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- Tasks: Supervise and support staff, deliver excellent customer service, and manage store operations.
- Company: Join St Margaret’s Hospice Care, a community-focused charity making a real difference.
- Benefits: Generous holiday entitlement, pension scheme, health cash plans, and learning opportunities.
- Other info: Flexible hours with opportunities for personal growth and community engagement.
- Why this job: Be part of a passionate team helping nearly 5,000 people across Somerset.
- Qualifications: Experience in retail supervision and strong communication skills required.
The predicted salary is between 10833 - 10833 ÂŁ per year.
St Margaret’s Hospice Care has a fantastic opportunity for a Deputy Shop Manager to join our team in Ilminster. You will join us on a permanent basis and in return, you will receive a salary of £10,833.38 per annum. This is a 16‑hour per week, part‑time role, worked across two days. Flexibility is essential, as you will be expected to work additional hours from time to time to support shop cover, particularly during holidays, sickness, or busy periods.
By joining us you will quickly become part of a great Retail Team that we are proud to say consists of over 700 dedicated individuals and volunteers. The team’s commitment, skills, passion, and energy combine to deliver significant income, enabling our clinical colleagues to deliver their services to nearly 5,000 people across Somerset.
Responsibilities
- Supervising, supporting, and motivating staff and volunteers on shift
- Delivering warm, friendly, and engaging customer service
- Assisting with the training, induction, and ongoing development of team members
- Creating eye‑catching merchandising and beautiful displays to bring the store to life
- Managing till and cash‑handling procedures
- Assisting with staff and volunteer rotas
- Sorting, lifting, and carrying donated goods
What you will be good at
- Experience in a supervisory role, ideally within the Retail industry
- Demonstrable excellent communication skills and the high standards of customer service
- An understanding and awareness of how to successfully motivate and engage a team, working collectively to provide outstanding customer service and driving sales within your own shop
This role is a physically demanding position within a busy retail environment which includes the lifting and carrying of donated goods.
What can we offer you?
- Holiday entitlement – 33 days including bank holidays rising to 35 days after 1 year, and increasing with length of service (pro‑rata if part‑time)
- Ability to buy and sell annual leave
- Pension scheme – NHS employees eligible to continue with their NHS pension scheme; Non‑NHS employees will receive 6% employer and 5% employee contribution
- Award‑winning Employee Assistance Programme with health portal, 24/7 online GP Consultations, confidential 24‑hour support, counselling, and legal/financial information
- Life assurance cover – 2x salary
- Health Cash Plans – cashback on a range of health benefits
- Blue Light Card – discounts on retailers and restaurants
- Enhanced maternity leave (where applicable)
- Excellent learning and development opportunities
- Volunteering and fundraising opportunities
If you want to get to know our team or have a chat before applying, you’re welcome to visit our Ilminster store. For questions about our recruitment process, please contact Recruitment@st-margarets-hospice.org.uk. We are currently managing the recruitment process in‑house and kindly ask that recruitment agencies refrain from contacting us with candidates for this role. We welcome applications from a diverse range of backgrounds and experiences to enrich our team. If there’s anything you’d like to discuss before you apply, please get in touch. If you have all the information you need, just click apply. We can’t wait to hear from you!
Deputy Shop Manager in Ilminster employer: St Margaret's Hospice Care
Contact Detail:
St Margaret's Hospice Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Shop Manager in Ilminster
✨Tip Number 1
Get to know the team! Before applying, pop into the Ilminster shop and chat with the staff. This will not only give you a feel for the environment but also show your genuine interest in the role.
✨Tip Number 2
Show off your supervisory skills! During interviews, share specific examples of how you've motivated teams in the past. We love hearing about your experiences that align with our mission.
✨Tip Number 3
Be flexible! Highlight your willingness to work additional hours when needed. This shows that you're a team player and ready to step up during busy times.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re tech-savvy and keen to join our community-minded charity.
We think you need these skills to ace Deputy Shop Manager in Ilminster
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about making a difference in our community and supporting our mission.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience, especially in supervisory roles within retail. We love seeing how your skills align with what we’re looking for!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role.
How to prepare for a job interview at St Margaret's Hospice Care
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Deputy Shop Manager. Familiarise yourself with the key tasks like supervising staff, managing cash procedures, and creating engaging displays. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Leadership Skills
Since this role involves supervising and motivating a team, be prepared to share specific examples of how you've successfully led a team in the past. Think about times when you’ve resolved conflicts, trained new staff, or boosted team morale. This will show that you have the experience they’re looking for.
✨Emphasise Customer Service Excellence
St Margaret’s Hospice Care values outstanding customer service, so be ready to discuss how you’ve provided excellent service in previous roles. Share anecdotes that highlight your ability to engage with customers warmly and effectively, as well as how you’ve handled challenging situations.
✨Prepare Questions to Ask
Interviews are a two-way street, so think of insightful questions to ask your interviewers. Inquire about the team dynamics, the shop's goals, or how they measure success in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.