At a Glance
- Tasks: Be the first point of contact for callers, providing vital support to patients and families.
- Company: Join St Margaret’s Hospice Care, a compassionate charity making a real difference.
- Benefits: Enjoy competitive pay, pension scheme, wellbeing support, and flexible working opportunities.
- Other info: Join a collaborative team with great career growth and community involvement.
- Why this job: Make a meaningful impact in a supportive environment while developing your skills.
- Qualifications: Experience in busy office settings, excellent communication skills, and IT proficiency.
The predicted salary is between 28000 - 28000 £ per year.
Are you an Administrator or Call-Handler looking for your next opportunity? St Margaret’s Hospice Care has a fantastic opportunity for a Clinical Coordinator to join our team. Based in our Central Referral Centre, you will be the first point of contact for callers to the hospice. Our duty is to speak with the person to understand how best they can be helped and pass them on to the relevant team.
Role Details
- Location: Taunton, office based
- Contract Type: Bank/Casual
- Hourly Rate: £13.55
What can you expect to be doing?
You will play a critical role in helping to provide the support that patients and families need. Being a clinical coordinator involves being the primary contact for all callers to our main telephone contact numbers. This can be healthcare professionals making patient referrals which we document and pass onto our duty clinicians, or answering calls from patients, families and carers, liaising with a variety of services within the hospice to pass on this information so that the right service team can follow up. We provide a comprehensive training programme and induction to ensure that you have the skills and knowledge required to undertake this challenging but rewarding role. We recognise that much of what we deal with on a day to day basis can be emotional and have a strong programme of support in place.
What will you be good at?
- Have experience of working in a busy office environment, have an excellent telephone manner and are methodical.
- Are able to relay information accurately from calls both verbally and written.
- Have a good understanding of confidentiality.
- Due to the number of healthcare computer programs we use, are very confident in their computer and IT skills.
- Are flexible and can prioritise workloads.
You will be working in a fast-paced environment where you will experience numerous interruptions throughout the working day. This is a primarily office-based role, so ability to get to the Hospice site is essential.
Our Values
- Compassionate: Kindness and care for everyone, every day
- Collaborative: One team, working together for one goal
- Ambitious: Striving for better, now and into the future.
Inclusive recruitment
We welcome applicants from all backgrounds and experiences. If your experience broadly matches the role and you’re motivated to make a difference, we encourage you to apply. If you need adjustments during recruitment, please contact recruitment@st-margarets-hospice.org.uk.
Why join St Margaret’s Hospice?
You won’t just be joining a fantastic team — you’ll become part of a welcoming, community-minded charity making a real difference every day. We offer a supportive and inclusive working environment alongside a range of benefits including:
- Pension scheme
- NHS employees eligible to continue with their NHS pension scheme*
- Non-NHS employees will receive 5.5% employer and 5% employee contribution.
- Employee Assistance Programme
- 24/7 GP consultations
- Wellbeing and health support
- Confidential counselling
- Legal, financial and medical advice
- Expert case management support for employees and families
- And more…
- Blue Light Discount Card
- Excellent learning and development opportunities
- Free on-site parking in Yeovil and Taunton
- Volunteering and fundraising opportunities
- Eligibility criteria applies
Want to apply or find out more?
If you want to get to know our team or have a chat before applying, we’d love to hear from you. Just reach out to us at 01823 333822, Colleen Gagg, Community Services Lead. If you have all the information you need, just click apply. We can't wait to hear from you!
Closing date: 16/06/2026
Interview date: 23/06/2026
Unfortunately, we are unable to offer visa sponsorship at this time.
Bank Clinical Co-ordinator in Taunton employer: St Margaret's Hospice Care
St Margaret’s Hospice Care is an exceptional employer, offering a supportive and inclusive work environment where you can make a meaningful impact in the lives of patients and their families. Located in Taunton, our team benefits from comprehensive training, flexible working arrangements, and a range of employee support services, including a robust Employee Assistance Programme and opportunities for personal growth through learning and development. Join us to be part of a compassionate community dedicated to providing high-quality care and support.
Contact Details:
St Margaret's Hospice Care Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Bank Clinical Co-ordinator in Taunton
✨Tip Number 1
Get to know the company before your interview! Research St Margaret’s Hospice Care, their values, and what they stand for. This will help you connect with the team and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your phone skills! Since you'll be the first point of contact, it’s crucial to have a friendly and professional telephone manner. Try role-playing with a friend to get comfortable with handling different types of calls.
✨Tip Number 3
Be ready to showcase your IT skills! Brush up on any healthcare computer programs you might encounter. Being confident with technology will set you apart and show that you can handle the fast-paced environment.
✨Tip Number 4
Don’t hesitate to reach out! If you have questions or want to chat about the role, give Colleen a call at 01823 333822. It shows initiative and gives you a chance to make a personal connection before applying through our website.
We think you need these skills to ace Bank Clinical Co-ordinator in Taunton
Some tips for your application 🫡
Show Your Compassion:In your application, let us see your compassionate side! Share experiences where you've helped others, especially in challenging situations. This role is all about kindness and care, so make sure that shines through.
Be Clear and Concise:When writing your application, keep it clear and to the point. We want to see how well you can relay information accurately, just like you would in the role. Avoid jargon and focus on what makes you a great fit for the Clinical Coordinator position.
Highlight Your IT Skills:Since you'll be using various healthcare computer programs, it's essential to showcase your IT skills. Mention any relevant experience with software or systems, and don't forget to include your confidence in using technology!
Tailor Your Application:Make sure to tailor your application specifically for this role. Refer to the job description and align your skills and experiences with what we're looking for. It shows us you're genuinely interested and have done your homework!
How to prepare for a job interview at St Margaret's Hospice Care
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Clinical Coordinator. Familiarise yourself with the key tasks mentioned in the job description, such as handling calls from patients and healthcare professionals. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Practice Your Telephone Skills
Since you'll be the first point of contact for callers, it's crucial to have a polished telephone manner. Practice answering common questions or scenarios you might encounter during the call. You could even role-play with a friend to get comfortable with relaying information accurately and empathetically.
✨Showcase Your IT Confidence
Given the emphasis on computer skills in this role, be prepared to discuss your experience with various healthcare computer programs. If you have specific examples of how you've used technology to improve efficiency or communication in previous roles, share those during the interview to highlight your capabilities.
✨Emphasise Your Compassionate Nature
St Margaret’s Hospice Care values compassion highly, so be ready to talk about your experiences in emotionally charged situations. Share examples of how you've provided support to others, whether in a professional or personal context, to illustrate your alignment with their values.
