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- Tasks: Lead the retail division, driving sales and managing operations across multiple locations.
- Company: St Luke’s Hospice provides compassionate care and support for those nearing the end of life.
- Benefits: Competitive salary, opportunity to make a social impact, and work with a dedicated team.
- Why this job: Join a transformative organization focused on modernizing retail operations for a prosperous future.
- Qualifications: Proven senior retail management experience with strong leadership and commercial skills required.
- Other info: Equal opportunity employer; applications from under-represented groups are encouraged.
The predicted salary is between 60000 - 70000 £ per year.
Contract: Permanent Full-time (37.5 hours per week) Salary: Circa £60,000 – £70,000 depending on skills and experience Location: St Luke’s Hospice Superstore & Donation Centre, HA1 4TR Closing Date: Rolling Advert Organisation St Luke’s Hospice is an established charity delivering compassionate care and services for all those approaching the end of their life in the London Boroughs of Harrow and Brent. With over 200 staff and 500 volunteers, the charity has an inpatient unit, provides a range of Home Care services with a specialist community team, offers a 24-hour support helpline, and has 17 retail outlets which support broader fundraising activities. After a challenging CQC review in 2021, the organisation has successfully undergone a turnaround and they are now commencing a period of transformation to modernize for a prosperous future. The Role The post holder leads the Hospice’s Retail division with accountability to develop and lead the strategic direction and sales performance for Retail, Ecommerce, Operations, Distribution & Logistics for St Luke’s Hospice. To maximize contribution for the charity through the multi-channel business that operates shops and Ecommerce by leading and empowering employees and volunteers, driving sales and profit growth through donated stock and gift aid, managing costs and working cross-functionally in unison with Fundraising, Marketing & Communications team. The Successful Candidate Proven experience in a senior multi-site retail management role, with a strong track record achieving sales targets and managing operations. High evidence in Leadership, Team, and Organization Change. Highly commercial with strong P&L, analytical, and problem-solving skills. Demonstrable experience accelerating sales and profit turnaround. High experience in implementing new and transformational projects and process improvements working in a way to gain high buy-in and adoption. High and mobile presence across all stores. Strong commercial and visual merchandising capabilities. Recruitment Process If you are interested in applying for this role or have further questions, please contact our retained consultant: Sarah Lock, Zachary Daniels, sarah@zacharydaniels.co.uk Applicants are encouraged to inform us if any reasonable adjustments are needed to be made during any part of the recruitment process. St Luke’s Hospice is an equal opportunity employer and we particularly welcome applications from groups who are currently under-represented in our staff. We appoint on merit. This post is subject to an enhanced DBS check. Please note: We will not be able to employ you if you are not eligible to work in the UK. We will not be able to obtain a work permit on your behalf. St Luke’s Hospice reserve the right to close this advert upon finding a successful candidate. #J-18808-Ljbffr
Head of Retail employer: St Lukes Hospice
Contact Detail:
St Lukes Hospice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Retail
✨Tip Number 1
Make sure to highlight your previous experience in multi-site retail management during any discussions. This role requires a strong track record in achieving sales targets, so be ready to share specific examples of how you've driven sales growth in the past.
✨Tip Number 2
Demonstrate your leadership skills by discussing how you've successfully led teams through change. The ability to manage operations and inspire employees and volunteers is crucial for this position, so think of instances where you've made a positive impact.
✨Tip Number 3
Familiarize yourself with St Luke’s Hospice and its mission. Understanding the charity's goals and how the retail division contributes to its success will help you align your vision with theirs, making you a more compelling candidate.
✨Tip Number 4
Be prepared to discuss your analytical and problem-solving skills. This role involves managing P&L and implementing transformational projects, so showcasing your ability to analyze data and make informed decisions will set you apart.
We think you need these skills to ace Head of Retail
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Head of Retail position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experience in multi-site retail management, sales achievements, and leadership roles. Use specific examples that demonstrate your ability to drive sales and manage operations effectively.
Craft a Compelling Cover Letter: Write a cover letter that not only expresses your interest in the role but also showcases your understanding of St Luke’s Hospice and its mission. Mention how your skills can contribute to their transformation and growth.
Highlight Relevant Achievements: In both your CV and cover letter, emphasize any past successes in implementing transformational projects or improving sales performance. Use metrics where possible to quantify your impact.
How to prepare for a job interview at St Lukes Hospice
✨Showcase Your Leadership Skills
As a Head of Retail, you'll need to demonstrate strong leadership capabilities. Prepare examples from your past experiences where you successfully led teams, managed change, and achieved sales targets. Highlight how you empowered employees and volunteers to drive performance.
✨Understand the Charity's Mission
Familiarize yourself with St Luke’s Hospice and its mission. Be ready to discuss how your retail strategies can align with their goals of providing compassionate care. Showing genuine interest in the charity's work will set you apart from other candidates.
✨Prepare for Financial Discussions
Given the emphasis on P&L management and sales performance, be prepared to discuss your financial acumen. Bring examples of how you've improved profitability in previous roles and be ready to analyze potential financial scenarios for the hospice's retail operations.
✨Demonstrate Change Management Experience
The role involves transformation and modernization efforts. Share specific instances where you've implemented new processes or projects that resulted in significant improvements. Discuss how you gained buy-in from stakeholders and ensured successful adoption.
