At a Glance
- Tasks: Provide compassionate administrative support and maintain patient records in a welcoming environment.
- Company: Join St Luke's, dedicated to enhancing the wellbeing of those affected by terminal illness.
- Benefits: Make a real difference while gaining valuable experience in healthcare administration.
- Other info: Contribute to a supportive team and help create a calm ward atmosphere.
- Why this job: Be the first point of contact for patients and families during sensitive times.
- Qualifications: Strong communication skills and a caring attitude towards patients and families.
The predicted salary is between 23000 - 26000 € per year.
The Ward Clerk plays a key role at the heart of St Lukes Inpatient Centre, providing a professional, compassionate and organised administrative service. You will be the first point of contact for patients, families, visitors and professionals, helping to create a welcoming and supportive environment at a sensitive time. Working closely with nursing, medical and reception teams, you will support the smooth running of the ward by maintaining accurate patient records, coordinating communication and ensuring timely administrative support that directly contributes to high‑quality patient care.
Main duties of the job
- Deliver high‑quality reception and administrative support within the Inpatient Centre.
- Welcome and assist patients, relatives and visitors.
- Manage telephone, email and face‑to‑face enquiries.
- Maintain accurate patient records on electronic systems such as SystmOne.
- Support admissions, discharges and daily referral meetings.
- Liaise with internal teams and external agencies including transport services and funeral directors.
- Prepare patient documentation and produce reports.
- Ensure information is handled confidentially.
- Support volunteers and manage general administrative tasks.
- Contribute to a calm, well‑organised ward environment.
About us
St Lukes is an organisation that is dedicated to enhancing the wellbeing and quality of life of all those affected by a terminal illness in Sheffield. Our purpose is to give patients and their families the high‑quality care they need, treating each person as a unique individual. We promise to listen to their wishes and choices, tailoring our care and support so they can make the most of every day. We work with others to champion improvements in end‑of‑life care, in Sheffield and beyond. Everyone who works at St Luke's makes a difference.
Job responsibilities
- Provide reception services for the Inpatient Centre.
- Respond to queries professionally and sensitively.
- Maintain accurate patient records.
- Support patient admissions, discharges and referral processes.
- Liaise with clinical teams, transport services and external partners.
- Prepare documentation and reports.
- Manage visitor access and general administrative tasks.
- Support volunteers.
- Maintain confidentiality.
- Contribute to a safe, organised and welcoming ward environment at all times.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Ward Clerk in Sheffield employer: St Luke’s Hospice
St Luke's Inpatient Centre is an exceptional employer, dedicated to providing compassionate care to those facing terminal illnesses in Sheffield. With a strong emphasis on employee wellbeing and professional development, we foster a supportive work culture where every team member plays a vital role in enhancing the quality of life for our patients and their families. Join us to be part of a meaningful mission, where your contributions directly impact the lives of others in a warm and welcoming environment.
StudySmarter Expert Advice🤫
We think this is how you could land Ward Clerk in Sheffield
✨Tip Number 1
Get to know the team! Before your interview, do a bit of research on St Luke's and its values. Understanding their mission will help you connect with the interviewers and show that you're genuinely interested in being part of their compassionate team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how your skills can contribute to creating a welcoming environment for patients and families, just like the job description highlights.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples where you've provided excellent customer service or handled sensitive situations. This will demonstrate your ability to maintain professionalism and compassion in a busy ward setting.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and really want to be part of the St Luke's family. Don’t miss out on this opportunity!
We think you need these skills to ace Ward Clerk in Sheffield
Some tips for your application 🫡
Show Your Compassion:As a Ward Clerk, you'll be at the heart of patient care. Make sure your application reflects your compassionate nature and ability to support others during sensitive times. Share any relevant experiences that highlight your empathy and understanding.
Highlight Your Organisational Skills:This role requires a knack for keeping things organised. In your application, emphasise your organisational skills and any experience you have with maintaining accurate records or managing administrative tasks. We want to see how you can contribute to a smooth-running ward!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the specific role of Ward Clerk at St Luke's. Mention how your skills align with the job description and why you're passionate about working in a healthcare environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our organisation there!
How to prepare for a job interview at St Luke’s Hospice
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Ward Clerk. Familiarise yourself with tasks like maintaining patient records and managing enquiries. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Compassion
As a Ward Clerk, you'll be dealing with patients and families during sensitive times. Prepare examples from your past experiences where you've shown empathy and support. This will highlight your ability to create a welcoming environment, which is crucial for this position.
✨Practice Communication Skills
Since you'll be the first point of contact for many, effective communication is key. Practice answering common interview questions clearly and confidently. You might even want to role-play with a friend to get comfortable with both face-to-face and phone interactions.
✨Prepare Questions for Them
Interviews are a two-way street! Think of thoughtful questions to ask about the team dynamics or how they handle challenging situations. This shows your interest in the role and helps you gauge if St Luke's is the right fit for you.
