Supporter Development Manager in Somerset

We are delighted to be working with St Margaret’s Hospice Care who support patients, families and carers across the majority of Somerset, providing specialist in-patient hospice care, an adviceline and community service. St Margaret’s are now seeking an experienced and innovative Supporter Development Manager to lead the ‘Supporter Experience’ function, bringing fresh ideas and insight-driven strategies to enhance donor engagement.

You will manage supporter journeys across all income streams, focus on retention and stewardship, recognise and thank donors appropriately, and ensure accurate data management, Gift Aid compliance, and adherence to fundraising policies. Reporting to the Head of Fundraising, you will help drive the hospice’s five-year income generation strategy, maximising income through innovative, supporter-focused engagement.

With one direct report and oversight of a further three team members, you will embed gold-standard stewardship across the directorate, use CRM insights to guide decisions, and support the growth of mid-level giving while ensuring consistently high-quality supporter experiences.

The successful candidate will demonstrate:

• Experience delivering high-quality supporter care and stewardship strategies that retain donors, reduce attrition, and increase giving opportunities.
• Highly developed organisational and project management skills, with the ability to plan, prioritise, and manage multiple tasks and projects simultaneously.
• Proven experience managing and delivering income-generating campaigns or appeals, including setting and managing budgets.
• Experience leading a high-performing team and supporting individuals to achieve their objectives.
• Demonstrable experience using CRM databases to analyse supporter data, with a strong understanding of accurate data capture, data governance, and using insight to enhance the supporter experience.
• Open minded, you will be creative in approach, with effective leadership skills, and a strong empathetic and kind nature, particularly towards colleagues and bereaved supporters.
• With the ability to work well and build relationships with all stakeholders, both internal and external.

Experience of Beacon would be an advantage but is not essential.

This role is subject to a DBS check, which will be carried out by the employer. Location: Taunton and Yeovil – flexible about location (minimum 1 day per fortnight in Yeovil). Hours: Full time, hybrid (3 days in office) with some flexibility for the right candidate. Closing date: 28th February. Applications are being reviewed by Charisma on a rolling basis, so please apply without delay to avoid disappointment.