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- Tasks: Assist in managing a retail shop, providing excellent customer service and supporting volunteers.
- Company: Join St Margaret’s Hospice Care, a community-focused charity dedicated to palliative care.
- Benefits: Enjoy 33 days holiday, a pension scheme, and access to health and wellbeing support.
- Why this job: Make a real difference in people's lives while working in a supportive and friendly environment.
- Qualifications: Retail experience, strong communication skills, and a passion for motivating teams are essential.
- Other info: Part-time role with flexible hours and opportunities for personal development.
The predicted salary is between 9527 - 9527 £ per year.
St Margaret’s Hospice Care has a fantastic opportunity for a Deputy Shop Manager to join our team. This role is based in Wiveliscombe. You will join us on a permanent basis and in return, you will receive a salary of £9,527.03 per annum. This is a part-time role working 15 hours a week, working 2 days a week. There may occasionally be a need to work additional hours to cover staff leave as required.
By joining us you will quickly become part of a great Retail Team that we are proud to say consists of over 700 dedicated individuals and volunteers. The team’s commitment, skills, passion, and energy combine to deliver significant income, enabling our clinical colleagues to deliver their services to nearly 5,000 people across Somerset.
What can you expect to be doing?
Joining the team in our Wiveliscombe Shop, you will work alongside the shop manager, deputising when needed in their absence. Your day-to-day work will involve:
- Delivering friendly and approachable customer service
- Assisting in managing, training and motivating colleagues and volunteers
- Merchandising and creating beautiful shop displays
- Following till and cash handling procedures
- Helping to organise staff and volunteer rotas
- Sorting, lifting, and carrying donated goods
What will you be good at?
You will have:
- Experience working in Retail, ideally from a supervisory or management role
- Demonstrable excellent communication skills and the high standards of customer service
- An understanding and awareness of how to successfully motivate and engage a team, working collectively to provide outstanding customer service and driving sales within your own shop
This role is a physically demanding position within a busy retail environment which includes the lifting and carrying of donated goods.
What can we offer you?
You won’t just be joining a fantastic team – you’ll be part of a welcoming, community minded charity. Our mission is to provide excellent specialist palliative care for patients and support to their families. Everyone here contributes and has a part to play towards our goal. If you speak to any of our staff or volunteers, they will tell you how the patient is at the heart of everything they do. So, if you’re looking for a role where you can really make a difference, we could be a perfect match.
- Holiday entitlement: 33 days holiday including bank holidays rising to 35 days after 1 year, and increasing with length of service (pro-rata if part-time)
- Recognise continuous service for clinical staff paid at band 5+ who join directly from the NHS or another hospice
- Ability to buy and sell annual leave
- Pension scheme: NHS employees eligible to continue with their NHS pension scheme; Non-NHS employees will receive 5% employer and 5% employee contribution
- Award-winning Employee Assistance Programme for you and your family offering:
- Vitality & wellbeing health portal for non-emergency care
- Unlimited access to 24/7 online GP Consultations for employees, their partners, and dependent children as well as Expert Case Management
- Confidential and free 24-hour Employee Assistance Counselling and support
- Legal, financial, and medical information and advice
*Eligibility criteria applies
If you want to get to know our team or have a chat before applying, we’d love to hear from you. Just reach out to Amanda Sully, Retail Area Manager.
Unfortunately, we are not able to offer visa sponsorship at this time. For any questions about our recruitment process or to request an application form, please contact us.
We welcome applications from a diverse range of backgrounds and experiences to enrich our team. You can always contact us for a chat if there’s anything you want to talk about before you apply. If you have all the information you need, just click apply. We can’t wait to hear from you!
Closing date: 16th March 2025
Deputy Shop Manager employer: St. Margaret’s Hospice
Contact Detail:
St. Margaret’s Hospice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Shop Manager
✨Tip Number 1
Familiarise yourself with St Margaret’s Hospice Care and its mission. Understanding the charity's values and how they impact the community will help you convey your passion for the role during any discussions.
✨Tip Number 2
Prepare to discuss your retail experience in detail, especially any supervisory roles. Think of specific examples where you've successfully motivated a team or improved customer service, as these will resonate well with the hiring team.
✨Tip Number 3
Showcase your ability to create engaging shop displays. Consider bringing along ideas or examples of past merchandising successes to demonstrate your creativity and understanding of retail aesthetics.
✨Tip Number 4
Be ready to discuss how you handle physically demanding tasks, as this role involves lifting and carrying donated goods. Highlight any relevant experience that showcases your capability to manage such responsibilities effectively.
We think you need these skills to ace Deputy Shop Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant retail experience, especially any supervisory or management roles. Emphasise your customer service skills and any experience in training or motivating a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and your understanding of the charity's mission. Mention specific examples of how you've delivered excellent customer service and motivated a team in previous roles.
Highlight Relevant Skills: In your application, clearly outline your communication skills and ability to engage with both customers and colleagues. Provide examples of how you've successfully managed or contributed to a team environment.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at St. Margaret’s Hospice
✨Show Your Passion for Retail
Make sure to express your enthusiasm for working in retail and how it aligns with the mission of St Margaret’s Hospice Care. Share specific examples of your previous experiences that highlight your commitment to customer service and team collaboration.
✨Demonstrate Leadership Skills
As a Deputy Shop Manager, you'll need to motivate and manage a team. Prepare to discuss your leadership style and provide examples of how you've successfully trained or motivated colleagues in the past. This will show that you can step up when needed.
✨Prepare for Practical Scenarios
Since the role involves physically demanding tasks like sorting and lifting donated goods, be ready to discuss how you handle such responsibilities. You might even want to mention any relevant experience you have in similar environments to reassure them of your capability.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask questions about the team dynamics, shop goals, or community involvement. This shows your genuine interest in the role and helps you understand if it's the right fit for you.
