At a Glance
- Tasks: Lead quality and governance initiatives to enhance patient care at St Luke’s Hospice.
- Company: St Luke’s Hospice, dedicated to providing compassionate end-of-life care.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Other info: Join a team that values compassion, innovation, and continuous improvement.
- Why this job: Make a meaningful impact in hospice care while leading a culture of excellence.
- Qualifications: Proven leadership in quality and governance within healthcare settings.
The predicted salary is between 63814 - 63814 £ per year.
Contract: Permanent, Full-time (37.5 hours per week and on call responsibilities)
Salary: £63,814.66 plus London allowance per annum
Location: St Luke’s Hospice, HA3 0YG
About us
St Luke’s Hospice cares for people approaching the end of their life in Harrow and Brent. We aim to give the people we care for the best possible quality of life, every day. Supporting local people and their families is at the heart of what we do – focusing on what matters the most to them is at the centre of our care.
Founded by local communities in 1987, we have been providing free expert end of life care and support to local people both in the community and from our beautiful Kenton Grange building, surrounded by tranquil gardens. Two thirds of our care is provided in the comfort of peoples’ homes, as we respect that this is where most people would like to be looked after. Our specialist community team of nurses helps people to manage more complex needs whilst our Hospice at Home team supports people to remain in their own homes by providing practical care and support. Our inpatient unit (IPU) at Kenton Grange cares for people in their final days, providing intensive care to help get symptoms under control or give respite care. Many of the people who are cared for in our IPU go home again.
Job Summary
Are you an experienced quality and governance leader ready to make a lasting impact in hospice and palliative care? At St Luke’s Hospice, we are seeking an exceptional Head of Quality to lead our governance, quality, patient safety, and continuous improvement agenda across the organisation. This is a pivotal leadership role where you will shape and strengthen a culture of excellence, compassion, learning, and innovation — ensuring our services remain safe, effective, evidence-based, and truly patient-centred.
About the role
Reporting into the senior leadership team, you will provide strategic and operational leadership across:
- Clinical governance and quality assurance
- Patient safety and risk management
- CQC compliance and inspection readiness
- Patient experience and engagement
- Quality improvement and audit programmes
- Research, innovation, and organisational learning
You will work collaboratively with clinical and non-clinical leaders to ensure robust governance systems are embedded throughout the Hospice and aligned with the CQC Single Assessment Framework. This is an opportunity to influence while also leading meaningful improvement initiatives that directly enhance patient and family care.
Key responsibilities
You will:
- Participate in the senior on-call rota supporting 24/7 operations
- Lead the development and delivery of the Hospice Quality Strategy
- Drive continuous improvement and governance excellence across all services
- Lead CQC preparation and support the organisation’s ambition to achieve and sustain an Outstanding rating
- Oversee incident management, investigations, risk registers, and quality assurance programmes
- Champion a positive culture of learning, psychological safety, and Just Culture principles
- Provide expert leadership on patient safety, governance, compliance, and quality improvement methodologies
- Lead on patient experience, complaints, feedback, and organisational learning
- Support innovation, research activity, and evidence-based practice
- Develop high-performing teams across governance, patient engagement, informatics, and compliance
Note: This job description reflects the present requirements of the post. As duties and responsibilities change and develop, the job description will be reviewed and is subject to amendment in consultation with the post holder.
Applicants are encouraged to inform us if any reasonable adjustments are needed to be made during any part of the recruitment process. St Luke’s Hospice are equal opportunity employers and particularly welcome applications from groups who are currently under-represented in our staff. Please note: We will not be able to employ you if you are not eligible to work in the UK. We will not be able to obtain a work permit on your behalf.
Head of Quality in London employer: St Luke’s Hospice
St Luke’s Hospice is an exceptional employer dedicated to providing compassionate end-of-life care in Harrow and Brent. With a strong focus on employee growth, we foster a culture of excellence and innovation, offering opportunities for professional development while ensuring our staff are supported in their vital roles. Working in our tranquil Kenton Grange setting, you will be part of a team that values collaboration and prioritises patient-centred care, making a meaningful impact in the lives of those we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Quality in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those involved in hospice and palliative care. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching St Luke’s Hospice thoroughly. Understand their values and how they align with your experience in quality and governance. This will help you showcase how you can contribute to their mission.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to patient safety and quality improvement. We want you to feel confident and ready to demonstrate your expertise!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team at St Luke’s Hospice.
We think you need these skills to ace Head of Quality in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Head of Quality role. Highlight your experience in governance and quality assurance, and show us how your skills align with our mission at St Luke’s Hospice.
Showcase Your Leadership Skills:We want to see your leadership style! Share examples of how you've driven continuous improvement and fostered a culture of excellence in previous roles. This is your chance to shine!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to convey your ideas and experiences, making it easy for us to see why you’re the perfect fit for our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at St Luke’s Hospice.
How to prepare for a job interview at St Luke’s Hospice
✨Know Your Quality Standards
Familiarise yourself with the latest quality assurance frameworks and CQC standards relevant to hospice care. Be ready to discuss how you would implement these in your role as Head of Quality.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership experience, especially in governance and quality improvement. Think about how you've fostered a culture of learning and psychological safety in previous roles.
✨Engage with Patient-Centred Care
Be prepared to talk about how you would enhance patient experience and engagement. Share specific strategies or initiatives you've led that improved patient outcomes and satisfaction.
✨Demonstrate Continuous Improvement Mindset
Think of instances where you've driven continuous improvement in healthcare settings. Discuss methodologies you've used and how they align with St Luke’s Hospice's mission to provide exceptional end-of-life care.
