gagg at colleen.gagg@st-margarets-hospice.org.uk. We are currently managing the recruitment process in-house and kindly ask that recruitment agencies refrain from contacting us with candidates for this role. For any questions about our recruitment process, please contact Recruitment@st-margarets-hospice.org.uk. We welcome applications from a diverse range of backgrounds and experiences to enrich our team. You can always contact us for a chat if there’s anything you want to talk about before you apply. Unfortunately, we are unable to offer visa sponsorship at this time. If you have all the information you need, just click apply. We can’t wait to hear from you!
Closing date: 1st April 2026
DBS Information
This role requires a criminal background check via the disclosure procedure. The Disclosure and Barring Service offers a confidential checking service for transgender applicants. This route gives applicants the choice not to have any gender or name information disclosed on their DBS certificate and is available for all levels of DBS check.
Bank Clinical Nurse Specialist - Advice Line in Taunton employer: St. Margaret’s Hospice
Contact Detail:
St. Margaret’s Hospice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bank Clinical Nurse Specialist - Advice Line in Taunton
✨Tip Number 1
Get to know the team before applying! Reach out to Colleen Gagg for a chat about the role and what it’s like to work at St Margaret’s. It shows your interest and helps you get a feel for the culture.
✨Tip Number 2
Prepare for the interview by brushing up on your clinical knowledge, especially in palliative care and telemedicine. Think of real-life scenarios where you’ve made a difference – they love hearing about your experiences!
✨Tip Number 3
Show off your communication skills during the interview. Practice explaining complex medical concepts in simple terms, as you’ll need to do this with patients and families on the advice line.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our community-minded charity.
We think you need these skills to ace Bank Clinical Nurse Specialist - Advice Line in Taunton
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for palliative care shine through. We want to see how your experience and compassion can make a difference in our Advice Line team.
Tailor Your CV: Make sure your CV highlights your relevant experience in telemedicine and palliative care. We love seeing how your skills align with what we do, so don’t hold back on showcasing your expertise!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, especially since you’ll be using those skills in the role. Make it easy for us to see why you’re a great fit!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, we can’t wait to hear from you!
How to prepare for a job interview at St. Margaret’s Hospice
✨Know Your Stuff
Make sure you brush up on your clinical knowledge, especially in palliative care and telemedicine. Be ready to discuss specific cases where you've used your judgement and skills to support patients, as this will show your expertise and commitment.
✨Showcase Your Communication Skills
Since this role involves a lot of telemedicine, practice articulating your thoughts clearly and compassionately. You might want to role-play with a friend or family member to simulate the advice line calls, ensuring you can convey empathy and clarity under pressure.
✨Understand the Team Dynamics
Research St Margaret’s and understand their values and team structure. Be prepared to discuss how you can contribute to the team and enhance patient care. Mention any previous experiences working collaboratively with healthcare professionals to highlight your teamwork skills.
✨Prepare Questions
Have a few thoughtful questions ready for your interviewers. This could be about the referral process, team culture, or how they measure success in the advice line. It shows you're genuinely interested in the role and helps you assess if it's the right fit for you.