At a Glance
- Tasks: Lead innovative fundraising strategies and manage supporter engagement projects.
- Company: Join St Margaret's Hospice Care, a community-focused charity dedicated to palliative care.
- Benefits: Enjoy 33 days holiday, flexible leave options, and access to health and wellbeing resources.
- Other info: Part-time role with opportunities for personal growth and development.
- Why this job: Make a real difference in people's lives while working in a supportive team environment.
- Qualifications: Experience in income-generating campaigns and customer care is essential.
The predicted salary is between 28651 - 35336 £ per year.
Are you a Fundraising professional looking to join an insight-led charity? Are you passionate about delivering a gold standard supporter experience?
We have a fantastic opportunity for a Supporter Experience Manager to join our dynamic Fundraising team.
Location
Can be based in Taunton or Yeovil
Salary
£35,000 - £36,500 per annum
Working pattern
37 hours per week
Contract
13-Month fixed term maternity cover
Hybrid Working
At least 2 days per week in the office and the remaining at home.
Why Join St Margaret’s Hospice
- Be part of a local charity: See the outcome of your work and the difference it makes to the patients and families we support here in Somerset.
- Autonomy: Freedom to take ownership of your own area, optimising how we use data to shape and implement new ways of working.
- Impact: Use data insights to ensure our supporters feel valued, appreciated, and see the impact of their giving.
- Professional Development: Take the lead on key projects, developing supporter journeys, and creating a new Reward and Recognition Strategy.
- Supportive Team Culture: As well as leading Supporter Experience team, you will work alongside our brilliant Copywriter and be fully supported by our Head of Fundraising.
What can you expect to be doing?
Focusing on maximising income generation potential, you will deliver innovative engagement strategies that are supporter centric and based on insight.
Your day-to-day work will include
- Take the lead on donor retention, ensuring we have meaningful stewardship plans and activities in place that are donor centric and show impact.
- Make data-driven decisions to plan supporter journeys which reduce attrition and offer opportunity to cross sell different products.
- Oversee the Customer Relationship Management tool (CRM), which underpins all communications with our supporters.
- Utilise the CRM system to analyse data and using insights gained to inform decision making.
- Oversee and support the Supporter Experience team.
- Provide regular reporting against donor retention objectives, tracking expenditure, and delivering accurate forecasts.
What will I be good at?
- Experience of delivering high quality customer care within a busy, rapidly changing environment
- Creative and imaginative in approach to ideas and opportunities
- Experience of setting and managing income and expenditure budgets
- Experience of using Customer Relationship Management databases and gathering insight from other sources to enhance the customer experience
- Experience of using data to design and implement supporter journeys and donor retention strategies
Our Values
- Compassionate: Kindness and care for everyone, every day
- Collaborative: One team, working together for one goal
- Ambitious: Striving for better, now and into the future.
Inclusive recruitment
We are an equal opportunities employer and welcome applications from all sections of the community.
If you need adjustments during recruitment, please contact recruitment@st-margarets-hospice.org.uk.
If you want to get to know our team or have a chat before applying, we’d love to hear from you. Just reach out to Hannah Roberts, Head of Fundraising, at Hannah.Roberts@st-margarets-hospice.org.uk
Why join St Margaret’s Hospice?
You won’t just be joining a fantastic team -- you’ll become part of a welcoming, community-minded charity making a real difference every day.
Holiday entitlement
- 33 days including bank holidays, rising to 35 days after 1 year, and increasing with length of service (pro-rata if part-time)
- Ability to buy and sell annual leave
Pension scheme
- NHS pension continuation where applicable*
- 6% employer / 5% employee contribution for non-NHS staff
Additional Benefits
- Life assurance cover (2x salary)
- Health Cash Plans
- Employee Assistance Programme with 24/7 GP access, counselling, wellbeing support, and legal/financial advice
- Blue Light Discount Card
- Enhanced maternity leave*
- Excellent learning and development opportunities
- Free on-site parking in Yeovil and Taunton
- Opportunities to volunteer and support fundraising initiatives
- Eligibility criteria applies
Closing date
4 October
Interview date
Week commencing 19 October
Unfortunately, we are unable to offer visa sponsorship at this time.
Safer Recruitment
St Margaret's Hospice are committed to safeguarding and promoting the welfare of those who use our services.
As part of our safer recruitment processes, all offers of employment are subject to satisfactory pre-employment checks relevant to the role. These may include verification of identity, right to work, references, qualifications, and other regulatory, fraud prevention, and compliance checks.
#J-18808-Ljbffr
Supporter Development Manager in Taunton employer: St Margaret's Hospice Care
St Margaret’s Hospice Care is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. Located in Taunton, this part-time role not only provides generous holiday entitlement and a pension scheme but also fosters a collaborative environment where staff can engage in meaningful work that directly impacts the community.
Contact Details:
St Margaret's Hospice Care Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Supporter Development Manager in Taunton
✨Tip Number 1
Familiarise yourself with St Margaret's Hospice Care and their mission. Understanding their values and the community they serve will help you tailor your approach during interviews and discussions, showing that you're genuinely invested in their cause.
✨Tip Number 2
Network with current or former employees of St Margaret's Hospice Care. They can provide valuable insights into the organisational culture and expectations for the Supporter Development Manager role, which can give you an edge in your application.
✨Tip Number 3
Prepare to discuss specific examples of your experience with income-generating campaigns. Highlighting your past successes and how they relate to the responsibilities outlined in the job description will demonstrate your capability and readiness for the role.
✨Tip Number 4
Showcase your creativity and innovative thinking during the interview process. Since the role involves developing new engagement strategies, be ready to share fresh ideas on how to enhance supporter experiences and increase fundraising efforts.
We think you need these skills to ace Supporter Development Manager in Taunton
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to grasp the key responsibilities and skills required for the Supporter Development Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV:Ensure your CV is up-to-date and clearly outlines your relevant experience in fundraising, customer care, and project management. Use bullet points for clarity and focus on achievements that demonstrate your ability to generate income and engage supporters.
Write a Strong Cover Letter:Your cover letter should express your passion for the role and the charity's mission. Highlight specific examples of past campaigns you've managed and how they relate to the responsibilities of this position. Make it personal and engaging.
Showcase Your Data Skills:Since the role involves using CRM systems and making data-driven decisions, mention any relevant experience you have with data analysis and how it has informed your previous work. This will demonstrate your capability to enhance the supporter experience.
How to prepare for a job interview at St Margaret's Hospice Care
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Supporter Development Manager. Familiarise yourself with the hospice's five-year income generation strategy and think about how your experience aligns with their goals.
✨Showcase Your Creativity
Since the role requires innovative engagement strategies, be prepared to discuss your creative ideas for supporter engagement. Think of examples from your past experiences where you've successfully implemented unique campaigns.
✨Data-Driven Decision Making
Highlight your experience with Customer Relationship Management (CRM) systems. Be ready to explain how you've used data to inform your decisions and improve donor retention in previous roles.
✨Demonstrate Leadership Skills
As you'll be line managing the Supporter Experience team, it's important to showcase your leadership abilities. Prepare examples of how you've effectively managed teams or projects, focusing on your approach to fostering a supportive environment.
