We’re looking for an experienced and motivated Shop Manager to lead one of our busy retail stores. This is your chance to run a shop where every sale makes a real difference, while building a strong team, creating a welcoming space, and driving great results.
No two days are the same. You’ll be hands‑on, visible on the shop floor, and confident in taking ownership of performance, people, and standards.
This role is based in a medium‑sized shop focused on clothing and bric‑a‑brac. You’ll be responsible for delivering strong sales, maintaining great shop standards, and leading a team of staff and volunteers in a busy environment.
What you’ll be doing
You’ll take full responsibility for the day‑to‑day running of the shop, including:
- Driving sales and delivering against income targets
- Creating an inviting, well‑presented shop through strong merchandising and displays
- Managing stock effectively to maximise value and minimise loss
- Leading, developing, and motivating a team of staff and volunteers
- Building great relationships with customers and the local community
- Promoting the shop and growing donations and footfall
- Making sure the shop is safe, secure, and compliant with policies and procedures
- Keeping on top of administration, reporting, and financial processes
You’ll also play a key role in spotting opportunities to improve performance – whether that’s through pricing, promotions, layout, or new ideas.
About you
You’ll bring a mix of retail experience, leadership ability, and people skills, including:
- Previous experience in a retail or customer‑facing environment
- Experience managing or supervising a team
- A track record of working to sales targets and managing budgets
- Strong organisational and admin skills
- Confidence using data and reports to make decisions
- A hands‑on approach with a positive “can do” attitude
You’ll also be someone who:
- Builds strong relationships with customers, colleagues, and volunteers
- Communicates clearly and gets things done
- Is adaptable and responds well to change
- Leads by example and brings energy to the team
- Handles situations with empathy and professionalism
Benefits
- Advantageous terms and conditions of employment
- Family friendly: we work with you to make your role fit your personal circumstances
- Working here means you are very important to us and your health and wellbeing matters
- Generous learning and development opportunities
- We are proud to offer a range of other miscellaneous benefits to our employees
Our Commitment to Equity, Diversity & Inclusion (EDI):
The job-holder can expect to work in a space that is free from barriers and attitudes that are free from prejudice: We seek to employ, engage with, and care equally for all we encounter; striving to make our employment, volunteering, events and services free from barriers, and our attitudes free from prejudice, and treating everyone as a unique individual, providing the best experience that we can for each person.
St Luke's Hospice Sheffield
Little Common Lane, Sheffield, S11 9NE
Tel: 0114 236 9911
Registered Charity Number: 254402
