At a Glance
- Tasks: Support patients and families with compassionate care in a hospice setting.
- Company: St Luke's Hospice, a local charity dedicated to dignified end-of-life care.
- Benefits: Competitive salary, inclusive workplace, and opportunities for personal growth.
- Other info: Join a diverse team committed to equity and inclusion in healthcare.
- Why this job: Make a meaningful impact on lives during challenging times with a supportive team.
- Qualifications: Experience in health or social care and strong communication skills required.
The predicted salary is between 25200 - 30100 € per year.
StLuke's Hospice are a local charity providing compassionate care to people whose illnesses are no longer curable. We promote dignity in dying and empower people to make the choices they want, from the moment they are diagnosed. The Patient and Family Coordinator is a new role. Under the guidance and supervision of the Senior Patient and Family Coordinator you will be supporting patients and their families, having an active role in the therapeutic support offered both at the Hospice and within the community.
About the role
You will have an active role in supporting people who are palliative and affected by cancer and other life-limiting illnesses by providing a holistic assessment to identify the individual needs of patients and families to work with the emotional and psychological support for adults and children. A key aspect of the role involves daily and direct communication with patients, relatives, carers and other health and social care professionals. You will be expected to attend MDTs, liaising with Hospice community services, our clinical outpatient team, inpatient units, and bereavement counselling service.
Communication in this role requires a high degree of empathy, sensitivity, understanding, diplomacy, honesty and integrity. Being able to work closely with the patient and family coordinator for children and young people to provide holistic family support to both the patient and their families. You will be required to have excellent communication and observational skills, clear verbal and non-verbal communication and be an active listener. You must approach this role seeing the value in giving someone with a palliative illness full supportive care to enhance quality of life, even at the end of life.
Salary: £25,200 to £30,100 (depending on experience)
Contract: Permanent
Hours: Full-time, 37.5 hours per week
Location: On-site (Basildon and/or Thurrock) - Driving Licence essential
About you - The ideal candidate will have:
- Relevant health or social care experience at AFC Band 3 or equivalent
- Experience of multi-professional working
- Experience in the use of data management
- Experience and good understanding of the complexities of palliative care
- Evidence of good communications skills
- Evidence of good information retrieval skills
- Evidence of accessing information sources
- Understanding of person-centred care
- Understanding of the health & social care environment
- Experience of coaching/teaching patients and carers
About applying
When applying don't forget to answer the questions in our application process to tell us more about how you meet the skills, knowledge, and experience to be successful in this role.
Right to Work
St. Luke's Hospice is unable to sponsor work permits or visas. All candidates must have the right to work in the UK.
Belonging, Equity, Diversity and Inclusion
At St Luke's Hospice, we are passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that the different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better outcomes for the people who access our services. We particularly welcome applications from disabled, LGBT+ and Black, Asian and Minority Ethnic candidates as these groups are currently under-represented in our teams. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of access requirements for people who have a disability.
To have an informal chat about working for us or to discuss access requirements for disabled applicants contact the People team using the chat function on our careers page or calling 01268 524 973.
Patient and Family Coordinator - Adults employer: St Luke’s Hospice
St Luke's Hospice is an exceptional employer dedicated to providing compassionate care in a supportive and inclusive environment. With a strong focus on employee growth, we offer opportunities for professional development while fostering a culture of empathy and teamwork. Located in Basildon and Thurrock, our team is committed to making a meaningful impact in the lives of patients and their families, ensuring that every member feels valued and empowered in their role.
StudySmarter Expert Advice🤫
We think this is how you could land Patient and Family Coordinator - Adults
✨Tip Number 1
Get to know the organisation! Research St Luke's Hospice and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in their work.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Patient and Family Coordinator role.
✨Tip Number 3
Practice your communication skills! Since this role requires excellent verbal and non-verbal communication, consider doing mock interviews with friends or family to refine your approach and ensure you come across as empathetic and understanding.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at St Luke's Hospice. Don’t forget to highlight your relevant experience and how it aligns with the role!
We think you need these skills to ace Patient and Family Coordinator - Adults
Some tips for your application 🫡
Show Your Empathy:In your application, make sure to highlight your ability to connect with patients and families. Share examples of how you've provided emotional support in previous roles, as this is key for us at St Luke's Hospice.
Be Specific About Your Experience:When answering the application questions, be clear about your relevant health or social care experience. We want to see how your background aligns with the role, so don’t hold back on the details!
Communicate Clearly:Since communication is a big part of this role, ensure your written application is clear and concise. Use straightforward language and structure your responses well, so we can easily see your skills and qualifications.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important information about the role or the application process.
How to prepare for a job interview at St Luke’s Hospice
✨Understand the Role Deeply
Before your interview, take the time to thoroughly understand the responsibilities of a Patient and Family Coordinator. Familiarise yourself with palliative care principles and the specific needs of patients and families. This will help you articulate how your experience aligns with the role.
✨Showcase Your Empathy
Given the sensitive nature of this role, it's crucial to demonstrate your empathy and understanding during the interview. Prepare examples from your past experiences where you've successfully supported individuals in difficult situations, highlighting your ability to listen actively and respond compassionately.
✨Prepare for Multi-Disciplinary Team Scenarios
Since you'll be working closely with various health and social care professionals, think about how you can contribute to a multi-disciplinary team. Be ready to discuss your experiences in collaborative settings and how you can facilitate effective communication among team members.
✨Ask Insightful Questions
At the end of the interview, don’t hesitate to ask questions that show your genuine interest in the role and the organisation. Inquire about the support systems in place for staff, or how the hospice measures success in patient care. This not only shows your enthusiasm but also helps you gauge if the environment is right for you.
