Business Administrator Apprentice in Northampton

We are a friendly, caring GP practice with a supportive team, focusing on patient care and best outcomes.

Responsibilities

• To provide high-quality administrative support to the primary care team, assisting in the smooth running of day-to-day operations, patient services, and business processes.
• The apprentice will work under supervision while completing a Level 3 Business Administrator Apprenticeship, gaining experience across key functions that may include reception, patient records, finance, HR, and project coordination.

Administrative Support:

• Assist with general office tasks including filing, photocopying, scanning, and data entry.
• Manage incoming and outgoing correspondence, including emails and post.
• Maintain accurate patient records and update systems in line with GDPR and NHS policies.
• Support scheduling and coordination of meetings, taking minutes where required.

Patient Services:

• Assist the reception team with greeting patients, booking appointments, and answering phone calls.
• Provide a courteous and efficient service to patients, clinicians, and other stakeholders.
• Help manage patient queries and signpost them to the appropriate services.

Business Operations:

• Support the practice manager with financial tasks such as invoice processing, petty cash and stock control.
• Assist in maintaining compliance documentation including health & safety, training logs and policy reviews.
• Help prepare reports, dashboards and communications for internal use.

Apprenticeship Learning:

• Complete all learning modules and assessments as part of the PMA Business Administrator Level 3 apprenticeship.
• Attend off-the-job training sessions and apply new skills within the workplace.
• Maintain a learning portfolio and engage in regular reviews with the training provider and supervisor.

Benefits:

• Company pension
• Employee discount
• On-site parking
• Blue light card
• Retention package
• Annual staff party