Deputy Shop Manager

St Margaret’s Hospice Care has a fantastic opportunity for a Deputy Shop Manager to join our team in Chard.

• Salary: £15,234.44 per annum
• Contract: Permanent, Part time
• Working pattern: 22.5 hours per week, to include weekday and weekend working. There will also be a need to work additional hours to cover staff leave as required.

As part of our charity retail team, you’ll play a key role in generating vital income that helps us support nearly 5,000 people across Somerset every year.

What can you expect to be doing?

Joining the team in our Chard Shop, you will play a key supervisory role, supporting the Shop Manager in the day‑to‑day running and operational management of the store.

Your day to day work will involve:

• Supervising, supporting, and motivating staff and volunteers on shift
• Delivering warm, friendly, and engaging customer service
• Helping to train, induct, and develop team members
• Creating eye‑catching merchandising and beautiful displays to bring the store to life
• Managing till and cash‑handling procedures
• Assisting with staff and volunteer rotas
• Sorting, lifting, and carrying donated goods.

What will you be good at?

You will have:

• Experience in a supervisory role, ideally within the Retail industry
• Demonstrable excellent communication skills and the high standards of customer service
• An understanding and awareness of how to successfully motivate and engage a team, working collectively to provide outstanding customer service and driving sales within your own shop.

This role is a physically demanding position within a busy retail environment which includes the lifting and carrying of donated goods.

Our Values

• Compassionate: Kindness and care for everyone, every day
• Collaborative: One team, working together for one goal
• Ambitious: Striving for better, now and into the future.

Inclusive recruitment

We welcome applicants from all backgrounds and experiences. If your experience broadly matches the role and you’re motivated to make a difference, we encourage you to apply.

If you need adjustments during recruitment, please contact recruitment@st-margarets-hospice.org.uk.

Why join St Margaret’s Hospice?

You won’t just be joining a fantastic team — you’ll become part of a welcoming, community‑minded charity making a real difference every day.

Benefits

We offer a supportive and inclusive working environment alongside a range of benefits including:

• 33 days holiday - including bank holidays and increasing with length of service (pro‑rata if part‑time)
• Ability to buy and sell annual leave

Pension scheme

• NHS employees eligible to continue with their NHS pension scheme*
• Non‑NHS employees will receive 6% employer and 5% employee contribution

Employee Assistance Programme

• 24/7 GP consultations
• Wellbeing and health support
• Confidential counselling
• Legal, financial and medical advice
• Expert case management support for employees and families

Additional Benefits

• Life assurance cover (2x salary)
• Health Cash Plans
• Blue Light Discount Card
• Enhanced maternity leave*
• Excellent learning and development opportunities
• Opportunities to volunteer and support fundraising initiatives
• Eligibility criteria applies

Want to apply or find out more?

If you want to get to know our team or have a chat before applying, we'd love to hear from you. Just pop into our Chard store to find out more.

If you have all the information you need, just click apply. We can't wait to hear from you!

Closing date: 7th June 2026

Unfortunately, we are not able to offer visa sponsorship at this time.