At a Glance
- Tasks: Be the first point of contact for our Lottery supporters and provide exceptional customer care.
- Company: Join a passionate charity making a real difference in Somerset.
- Benefits: Enjoy 33 days holiday, flexible hours, and great training opportunities.
- Other info: Work in a supportive team with opportunities for personal growth.
- Why this job: Make an impact while supporting patients and families in your community.
- Qualifications: Good communication skills and a passion for helping others.
The predicted salary is between 26896 - 26896 £ per year.
Do you have experience in fundraising, customer service, call centre work, or another supporter-facing role? Do you want to join a charity that is passionate about delivering a gold standard supporter experience? We have a fantastic opportunity for a Lottery Administrator to join our dynamic Fundraising team. Helping us to implement an exciting change within this area of Fundraising, you will ensure our supporters receive good stewardship and donor care.
Location & Compensation
- Location: Taunton
- Salary: £14,538.87 per annum (equivalent to a full-time salary of £26,896.90)
- Working pattern: 20 hours per week – can be worked over 4 or 5 days with flexible start and finish times where possible
- Contract: 3 months fixed term
- Hybrid Working: Primarily in the office with flexibility to work from home
Why Join St Margaret’s Hospice?
- Be part of a local charity: See the outcome of your work and the difference it makes to the patients and families we support here in Somerset.
- Supporter‑led organisation: Help keep supporters at the heart of everything we do and deliver excellent customer service.
- Autonomy: Empowered to carry out your duties and support key projects related to the Lottery.
- Supportive Team Culture: Work in a team that ensures our supporters receive the best possible care.
What can you expect to be doing?
- Being the first point of contact for Weekly Prize Draw supporters by phone, email and post
- Responding to enquiries with empathy and efficiency, building trust and encouraging continued support for the hospice
- Using judgement to resolve issues promptly, escalating to a manager where needed
- Updating supporter records accurately on our lottery database (including changes of address or cancellations)
- Processing cancellation requests and updates on payment systems
- Monitoring inboxes and ensuring any emails are dealt with within 48 hours
What will I be good at?
- Delivering high quality customer care within a busy, rapidly changing environment; previous call‑centre experience is an advantage
- Tailoring communications to different types of supporters
- Using a database and processing payments, with comfort in amending records where appropriate
- Enjoying teamwork that keeps the supporter at the heart of everything we do
- Having a creative and imaginative approach to ideas and opportunities
You don’t need to come from a charity background – if you have good communication skills, enjoy working with people, and are happy learning new systems, we’ll provide training and support to help you succeed.
What can we offer you?
You’ll be part of a welcoming, community‑minded charity that provides excellent specialist palliative care for patients and support to their families.
Benefits
- 33 days’ holiday including bank holidays (pro‑rata), rising with service
- Pension scheme (NHS* or non‑NHS options available)
- Employee Assistance Programme for you and your family
- Blue Light Card – discounts on retailers and restaurants saving up to 35%
- Enhanced maternity leave*
- Excellent learning and development opportunities
- Free on‑site parking in Yeovil and Taunton
- Volunteering and fundraising opportunities
- Eligibility criteria applies
Lottery Administrator in Taunton employer: St Margaret's Hospice Care
St Margaret’s Hospice is an exceptional employer, offering a supportive team culture where you can make a tangible difference in the lives of patients and families in Somerset. With flexible working patterns, generous holiday allowances, and a commitment to employee development, you will thrive in a community-minded environment that values your contributions and empowers you to deliver outstanding supporter care.
Contact Details:
St Margaret's Hospice Care Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Lottery Administrator in Taunton
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the charity sector. A personal introduction can make all the difference when applying for roles like Lottery Administrator.
✨Tip Number 2
Prepare for the interview by researching the charity's mission and values. Show us that you’re passionate about delivering a gold standard supporter experience and how your previous roles have equipped you for this position.
✨Tip Number 3
Practice your communication skills! Since this role involves being the first point of contact for supporters, it’s crucial to demonstrate empathy and efficiency. Role-play common scenarios with a friend to build your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our supportive team culture.
We think you need these skills to ace Lottery Administrator in Taunton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience in fundraising or customer service. We want to see how your skills align with the Lottery Administrator role, so don’t hold back on showcasing your relevant experience!
Show Your Passion:Let us know why you’re excited about joining a charity like St Margaret’s Hospice. Share your enthusiasm for delivering excellent supporter care and how you can contribute to our mission. A little passion goes a long way!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out. Avoid jargon and focus on what makes you a great fit for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at St Margaret's Hospice Care
✨Know the Charity Inside Out
Before your interview, take some time to research St Margaret’s Hospice. Understand their mission, values, and the impact they have on the community. This will not only show your genuine interest but also help you tailor your answers to align with their goals.
✨Showcase Your Customer Service Skills
Since the role involves being the first point of contact for supporters, be ready to discuss your previous experiences in customer service or call centre roles. Prepare specific examples where you demonstrated empathy, resolved issues, or built trust with customers.
✨Familiarise Yourself with Fundraising Concepts
Even if you don’t have a charity background, it’s beneficial to understand basic fundraising principles. Think about how you can contribute to enhancing the supporter experience and be prepared to share any creative ideas you might have during the interview.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This will help you respond more effectively and demonstrate your communication skills. Don’t hesitate to ask for clarification if you’re unsure about something – it shows you’re engaged and keen to provide the best answers.
