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- Tasks: Provide specialist telemedicine support and triage for patients in need.
- Company: Join a community-minded charity dedicated to outstanding palliative care.
- Benefits: Competitive hourly rate, pension scheme, and excellent learning opportunities.
- Why this job: Make a real difference in patients' lives while working in a supportive team.
- Qualifications: Registered Nurse with experience in palliative care or chronic condition management.
- Other info: Flexible shifts and opportunities for home visits to enhance patient care.
The predicted salary is between 20 - 20 £ per hour.
Are you an experienced and compassionate Clinical Nurse Specialist looking for a role where your expertise truly matters? Join our Advice Line team, where you’ll provide specialist telemedicine support to patients and families across Somerset. This is an opportunity to use your clinical judgement, communication skills and holistic approach to care - right at the moment people need it most.
Location: Taunton
Contract: Bank/Casual
Hourly Rate: £20.86, plus 30% unsocial hours payments on Saturdays and 60% on Sundays.
This role offers shift patterns of 8:00 - 16:00, 9:00 - 17:00, 8:00 - 18:00, or 14:00 - 22:00.
At St Margaret’s, you’re not just joining a team - you’re becoming part of a welcoming, community-minded charity where everyone plays a vital role in delivering outstanding palliative care. Our staff and volunteers will tell you the same thing: the patient is at the heart of everything we do. So, if you’re looking for a role where you can really make a difference, working as part of a supportive team, we could be a perfect match.
What can you expect to be doing?
- You will work within our advice line team focusing on our referral, triage process and advice line calls.
- The role is predominantly telemedicine and will work closely with our central referral centre.
- Your day-to-day work will include:
- Working with a team to respond to advice line queries, referrals and take appropriate action.
- Triaging new referrals, signposting appropriately based on the individual needs, and liaising with other services, internal and external.
- Supporting and advising patients, using specialist knowledge and skills in physical symptom control, social, emotional and spiritual care.
- Assess the appropriateness and urgency of referrals seeking further information and advice as appropriate managing expectation and giving clarity to outcome.
- Conducting home visits as required and feeding back to the community CNS team.
What will you bring?
- You will be a Registered Nurse.
- Have specialist post-graduate experience and knowledge in palliative care, acute oncology or chronic condition management.
- Remain calm under pressure during busy shifts.
- Work effectively with other healthcare professionals to ensure comprehensive assessment and care planning.
- Demonstrate excellent communication skills.
- Hold a full driving licence to enable travel for occasional home visits.
What can we offer you?
- Pension scheme
- NHS employees eligible to continue with their NHS pension scheme
- Non-NHS employees will receive 5.5% employer and 5% employee contribution.
- Award-winning Employee Assistance Programme for you and your family offering:
- Vitality & wellbeing health portal for non-emergency care
- Unlimited access to 24/7 online GP Consultations for employees, their partners, and dependent children as well as Expert Case Management
- Confidential and free 24-hour Employee Assistance
- Counselling and support
- Legal, financial, and medical information and advice
- And more…
If you want to get to know our team or have a chat before applying, we’d love to hear from you. Just reach out to Colleen Gagg at colleen.gagg@st-margarets-hospice.org.uk
We are currently managing the recruitment process in-house and kindly ask that recruitment agencies refrain from contacting us with candidates for this role.
For any questions about our recruitment process, please contact Recruitment@st-margarets-hospice.org.uk.
We welcome applications from a diverse range of backgrounds and experiences to enrich our team. You can always contact us for a chat if there’s anything you want to talk about before you apply.
Unfortunately, we are unable to offer visa sponsorship at this time.
If you have all the information you need, just click apply. We can’t wait to hear from you!
Closing date: 1st April 2026
This role requires a criminal background check via the disclosure procedure. The Disclosure and Barring Service offers a confidential checking service for transgender applicants. This route gives applicants the choice not to have any gender or name information disclosed on their DBS certificate and is available for all levels of DBS check.
Bank Clinical Nurse Specialist - Advice Line in Taunton employer: St Margaret's Hospice Care
Contact Detail:
St Margaret's Hospice Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bank Clinical Nurse Specialist - Advice Line in Taunton
✨Tip Number 1
Get to know the team before applying! Reach out to Colleen Gagg for a chat about the role and what it’s like to work in the Advice Line team. It’s a great way to show your interest and get insider info.
✨Tip Number 2
When you apply, make sure to highlight your experience in palliative care or chronic condition management. We want to see how your skills can make a difference in our community-focused charity.
✨Tip Number 3
During interviews, be ready to demonstrate your communication skills and how you handle pressure. We’re looking for someone who can stay calm and collected while providing top-notch care over the phone.
✨Tip Number 4
Don’t forget to check out our website for more details on the role and benefits. Applying through our site is the best way to ensure your application gets noticed!
We think you need these skills to ace Bank Clinical Nurse Specialist - Advice Line in Taunton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Clinical Nurse Specialist role. Highlight your relevant experience in palliative care and telemedicine, showing us why you're the perfect fit for our Advice Line team.
Showcase Your Skills: We want to see your communication skills shine! Use specific examples from your past experiences to demonstrate how you've effectively supported patients and worked with healthcare professionals. This will help us understand your holistic approach to care.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your qualifications and motivations for joining our community-minded charity.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity. We can’t wait to hear from you!
How to prepare for a job interview at St Margaret's Hospice Care
✨Know Your Stuff
Make sure you brush up on your clinical knowledge, especially in palliative care and telemedicine. Be ready to discuss specific cases or scenarios where you've used your expertise to support patients and families.
✨Showcase Your Communication Skills
Since this role involves a lot of telemedicine, practice articulating your thoughts clearly and compassionately. You might want to prepare examples of how you've effectively communicated with patients or colleagues in high-pressure situations.
✨Demonstrate Team Spirit
This position is all about working within a team. Think of instances where you've collaborated with other healthcare professionals to achieve a common goal. Highlight your ability to triage and signpost effectively while maintaining a supportive environment.
✨Ask Thoughtful Questions
Prepare some insightful questions about the Advice Line team and their processes. This shows your genuine interest in the role and helps you understand how you can contribute to their mission of delivering outstanding palliative care.