At a Glance
- Tasks: Lead a compassionate team providing vital clinical advice and support to patients and families.
- Company: Join St Margaret’s Hospice Care, a forward-thinking organisation making a real difference.
- Benefits: Competitive salary, generous holiday entitlement, and ongoing professional development opportunities.
- Other info: Inclusive culture focused on wellbeing and community connection.
- Why this job: Make a meaningful impact during the most important time of life for patients and families.
- Qualifications: Registered Nurse with leadership experience in palliative care and strong communication skills.
The predicted salary is between 33885 - 56461 £ per year.
Make a difference at the most important time of life. We’re looking for a senior nurse ready to play a pivotal leadership role at the heart of our hospice services.
Salary: £49,338.85 - £56,461.82 per annum
Location: Taunton & Yeovil
Hours: 37.5 hours full-time (with participation in on-call rota). Part time hours can be considered.
Working Pattern: 9:00 am to 5:00 pm, Monday to Friday. There may occasionally be a need to work outside of these hours.
As Advice Line Team Lead, you will lead two complementary teams: the Advice Line, staffed by qualified nurses who provide specialist clinical advice, and the Central Referral Centre, where administrators screen incoming calls and referrals to ensure they reach the right service. This is a role where you can make a meaningful impact – ensuring patients and families receive the right care, at the right time, in the right place. You’ll also lead your team through a period of development, strengthening performance, and building a positive, accountable and supportive team culture.
What can you expect to be doing?
- Leading the triage and referral process, ensuring timely, safe and appropriate responses
- Providing clinical advice for palliative and end of life care needs
- Managing team performance, rotas, recruitment and development
- Using data and quality improvement methods to enhance service delivery and patient experience
- Working collaboratively with internal teams and other external healthcare services to ensure coordinated care
You will also play a key role in supporting service transformation and ensuring the new model is sustainable, effective, and responsive to demand.
What will you be good at?
- We’re looking for an experienced clinician who combines strong leadership capability, experience managing teams at a senior level and palliative care expertise.
- Registered Nurse with current NMC registration
- Experience in palliative and end of life care
- Proven experience in leading teams and delivering service improvement, innovation, quality improvement, or project initiatives
- Strong clinical assessment, triage and decision-making skills
- Excellent communication skills, including managing complex and sensitive conversations
- Experience of leading teams through change, including coaching, managing performance and fostering a supportive, inclusive working environment.
- Ability to manage demand, prioritise and make autonomous decisions
Inclusive recruitment
We recognise that no candidate will meet every requirement. If your experience broadly aligns with the role and you’re motivated to make a difference, we encourage you to apply. We welcome applications from people of all backgrounds and are committed to building a diverse and inclusive workforce. If you require any adjustments during the recruitment process, please contact recruitment@st-margarets-hospice.org.uk
Why join us?
- The opportunity to lead innovative service development
- Opportunities for community working, connecting directly with patients and their families
- A supportive, inclusive working culture focused on wellbeing
- Ongoing professional development and education opportunities
- The chance to make a real difference to patients and families at the most important time of their lives
Holiday entitlement: 33 days including bank holidays, rising to 35 days after 1 year, and increasing with length of service (pro-rata if part-time)
For Band 5+ clinical roles, annual leave entitlement may include reckonable service from previous clinical roles at Band 5 or above, where joining us directly from the NHS or another hospice.
Ability to buy and sell annual leave
Pension scheme: NHS pension continuation where applicable* 6% employer / 5% employee contribution for non-NHS staff
Additional Benefits:
- Life assurance cover (2x salary)
- Health Cash Plans
- Employee Assistance Programme with 24/7 GP access, counselling, wellbeing support, and legal/financial advice
- Blue Light Discount Card
- Enhanced maternity leave*
- Excellent learning and development opportunities
- Free on-site parking in Yeovil and Taunton
- Opportunities to volunteer and support fundraising initiatives
*Eligibility criteria applies
Closing date: 25th August 2026
DBS Information: This role requires a criminal background check via the disclosure procedure. Unfortunately, we are unable to offer visa sponsorship at this time.
Advice Line Team Lead in Taunton employer: St Margarets Hospice
At St Margaret’s Hospice Care, we pride ourselves on being a compassionate and forward-thinking employer, dedicated to making a meaningful impact in the lives of patients and families during their most critical times. Our inclusive work culture prioritises wellbeing and professional development, offering extensive benefits such as generous holiday entitlement, ongoing education opportunities, and a supportive environment that fosters team growth and innovation. Join us in Yeovil or Taunton, where you can lead transformative service development while enjoying a fulfilling career in palliative care.
StudySmarter Expert Advice🤫
We think this is how you could land Advice Line Team Lead in Taunton
✨Tap into Local Healthcare Networks
Getting involved with local healthcare communities is a game-changer for nursing roles. Join nursing associations or attend local events and workshops where you can meet fellow professionals and potential employers. It’s all about building those connections – your next full-time gig could be just a chat away!
✨Showcase Your Skills in Real-Life Settings
Consider volunteering at clinics or hospitals if you can squeeze in some time. Not only does this help you gain practical experience, but it also shows your commitment to patient care. Plus, it’s a fantastic way to network and potentially land a full-time role at a facility you enjoy!
✨Use LinkedIn like a Pro
Make your LinkedIn profile pop by highlighting your nursing skills prominently. Share articles, insights, or case studies that demonstrate your knowledge in patient care. Engaging with content in nursing forums can also put you on the radar of recruiters looking for full-time talent like you!
✨Direct Applications are Key!
When you spot a role that excites you, don't hold back – apply directly through our website! Tailor your application to show off how your specific experiences align with the needs at St Margarets Hospice for the Advice Line Team Lead role. Companies appreciate candidates who take initiative and show genuine interest!
We think you need these skills to ace Advice Line Team Lead in Taunton
Some tips for your application 🫡
Show Off Your Qualifications:When applying for a full-time nursing role with St Margarets Hospice, it's crucial to highlight your nursing qualifications. Make sure to include any relevant certifications, such as your NMC registration and any specialisations. List them front and centre on your CV so we can see your expertise at a glance!
Craft a Compassionate Cover Letter:Your cover letter is the perfect place to express your passion for patient care. Talk about your experiences, how you handle challenging situations, and your approach to teamwork. This gives us insight not just into your skills but also into your caring nature, which is essential in nursing.
Emphasise Soft Skills:In nursing, technical skills are important, but we're also keen on soft skills. Make sure to highlight your communication abilities, empathy, and problem-solving skills. These attributes are often just as critical in delivering exceptional patient care and will help differentiate you from other candidates.
Tailor Your Experience to Patient Care:When detailing your experience, be specific about your direct patient care roles. Focus on the impact you’ve made on your patients’ lives—mention specific tasks, challenges you've overcame, or improvements you’ve contributed to. This helps us visualise you in action at St Margarets Hospice, and how you can make a difference!
How to prepare for a job interview at St Margarets Hospice
✨Brush Up on Clinical Scenarios
In nursing, you might face questions around patient scenarios, so sharpen your clinical judgment skills. Think through common cases—like managing a patient with specific needs or handling emergencies—and be ready to articulate your approach confidently.
✨Showcase Your Soft Skills
Beyond technical skills, nursing is all about communication and empathy. Prepare to share examples from your experiences that highlight your ability to connect with patients and work effectively in a team, as this is crucial for a full-time role at St Margarets Hospice.
✨Familiarise Yourself with Healthcare Regulations
Make sure you're up to speed with the latest healthcare regulations and policies relevant to your role. This knowledge not only shows your commitment to patient safety but also signals that you're proactive and engaged—qualities that full-time employers like St Margarets Hospice appreciate.
✨Ask AboutCareer Development Opportunities
Since this is a full-time position, show your ambition by asking how St Margarets Hospice supports growth and development. Inquire about ongoing training, mentorship programmes, or opportunities to specialise in particular areas, as this illustrates your long-term interest in nursing.
