Registered Nurse- Palliative Helpline (Pall24)- community in London

Salary: £36,453.76 – £43,896.54 pa depending on experience plus London allowance

Location: Based at St Luke's Hospice and working across the geographical boundaries of NHS Brent & Harrow GP registered patients, HA3 0YG

Closing Date: rolling basis

As part of the requirements of the NWL ICB model of care, this service will be developed to provide support for patients and families 24 hours a day. Therefore, the post holder may be expected to work shift patterns including night shifts as part of the service development.

Are you a Registered Nurse, passionate about end-of-life care?

St Luke's Hospice cares for people approaching the end of their life in Harrow and Brent. We aim to give the people we care for the best possible quality of life, each and every day. Supporting local people and their families is at the heart of what we do – focusing on what matters the most to them is at the centre of our care.

The care we give is free of charge, available to all, and respects the cultures, religions, and beliefs in our richly diverse community. Our care is given with compassion and dignity and involves not just looking after the patient, but also includes supporting the people closest to them.

We receive around 40% of our funding from the NHS and the rest is raised from the amazing generosity of the organisations and people who make our care possible. Our local community is a vital partner in our care, kindly supporting us through their donations and fundraising alongside the dedication of over 800 incredible volunteers who freely give us their time to support the best possible end-of-life care for local people.

The Role

We are looking for a dedicated and compassionate Registered Nurse to join our team. This role will involve providing professional telephone advice, assessing and coordinating urgent care packages, and delivering face-to-face crisis visits for patients in the community. You will also support and guide Healthcare Assistants to ensure high-quality care is provided in patients' homes.

Key Responsibilities

• Provide professional telephone advice and triage patient calls appropriately.
• Process referrals and arrange urgent bridging care packages with Hospice at Home.
• Conduct home visits to assess patient needs, create care plans, and arrange equipment.
• Deliver direct patient care and support Healthcare Assistants in their roles.
• Collaborate with multidisciplinary teams (MDT) to ensure seamless care coordination.
• Maintain accurate patient records, updating care plans and registering patients on the Urgent Care Plan (UCP).
• Ensure the dignity and confidentiality of patients and families at all times.
• Participate in governance, quality audits, and continuous service improvement initiatives.
• Provide education and training to colleagues on end-of-life care best practices.

If you are interested in joining the Hospice, you can click on the apply button below to fill out an application form.

St Luke's Hospice are equal opportunity employers and particularly welcome applications from groups who are currently under-represented in our staff. Applicants are encouraged to inform us if any reasonable adjustments are needed to be made during any part of the recruitment process.

Please note: We will not be able to employ you if you are not eligible to work in the UK. We will not be able to obtain a work permit on your behalf.

Please note this advert is on a rolling basis and we will be interviewing candidates as and when a suitable application is submitted. We will close this advert as soon as we fill the hours needed for the role.