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- Tasks: Provide essential admin support to our compassionate Hospice Rapid Access Team.
- Company: Join St Luke's Hospice, a local charity dedicated to dignified end-of-life care.
- Benefits: Flexible working hours, supportive team environment, and the chance to make a real difference.
- Why this job: Be part of a mission-driven team that empowers patients and their families during critical times.
- Qualifications: Experience in administration, strong communication skills, and a caring attitude are essential.
- Other info: We value diversity and encourage applications from under-represented groups.
The predicted salary is between 24000 - 28000 £ per year.
This is an excellent opportunity to join St Luke's Hospice in a key Administration role supporting our Hospice Rapid Access and community teams. The successful candidate will provide high-quality, reliable Administration support to the teams, working flexibly as required to meet service needs.
Main responsibilities
- Provide efficient administrative and clerical support within our Hospice Rapid Access Team.
- Manage incoming enquiries via telephone, email and in person with a professional and compassionate manner.
- Maintain accurate records in line with GDPR and organisational policies, including patient and case documentation.
- Process referrals, appointments and correspondence, ensuring timely communication with internal and external stakeholders.
- Support meeting coordination, including preparation of papers, minute-taking and distribution of actions.
- Assist with data entry, filing and other office tasks to ensure efficient service delivery.
- Contribute to a positive team environment and provide cover for other administrative functions as required.
St Luke's Hospice is unable to sponsor work permits or visas. All candidates must have the right to work in the UK.
Belonging, equity, diversity and inclusion
At St Luke's Hospice, we are committed to creating an inclusive workplace that values diversity. We particularly welcome applications from disabled, LGBT+ and Black, Asian and Minority Ethnic candidates as these groups are currently under-represented in our teams. We have policies and procedures to ensure all applicants are treated fairly and consistently at every stage of the recruitment process, including consideration of access requirements for people who have a disability.
We are a local charity providing compassionate care to people whose illnesses are no longer curable. We promote dignity in dying and empower people to make the choices they want, from the moment they are diagnosed. Our care considers people's medical, spiritual and emotional needs, including support for loved ones and carers. Anyone living in Basildon and Thurrock can call on us 24 hours a day, seven days a week. Working alongside other healthcare providers, our specialist services are available at the hospice, out in the community or in a person's place of residence. Together, we fulfil people's choices at the end of their life. We are a charity and the services we provide are free. We rely on voluntary income from local people to deliver the care they deserve.
Qualifications
- Proven administrative experience, preferably in a healthcare, charity or busy office environment.
- Excellent verbal and written communication skills with a professional telephone manner.
- Fully computer literate with experience of Microsoft Office applications and confident using electronic record systems.
- Strong organisational skills, attention to detail and the ability to manage competing priorities.
- Understanding of confidentiality and data protection (GDPR) requirements.
- Ability to work independently and as part of a multidisciplinary team, demonstrating empathy and respect for patients and families.
- Flexible approach to working hours to meet service demands.
Hospice Rapid Access Administrator in Basildon employer: St Lukes
Contact Detail:
St Lukes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospice Rapid Access Administrator in Basildon
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare and charity sectors, especially those connected to St Luke's Hospice. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by practising common questions related to administration roles. Think about how your skills align with the needs of the Hospice Rapid Access Team and be ready to share specific examples from your experience.
✨Tip Number 3
Show your passion for the role! When you get the chance to speak with the team, let them know why you care about providing compassionate care and how you can contribute to their mission.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team at St Luke's Hospice.
We think you need these skills to ace Hospice Rapid Access Administrator in Basildon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant administrative experience, especially in healthcare or charity settings. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about working with us at St Luke's Hospice and how you can contribute to our compassionate care. Keep it professional but let your personality show through.
Showcase Your Communication Skills: Since this role involves managing enquiries and communicating with various stakeholders, make sure your application reflects your excellent verbal and written communication skills. We love candidates who can convey information clearly and compassionately!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at St Lukes
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Hospice Rapid Access Administrator. Familiarise yourself with the key tasks like managing enquiries and maintaining records. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Compassionate Communication
Since this role involves interacting with patients and families, practice how you convey empathy and professionalism. Prepare examples from your past experiences where you've handled sensitive situations with care. This will highlight your ability to communicate effectively in a compassionate manner.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage competing priorities and stay organised. You might want to share specific tools or methods you use for time management and record-keeping. This will reassure the interviewers that you can handle the fast-paced environment of a hospice.
✨Understand GDPR and Confidentiality
Brush up on your knowledge of data protection laws and confidentiality, especially in a healthcare setting. Be prepared to discuss how you ensure compliance in your previous roles. This shows that you take patient privacy seriously and are aware of the legal aspects of the job.